歡迎來到「手相大師」支援頁面。如果您在使用App時遇到任何問題，請參考以下常見問題解答，或直接聯絡我們。 Welcome to the "Palm Master" support page. If you encounter any issues while using the App, please refer to the FAQ below or contact us directly.
Q: 為什麼我點擊開始後，相機沒有出現？
A: 請確認您已允許 App 存取相機權限。請至手機的「設定」>「手相大師」> 開啟「相機」權限。
Q: Why doesn't the camera appear when I tap start?
A: Please ensure you have granted camera access to the App. Go to your phone's "Settings" > "Palm Master" > Enable "Camera".
Q: 為什麼顯示「分析失敗」或無法連線？
A: 請檢查您的網路連線是否正常。手相分析需要將影像傳送至雲端進行 AI 運算，因此必須保持網路暢通。
Q: Why does it say "Analysis Failed" or connection error?
A: Please check your internet connection. Palmistry analysis requires sending images to the cloud for AI processing, so a stable connection is required.
Q: 我的手相照片會被儲存嗎？
A: 不會。您的照片僅用於即時分析，分析完成後即會從雲端伺服器刪除，我們不會永久保存您的照片。
Q: Will my palm photos be stored?
A: No. Your photos are used for real-time analysis only and are deleted from the cloud server immediately after analysis. We do not permanently store your photos.
Q: 為什麼會有廣告？
A: 為了維持高品質的 AI 運算服務並保持 App 免費下載，我們需要透過廣告來支撐營運成本。感謝您的諒解與支持。
Q: Why are there ads?
A: To maintain high-quality AI processing services and keep the App free to download, we rely on ads to cover operational costs. Thank you for your understanding and support.
如果上述資訊無法解決您的問題，歡迎透過 Email 聯繫我們，我們將盡快回覆。 If the above information does not resolve your issue, please contact us via email, and we will respond as soon as possible.
Email: oba414@hotmail.com
App Version: 請在信件中註明您使用的 App 版本 (Please indicate your App version in the email).