OZ Help

Update Date: November 18, 2024

Effective Date: November 18, 2024

Thank you for registering for the OZ Help APP (hereinafter referred to as the OZ Help APP) account. To better serve you, we would like to remind you (user) to carefully read this User Privacy Policy (hereinafter referred to as "this Policy") before registering as a user, to ensure that you fully understand all the terms of this Policy. Please carefully read and choose to accept or reject this policy. Your registration, login, use and other actions will be deemed as acceptance of this policy, and you agree to be bound by the terms of this policy.

The OZ Help APP will explain relevant matters to you through this policy, with the following key points:

1. Explain the types and purposes of collecting your personal information, so that you can understand the specific types of personal information collected by this app for a specific function, the reasons for use, and the methods of collection. When you use certain functions, this app will collect some of your information, such as your address book, with your consent. Refusing to provide this information will affect your use of the relevant functions.

The OZ Help APP will not share or transfer your personal information with third parties. If there are other situations where your personal information is shared or transferred, this platform must obtain your explicit consent (by actively clicking "agree" or making affirmative actions, the same below).

If you would like to learn more detailed information, please read the corresponding chapter according to the following index:

How does this app collect personal information

2. How does this app use personal information

3. How does this app store and protect personal information

4. How does this app share, transfer, and publicly disclose personal information

5. How do you manage personal information

6. How to make changes

7. Contact Us

This app is well aware of the importance of personal information to you and will do its utmost to protect the security of your personal information. This APP is committed to maintaining your trust in the OZ Help APP platform, adhering to the following principles, and protecting your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of selective consent, the principle of minimum necessity, the principle of openness and transparency, the principle of ensuring security, and the principle of subject participation. At the same time, this app promises to adopt corresponding security protection measures in accordance with mature industry security standards to protect your personal information. This APP wishes to explain to you through this policy how to collect, use, store, and provide this information to the public when you use the products and/or services of this APP, as well as the ways in which this APP provides you with access, updates, deletion, and protection of this information.

This privacy policy will be updated from time to time. Once the updated policy terms are published, they will replace the original policy terms without further notice. If the user does not accept the modified policy terms, please immediately stop using this app, otherwise it will be deemed that you accept the modified terms.

1.How does this app collect personal information

To provide you with services and ensure the security of your OZ Help APP account, during your use of this APP service, this APP will collect information that you actively input or generate due to the use of the service:

As a free app, this application does not require submission of user registration information. Our product is developed based on DCloud uni app (5+App/WiP2App), and during the application's operation, it needs to collect your device's unique identification code (IMEI/Android ID/DEVICE-ID/IDFA, SIM card IMSI information) for statistical analysis services. Through application startup data and abnormal error log analysis, we improve performance and user experience, and provide better services for users.

1.1 When you register for a OZ Help APP account, in accordance with laws, regulations, and regulatory requirements, the OZ Help APP platform will collect your mobile phone number and other information to help you complete the registration and protect the security of your account. Mobile phone numbers are sensitive information, and collecting such information is to meet the requirements of relevant laws and regulations for network real name registration. If you do not provide such information, you may not be able to use the services of this app normally.

When you use the services provided by the OZ Help APP platform, the platform will collect your personal information such as your phone number, making it more convenient for you to use the services provided by this platform. If you are already a registered user of this app, you can directly log in to this app using your registered phone number/username, password, other associated social accounts, etc. Our platform will collect the login information you provide and verify it. If you refuse to provide this information, you may not be able to use the services provided by this app normally. This app will also collect device information for hardware binding and login security enhancement. If you do not provide the above information, you will not be able to log in or retrieve your password, but this does not affect your normal use of the functions or services available without logging in.

1.2 When you use the services provided by this APP, you may need to provide or authorize this platform to collect personal information required for the corresponding services. If you refuse to provide or authorize, you may not be able to use the corresponding functions or services.

(1) When you use the personal WeChat or QQ authorization login function, this platform requires you to provide the nickname, avatar, and other information of your WeChat or QQ account for setting up WeChat or QQ account associations with customer avatars. This app currently does not support fingerprint/facial recognition login methods and will not collect any information from you in this regard.

(2) When you are a real name authentication customer for this APP, if you need to retrieve your login password, this platform needs to verify your identity information, including phone number, name, ID type, ID number, and other information. When you are a non real name authentication customer of this APP, if you need to retrieve your login password, this platform needs to verify your phone number information.

