PACK MATE – PRIVACY POLICY
Last updated: September 26, 2026
Pack Mate (“we,” “our,” or “the app”) is a platform that helps travellers and package senders connect with people travelling along similar routes. This Privacy Policy explains how Pack Mate handles information when you use our application.
1. INFORMATION WE COLLECT
When you create and use a Pack Mate account, we may collect:
• Full name
• Email address
• Phone number
• Account authentication information, such as your password
• Profile and account information
• Information related to trips, deliveries, bookings, cancellations, and activity within the app
• Government ID verification information, where required for verification and trust purposes
• Information you provide when contacting customer support
2. HOW WE USE INFORMATION
We use this information to:
• Create and maintain your Pack Mate account
• Authenticate and secure your account
• Connect travellers and package senders
• Facilitate trips and deliveries
• Provide verification and trust features
• Maintain records of trips and activity within the service
• Provide customer support
• Detect and prevent fraud, abuse, and prohibited activity
• Improve and maintain Pack Mate
• Comply with applicable legal requirements
3. GOVERNMENT ID VERIFICATION
Pack Mate may use government ID verification to establish user verification and improve trust and safety on the platform. Government ID information is not intended to be publicly displayed to other users.
4. SHARING OF INFORMATION
We may share information when necessary to provide Pack Mate's services, operate the platform, provide technical services, protect users and the service, or comply with applicable law.
We do not sell users' personal information.
5. DATA SECURITY
We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Information transmitted between the app and our services should be protected using appropriate security measures such as encrypted connections.
6. DATA RETENTION
We retain account and service information only for as long as reasonably necessary to provide Pack Mate, maintain security and records, resolve disputes, prevent fraud or abuse, and comply with legal obligations.
7. ACCOUNT AND DATA DELETION
Users can delete their Pack Mate account through the “Delete Account” option available in the app's Profile/Settings area.
When an account is deleted, we will delete associated personal information from our active systems, subject to information that we may be required or permitted to retain for legitimate legal, security, fraud-prevention, or record-keeping purposes.
Pack Mate also provides an external account-deletion request mechanism.
8. CHILDREN'S PRIVACY
Pack Mate is not intended for children under the minimum age required to use the service under applicable law. We do not knowingly collect personal information from children who are not permitted to use the service.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our services or data practices change. The updated version will be made available on this page with a revised “Last updated” date.
10. CONTACT US
If you have questions about this Privacy Policy, your personal information, or data deletion, please contact the Pack Mate support team through the support/contact mechanism provided within the Pack Mate application.