SUPPORT & CONTACT
P6 Resource Histogram — Power BI Custom Visual
Primary Contact
Developer
Abdalla Dabes, P.E, PSP, PMP
AbdallaDabes@AbdallaAIsolutions.onmicrosoft.com
Organization
Abdalla AI Solutions
Support Hours
Standard
Monday – Friday, 9:00 AM – 5:00 PM (UAE Time)
Urgent
Best-effort response within 24 hours
After Hours
Emails addressed on next business day
Response Times
Issue Type
Target Response
Critical Issues
1 business day acknowledgment
Technical Problems
2–3 business days resolution
General Questions
1–2 business days response
Feature Requests
3–5 business days evaluation
Support Services
Technical Support
• Visual not rendering or showing a blank / welcome screen
• Excel file not loading or parsed incorrectly
• Data not matching expected output after filtering
• Filter dropdowns (Resource Name, ID, Type, Activity ID) not populating
• Timescale aggregation producing incorrect period groupings
• Data Date Line not appearing or positioned incorrectly
• Bars or lines missing from the chart
• Format Pane settings (colors, axis widths, bar types) not applying
• Persisted data not restored after page navigation
• Performance issues with large Excel files or many date columns
General Inquiries
• Feature questions and clarifications
• Best practices for preparing Primavera P6 Excel exports
• Guidance on column structure and Spreadsheet Field values
• Cross-filter setup with Power BI slicers and tables
• Formatting and layout recommendations
• Compatibility verification across Power BI versions
Feature Requests
• Additional resource or activity grouping options
• New chart modes or bar display styles
• Enhanced export or printing features
• Integration with other P6 or scheduling data formats
• Custom annotation or callout features
When Contacting Support, Please Include
Diagnostic Information
• Power BI Desktop version (Help > About)
• P6 Resource Histogram visual version
• Description of the issue and steps to reproduce
• Error messages or screenshots if available
Data Structure Details
• Approximate number of resources and date columns in the Excel file
• Whether using Excel Mode or Power BI Field Mode
• Which filter dropdowns are active at the time of the issue
• Whether a Data Date field is mapped (Field Mode)
• Timescale setting in use (Days / Weeks / Months / Quarters / Years)
Environment
• Power BI Desktop or Power BI Service
• Browser name and version (if using Power BI Service)
• Operating system (Windows 10 / 11, macOS)
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