(3) When you use the real name authentication service provided by this app, the platform requires you to provide your name, ID type, ID number, and other information, and may verify the validity of the relevant information through account/password verification. If you do not provide the above information, this APP will not be able to provide you with products or services that require real name authentication before use, but this does not affect your normal use of other functions of this platform.

(4) When you use the payment/purchase services of this APP, this platform will collect your mobile phone number, ID type, ID number, bank card number/account information, etc., to achieve your purchase service function on this platform. In addition, this platform will also collect your relevant payment and receipt transaction records for your reference. The above information is personal sensitive information. If you refuse to provide this information, it will only prevent you from using the above functions, but it will not affect your normal use of other functions of this APP.

(5) When you use the on-site search service provided by this app, the platform will collect your search keyword information. When the search keyword information cannot individually identify your personal identity, the information does not belong to your personal information, and this platform can use it for other purposes; Only when the search keyword information is combined with your other information and can identify your personal identity, during the combined use period, this platform will treat your search keyword information as your personal information and protect it.

(6) When you use the location-based functions such as reservation on this platform, the platform will collect your location information in order to provide you with corresponding services based on your location. If you refuse to provide this information, you will not be able to use the above functions, but this does not affect your normal use of other functions of this APP.

(7) When you use the mall services and other functions embedded in this APP, you need to fill in the recipient's name, shipping address, and mobile phone number on the order page. At the same time, the order will include the order number, the product or service information you purchased, the amount you should pay, and the payment method. All the above information constitutes your order information. This platform will use your order information for your identity verification, transaction confirmation, payment settlement, delivery completion, order inquiry, and customer service consultation and after-sales service. The customer service of this app may use your account information to verify your identity. When you need our platform to provide customer service and after-sales service related to your order information, we will query your order information. You may provide information other than the above when communicating with the customer service personnel of this platform, such as when you request the platform to change the shipping address, contact person, or contact phone number.

1.3 In order to provide you with more accurate and convenient services, this APP will collect and analyze feedback, usage methods, and operational information provided by you proactively, in order to improve service experience and enhance service quality.

1.4 When you use services provided by third parties on this APP, the third party may obtain your nickname, avatar, phone number, geographic location and other information through this platform; For the relevant information that you voluntarily provide to third parties when using services provided by third parties, this platform will consider that you allow the third party to obtain such information; For the information generated by you when using the third-party service, you should legally agree with the third party on the collection and use of the above information. If you refuse to allow third parties to collect, use or transmit the above information when providing services, it may result in you being unable to use the corresponding services of third parties in this APP, but this does not affect your use of other functions of this APP.

1.5In the following situations, you can choose whether to authorize this platform to collect and use your personal information:

(1) Camera based features: You can use services such as scanning QR codes for payment, uploading avatars, bank card recognition, ID card recognition, and facial recognition authentication.

(2) Based on album (image library) functions: sending pictures, selecting pictures to upload, storing photos, scanning and other services.

(3) Based on geographical location: You can activate location services to improve functions such as querying nearby branches, obtaining discounted merchant information, personal information, third-party functions, etc.

(4) Microphone based features: You can use audio U-shield, voice recognition, My Customer Service, feedback and other services.

(5) Fingerprint/FaceID: You can use login, payment, and other services.

(6) Storage based functionality: You can use services such as saving login avatar images.

(7) Based on customer service function: You can contact customers on the platform.

(8) SMS based functionality: You can use services such as logging in and canceling your pass.

(9) Based on the address book function: You can follow the service information provided by your friend's merchant.

(10) Based on the software service toolkit (SDK), this app may use software service toolkits provided by third-party service providers with corresponding business qualifications and capabilities to provide services to you in certain specific usage scenarios. The third-party service providers will collect necessary information from you. Specifically, it includes the following types:

1) Baidu positioning SDK. In order to provide you with location-based services, this app uses the Baidu Maps SDK, which requires obtaining your phone's IMEI (International Mobile Equipment Identity), MS | (International Mobile User Identity), hardware model, operating system version, device configuration, MAC address, and latitude and longitude information to achieve positioning functionality.

2) Xiaomi pushes SDK. In order to provide you with timely service notifications, this app uses the Xiaomi Push SDK, which requires obtaining your mobile terminal's unique identifier information (IMEI number), phone model, system type, system version, network type, and SIM card operator information to implement push services.

3) Gaode Map SDK. In order to provide you with location-based services, this app uses the Gaode Positioning SDK, which requires obtaining your mobile terminal's unique identifier information (IMEI number) and latitude and longitude information to implement positioning functions.

