PRIVACY POLICY
Last Updated: 15 August 2025
1. INTRODUCTION
Welcome to Paa (App, we, us, or our). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application.
By accessing or using this App, you agree to this Privacy Policy. If you do not agree with any part of this policy, you must immediately cease using the App.
2. INFORMATION WE COLLECT
We collect the following types of information when you use our App:
(A) Personal Information:
Full name, phone number, email address, and profile details.
Address details, including pickup and delivery locations.
Payment details (processed securely via third-party payment processors; we do not store credit/debit card details).
Uploaded images, such as parcel or bill images etc.
User-generated content, such as messages, feedback, or inquiries.
(B) Non-Personal Information:
Device information, operating system, and app version.
IP address, browser type, and usage statistics.
Location data (only if explicit consent is given).
Cookies, tracking pixels, and other tracking technologies to analyze user behavior.
3. HOW WE USE YOUR INFORMATION
We use the information collected to:
Provide and improve the functionality and performance of the App.
Facilitate parcel pickup, delivery, and payment processing.
Prevent fraudulent activities and unauthorized access.
Ensure compliance with legal and regulatory requirements.
Enhance user experience through personalized recommendations.
Send transactional emails, alerts, and service-related notifications.
Conduct research, data analytics, and troubleshooting.
4. DATA SHARING AND DISCLOSURE
We do not sell, rent, or trade your personal data. However, we may share information under the following circumstances:
With trusted service providers: To facilitate logistics, payment processing, and customer support.
Legal and regulatory compliance: To comply with applicable laws, government requests, or court orders.
Business transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to a third party.
With your explicit consent: When you authorize data sharing with third parties.
To detect, prevent, or address fraud, security, or technical issues: Your data may be shared with trusted partners or authorities when necessary to protect the integrity and safety of our services.
5. DATA SECURITY
We implement stringent security measures to safeguard your data against unauthorized access, modification, disclosure, or destruction. These measures include:
Encrypted data transmission (SSL/TLS protocols).
Secure storage and restricted access to sensitive data.
Periodic security audits and vulnerability assessments.
Implementation of multi-factor authentication where applicable.
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security and encourage users to take necessary precautions when sharing sensitive information.
6. USER RIGHTS AND CONTROL
You have the following rights regarding your personal data:
Access And Correction: Request access to and correction of your data.
Data Deletion: Request the deletion of your personal information.
Opt-Out: Withdraw consent for data collection and marketing communications.
Portability: Request a copy of your data in a structured format.
Objection: Object to certain data processing activities.
To exercise any of these rights, contact us at [paa.delivery@gmail.com].
7. DATA RETENTION
We retain your data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When no longer needed, your data will be securely deleted or anonymized.
8. THIRD-PARTY LINKS AND SERVICES
Our App may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before engaging with them.
9. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting. Continued use of the App after changes are made constitutes acceptance of the revised policy.
10. MINORS' PRIVACY
This App is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we become aware that we have inadvertently collected personal data from a minor without verified parental consent, we will take immediate steps to delete such information from our records and restrict access to the account. Parents or legal guardians who believe their child has provided us with personal data may contact us directly to request its removal.
11. KEY TAKEAWAYS FOR USERS
Your data is protected – We implement strict security measures.
You have control – You can access, update, or delete your data.
We do not sell your data – Your personal information is never sold or misused.
Legal compliance – We comply with applicable data protection laws.
Review updates – Stay informed about changes in our privacy policy.
12. CONTACT US
For any questions regarding this Privacy Policy, please contact us:
Email: paa.delivery@gmail.com
Customer care: 0154-3570772
