Privacy Policy for Packnpure
Effective Date: August 15, 2026
Packnpure ("Packnpure", "we", "our", or "us") operates a shopping and delivery platform that may include a Customer/User App, Driver/Delivery Partner App, and Seller/Vendor App.
This Privacy Policy explains how we collect, use, store, protect, and share information when you use any Packnpure application or related service.
Different users may use different features depending on their role as a customer, delivery partner, seller, vendor, or other authorized platform user.
By using Packnpure, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
The information we collect depends on the Packnpure application and features you use.
A. Customer/User App
Customers may provide or generate the following information:
Name
Mobile phone number
Email address
Account and profile information
Delivery addresses
City, state, postal code, and other address details
Products viewed, selected, or purchased
Cart and wishlist information
Order details and order history
Cancellation, return, refund, and complaint information
Payment and transaction-related information
Customer support communications
Location information when permission is granted and required for available features
B. Driver/Delivery Partner App
Delivery partners may provide information such as:
Name
Mobile phone number
Email address
Profile information
Profile photograph, where required
Vehicle information
Vehicle registration information
Driving or delivery-related documents where required
Bank or payment information required for payouts
Delivery and order information
Location information
Delivery status and activity information
Customer/order information necessary to complete deliveries
Device and technical information
The Driver/Delivery Partner App may use location information to support delivery assignment, navigation, route guidance, order tracking, delivery status, and related services.
If background location access is required by the app, it will be used only for legitimate delivery-related functionality that requires location while the delivery partner is performing assigned services.
C. Seller/Vendor App
Sellers or vendors may provide information such as:
Seller or business name
Owner or authorized representative name
Mobile phone number
Email address
Business address
Store information
Product information
Product images
Product prices and inventory information
Bank or payment information required for settlements
Business or verification documents where required
Order and transaction information
Customer/order information necessary to process orders
Device and technical information
2. Location Information
Packnpure may collect location information when necessary for particular features and when permitted by the user's device permissions.
Customer/User
Location may be used for:
Finding or confirming delivery locations
Address-related services
Showing relevant services or products
Improving delivery-related functionality
Driver/Delivery Partner
Location may be used for:
Receiving or managing delivery assignments
Navigation and route guidance
Showing delivery progress
Updating delivery status
Supporting customer order tracking
Verifying delivery activity
Improving delivery operations and safety
Depending on the app's functionality, location may be collected while the Driver/Delivery Partner App is active or, where appropriately disclosed and permitted, while a delivery-related task is being performed in the background.
Seller/Vendor
Location may be used for:
Store or business location
Delivery/service-area management
Address verification
Location-based business functionality
Users can manage location permissions through their device settings. Disabling location permissions may affect features that require location.
3. Device and Technical Information
We may automatically collect limited technical information, including:
Device type and model
Operating system
App version
IP address
Device identifiers where necessary
Network information
Crash and diagnostic information
App performance information
General usage information
This information may be used for security, troubleshooting, analytics, fraud prevention, and improving application performance.
4. How We Use Information
We may use collected information to:
Create and manage accounts
Authenticate users
Process customer orders
Manage seller orders
Assign and manage deliveries
Provide delivery and navigation services
Facilitate communication between relevant users
Process payments and settlements
Manage refunds, cancellations, and returns
Provide customer and seller support
Verify sellers and delivery partners where required
Maintain order and transaction records
Send order and delivery notifications
Detect and prevent fraud or unauthorized activity
Maintain application security
Improve our applications and services
Analyze application performance
Resolve technical issues
Comply with applicable laws and legal obligations
5. Information Sharing
We do not sell personal information to third parties.
We may share necessary information with relevant parties when required to provide Packnpure services.
Customers and Delivery Partners
When an order is being delivered, information necessary to complete the delivery may be shared between the customer, seller, and delivery partner.
This may include:
Name
Delivery address
Contact number
Order details
Delivery instructions
Relevant order status
Sellers/Vendors
Sellers may receive information necessary to prepare and fulfill customer orders, such as relevant order details and delivery information.
Delivery Partners
Delivery partners may receive information necessary to complete assigned deliveries, including relevant customer, seller, order, and delivery information.
Service Providers
We may use trusted third-party providers for:
Cloud hosting
Payment processing
Maps and navigation
Analytics
Crash reporting
Push notifications
Customer support
Security
Fraud prevention
Technical infrastructure
These providers may process information on our behalf as necessary to provide their services.
