That is all fine and dandy and didn't work. The link said "open" but there was no 1pw extension to activate.

The solution is to go to the help menu in 1pw and chose trioubleshoot >> 1pw extension. 

I found those instructions and now I have the extension in Safari

I just updated the Safari extension to version 2.14.0 and now the extension no longer works. If I try and use the extension, nothing happens. If I click on the 1Password icon in the Safari toolbar, I get "Oops, something went wrong while loading."


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Interesting, so the extension is loading now, but it doesn't give me any option to unlock except putting my password in (I'm on a MacBook Pro with Touch ID and the app itself lets me use Touch ID, as did the extension until some point recently), and the "Integrate with 1Password app" option within the extension > Settings still says it's having problems connecting.

...and I just locked the extension (right-clicked on the icon in the toolbar and chose Lock) and now it's blowing up with the "Oops" message again except this time disabling and enabling the extension didn't do anything.

Also, if I click on the 1Password extension icon in Chrome, I get the message: **Oops, something went wrong while loading. ** I can't find anything about this in the 1Password support articles; what do I do now? Thanks.

Hey, 1Password, can we download the previous extension version (crx) somewhere for a temporary fix... assuming it's the browser plugin and not the 1Password itself.. in which case a standalone installer would be great until macOS App Store catches up.

As above reporting using Chrome browser, extension autofill doesnt work at all. Also extension and bottom of screen full app are not in sync anymore. I.e. locking extension and app worked in unison, locking one would lock the other and vice versa. Getting OOPS message. tried rebooting and pretty well what has already been listed before. Quickly losing confidence. Posted on other seemingly linked problem. Apologise in in advance, unsure as first time using this site. Tks Paul

Can confirm what boby51 said above: uninstall the extension from Chrome, close Chrome, open Chrome, reinstall extension. You can also reinstall the extension from the 1Password app, just go to Settings>Browser. The extension now works fine for me. Thanks for all the help, 1Password . . . * eyeroll *

Someone in another thread found a fix, at least for Chrome. Uninstall the extension from Chrome, then close Chrome, open 1Password app, go to Settings>Browser, click on "Get 1Password for your browser." This will take you to the Chrome webstore's page for the extension, where you can reinstall it. The extension should work properly after that.

I went to use 1Password in Safari today, as I do every day. I noticed the other day that the extension disabled itself and reappeared in a different part of the toolbar. Weird, but I didn't think much of it. Now, even after quitting and reopening 1Password (also quitting the helper services), restarting my Mac, and uninstalling the extension from my Mac and redownloading it from the App Store, it will not show up in Safari Preferences so I can turn it on. The button to open Safari Preferences in the little instruction window that appears when you "open" the extension also doesn't work. Maybe it's related.

I would probably add something like "Still not showing up in the extensions pane? Click here to learn how it's Apple's fault and how to fix it!" (except more professional...). Basically just something to point me towards the fix instead of me having to search through these forums.

Problem: I use 1P 8.9.15 and Safari on macOS Ventura. The 1P extension is now requiring I use the password after the app time limit which I think I have set for 1 hour. (Meaning, 1P is supposed to accept Touch ID after that hour at the very least.) Then when the 1Password app itself is unlocked. This was working fine until just recently, like, within the last day. What could have gone wrong? What do I need to do to get back to the behavior before, meaning, I can use Touch ID with the Safari extension. I haven't fiddled with any of the preferences of the app or the laptop.

I rebooted my MacBook Air, no change. I entered in the master password, and then put the screensaver on to make me need to auth with 1P again. Went to a site to login, and clicking the locked 1P widget in the login user name field, the 1P extension modal opened and requested my password. There was no fingerprint icon next to the PW field which would prompt me to touch the keyboard widget.

1Password for Safari relies on the 1Password for Mac desktop app for things like Touch ID. It sounds like the communication between the Safari browser extension and the desktop app broke down which is why you could no longer use Touch ID in Safari. The browser extension in Firefox would have it's own separate connection to the desktop app so it makes sense that Touch ID was still working there. Closing and then reopening both the browser and the desktop app allows for the connection to be reestablished.