Legal Requirements
We may disclose information when required by law, court order, government request, legal process, or when reasonably necessary to protect Packnpure, its users, property, rights, or security.
6. Payment Information
Where payments are available, transactions may be processed through authorized third-party payment providers.
Packnpure may receive transaction information such as:
Transaction ID
Payment status
Payment method type
Refund status
Other information necessary to manage the transaction
We do not intend to store complete payment card details unless required by the payment service and handled in accordance with applicable security requirements.
7. Seller Payments and Driver Payouts
For sellers and delivery partners, we may collect payment or banking information necessary to process settlements or payouts.
This information may be used to:
Process seller settlements
Process delivery partner payouts
Verify payment details
Maintain financial records
Prevent fraud
Comply with applicable legal requirements
8. Photos, Camera, and Documents
Where required by the relevant app, Packnpure may request access to the camera or photos for legitimate functionality.
For example:
Customer App:
Uploading profile information or images where supported
Providing images for customer support or product-related purposes where available
Driver App:
Profile photograph
Delivery verification
Required documents
Other delivery-related information where supported
Seller App:
Product images
Store images
Business documents
Product-related content
We use uploaded images and documents only for the purposes for which they are provided or as otherwise permitted by applicable law.
9. Notifications
Packnpure may send notifications related to:
Orders
Payments
Delivery status
New delivery assignments
Seller orders
Account activity
Payouts
Important service updates
Security alerts
Users can manage notification permissions through their device settings.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no electronic storage or transmission method can be guaranteed to be completely secure.
Users are responsible for keeping their account credentials and authentication information confidential.
11. Data Retention
We retain information only for as long as reasonably necessary to:
Provide our services
Maintain account and transaction records
Complete orders and deliveries
Process payments and payouts
Resolve disputes
Prevent fraud and misuse
Maintain security
Meet legal, tax, accounting, or regulatory requirements
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
12. Account Deletion
Users, delivery partners, and sellers who have created Packnpure accounts may request account deletion.
Where an account deletion feature is available inside the relevant application, it may be used to submit a deletion request.
You may also contact us directly:
Email: packnpuredevelopment@gmail.com
When we receive a valid deletion request, we will process the request and delete applicable personal information, subject to information that we are legally required or permitted to retain.
Certain information, such as transaction, financial, tax, fraud-prevention, or legally required records, may need to be retained for a specified period.
13. Children's Privacy
Packnpure is not specifically designed for children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
14. Third-Party Services
Packnpure may use third-party services for functions including:
Payment processing
Cloud hosting
Maps and navigation
Analytics
Crash reporting
Push notifications
Authentication
Customer support
Security
Fraud prevention
Third-party providers may process information according to their own privacy policies and applicable laws.
15. Cookies and Similar Technologies
Our websites, applications, or supporting services may use cookies, local storage, software development kits (SDKs), and similar technologies to:
Maintain user sessions
Remember preferences
Improve application functionality
Analyze usage
Improve security
Detect fraudulent activity
16. User Rights
Depending on applicable law, users may have rights regarding their personal information, including:
Accessing personal information
Correcting inaccurate information
Requesting deletion
Requesting information about data processing
Withdrawing consent where applicable
Raising privacy-related concerns
To make a privacy request, contact:
packnpuredevelopment@gmail.com
17. Driver and Seller Responsibilities
Delivery partners and sellers must use customer information only for legitimate Packnpure-related purposes.
They must not:
Sell customer information
Misuse customer information
Contact customers for unrelated purposes
Share customer information with unauthorized persons
Store customer information unnecessarily
Use customer information for unauthorized marketing
Any misuse of customer information may result in suspension, termination, or other action as permitted by applicable agreements and law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time because of changes in our services, applications, technology, legal requirements, or privacy practices.
When changes are made, we may update the Effective Date at the beginning of this policy.
Users are encouraged to review this Privacy Policy periodically.
19. Contact Us
For questions, privacy requests, complaints, or concerns regarding Packnpure or this Privacy Policy, please contact:
Packnpure
Email: packnpuredevelopment@gmail.com
By using the Packnpure Customer, Driver/Delivery Partner, Seller/Vendor, or related applications, you acknowledge that you have read and understood this Privacy Policy.