@scottrier, you mentioned your 1Password Mac app was up to date, could you confirm your 1Password browser extension is as well? You can find some additional guidance for this on our website if you're interested: How to keep 1Password up to date in your browser

Andrew, yesterday I confirmed it was resolved. My followup was in response to Dave mentioning closing and reopening the browser reestablished a connection. I explained, I did do those things already when it was not working and that did not help. The only thing that worked was that my 1P for Safari extension app got an update. I was just curious what might have gone wrong, but it's all conjecture, I realize. Again, this is no longer an issue, I was just providing my additional context to what made it work (when it should probably not have broken at all). That's it- this probably has no real answer, I get that- software glitches are ephemeral.

I have the same issue but on Sonoma (beta 4) and nightly - looks like the browser extension just won't communicate with the app at all. Touch ID not working in browser, and if I unlock app, browser remains locked, and vice versa.

I just submitted this review on the Apple App Store. There is a significant performance degradation in Safari when using 1Password 8 with the 1Password for Safari extension (available on the Mac App Store).

This extension when implemented with 1Password 8 for Mac significantly slows down Safari. It's noticeable when you start Safari (takes longer), and the application itself is just bogged down too. I never had this issue with 1Password 7. This performance hit exists on my Intel an M1 based Macs. Just for giggles, I ran the Speedometer benchmark in Safari with the extension enabled and disabled. There's close to a 100 point difference, so this is measurable.

I removed this extension and 1Password 8 from my Macs, reinstalled 1Password 7, and all is well again. If 1Password 7 is working for you, do not upgrade to this until the kinks are worked out. I'm holding off for now.

@axel_luedecke To clarify, are you talking about the Safari window taking a longer time to appear when you try to open it? Or are you talking about the extension window taking a longer time to open when you try to unlock your account?

My issue is the same as axel_luedecke. The situation arises on first opening of Safari after boot up. With 1PW 7 the Safari window appeared "instantly". With 1PW8 there is a 4 second delay. After quitting Safari and reopening, without rebooting, it is almost instant, every so slightly slower than with 7. Browsing and extension opening shows no degradation. 

I have a late 2013 mac, on the last of its versions of Catalina, but with an SSD fitted.

Hope this helps.

I've been struggling with Safari being slow for a few weeks now. Interactions like opening new tabs and navigating to the address bar (Command-L) were painfully slow. I thought it was my computer, but I just de-activated the 1Password extension and it's back to normal speed again. Would love a fix to this since I use 1password all the time.

I am also encountering a slow Safari experience when the 1Password extension (2.4.1) is enabled.

Specifically the app launch is slower on my Intel Mac. When 1Password is enabled Safari takes 3-4 seconds to start. Even when it has just been quit (still in memory). When the 1PW extension is disabled Safari opens within a second. I've done some testing and it seems that my other extensions don't really impact Safari's startup time.

@Joy_1P I've been having issues with Safari performance for the past few weeks, and stumbled onto this thread while troubleshooting (1Password extension has been slow too, so I figured they might be related).

Since upgrading to 1Password 8 and its newer Safari extension, I've noticed that passwords I copy from the Safari extension's popup using the "copy" button appear in my Alfred clipboard history. I am used to items from 1Password always being hidden from the clipboard history for security reasons. However, the copy button from the new extension does not get this same protection. Is there any way to get these clipboard items to be hidden as well?

I'm having a hard time communicating this. What I mean is when I click on the login item from 1Password, it always goes to the same default browser, which is to me for me, Safari. That's why I'm trying to install ways to open the one pass extension in each of the three browsers I use.

The new extension works just fine with 1Password 7. The extension itself has never required a separate license from the app, and my 1P 7 license appears to allow the extension to function normally. So saying that this deprecates 1P 7 entirely is a bit premature.

I then disabled the new extension, re-enabled the classic extension, and tested everything again (I completely exited out of 1Password and relaunched it for each test; same for Firefox.) With the classic extension, the username and password fields are automatically filled again. ff782bc1db

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