4) WeChat SDK. In order to provide you with WeChat authorized services for this APP, this APP uses WeChat SDK, which needs to obtain your authorized shared account information (avatar, nickname, region, gender) from WeChat for binding your WeChat account with your APP account, so that you can directly log in and use the APP's products or services through your WeChat account.

5) Huawei pushes SDK. In order to timely push message notifications to you, this app uses the Huawei Push SDK, which requires obtaining your mobile terminal's unique identifier information (IMEI number) and Serial Number Topic subscription relationship information, used to implement push services.

6) Alipay SDK. In order to provide you with the payment/purchase service of this app, this app uses the Alipay SDK, which needs to obtain the account information (avatar, nickname, region) you are authorized to share from Alipay for binding your Alipay account with your app account.

7) Cloud based facial recognition SDK. When using this app in scenarios involving facial recognition, including real name authentication and other functions, it is necessary to collect your device model, IMEI number, system version, and phone model. The collected data will only be used for facial recognition on this app. The Android permissions for collecting personal information that are called include: CAMERA, WRITE_deTERNAL_STORAGE, READ_deTERNAL_STORGEa

8) ZXing QR code scanning SDK. In order to facilitate your use of QR code display and recognition functions, we have used Google's zxing SDK. This SDK will not obtain any personal information from you and is only used as a QR code display and parsing tool.

9) OKHTTP, OKIO, AFNetworking. In order for you to access the relevant business in this APP normally, we have used Square's okhttp, okio, and open-source component AFNetworking. The above SDK will not obtain any personal information from you and is only used as a network request tool.

10) SQL cipher. In order to improve the security of your local data, we have used sqlcipher to encrypt the database. This SDK does not collect any personal information from you and is only used for local encrypted database.

11) VIVO pushes SDK. In order to timely push service notifications to you, we have used the VIVO Push SDK to implement APP push services. This SDK does not retrieve your personal information.

12) OPPO pushes SDK. In order to provide you with timely service notifications, we have used the OPPO Push SDK to implement app push services, which does not collect your personal information.

13) Fingerprint authentication SDK. In order to provide you with convenient payment functions, we have used a fingerprint authentication SDK to implement app fingerprint payment, which does not obtain your personal information.

1.5 Collecting device information

Our product is developed based on DCloud uni app (5+App/WiP2App), which requires the collection of your device's unique identification (IMEI/Android ID/DEVICE-ID/IDFA, SIM card IMSI information) during application operation to provide statistical analysis services. We improve performance and user experience by analyzing application startup data and abnormal error logs, and provide better services to users.

SDK collects device OAID SDK, MSA Mobile Security Alliance SDK, and Digital Heaven SDK to obtain OAID, com. loc. eq, and com. loc. ej. Purpose of use: To provide users with enterprise system message push, including announcements, to-do lists, and alert messages. Processing method: Through de identification, encrypted transmission, and processing

To ensure the implementation of software related functions and the safe and stable operation of applications, we may integrate software development kits (SDKs) provided by third parties to achieve related purposes.

We will conduct strict security monitoring on the software development kits (SDKs) used by our partners to obtain information, in order to protect data security.

We list the relevant third-party SDKs for access in the directory.

Please note that third-party SDKs may have certain changes in data processing types due to version upgrades, policy adjustments, and other reasons. Please refer to their official instructions for accuracy.

After you agree to the privacy policy, we will obtain sensor information through SDK (io. dcloud) to collect your device MAC address, software installation list, and abnormal/error logs for analysis and improvement of APP performance and user experience.

We will obtain device serial numbers through SDKs (com. zx2, com. loc) to collect device MAC addresses, software installation lists, and abnormal/error logs for analysis and improvement of app performance and user experience.

Google Maps Platform SDK(Maps SDK for Android 、Places SDK for Android )

To provide location-based services such as displaying maps, searching for locations, and planning routes, this application integrates the Google Maps SDK provided by Google LLC.

Collected Data: When you use the map function, Google may process your device location information (precise or approximate location), device information (such as model and operating system), IP address, and usage data generated by your interactions with the map (such as search queries and clicked locations). The collection and processing of this data are primarily subject to Google's privacy policy.

Purpose: These data are used to provide and improve map services, including positioning, displaying local results, as well as conducting service analysis and troubleshooting.

Stripe SDK

To securely handle payment transactions such as in-app purchases, subscriptions, or donations, this application integrates a payment processing SDK provided by Stripe, Inc.

Collected Data: When you make a payment, Stripe collects and processes your payment information (such as credit card number, expiration date, CVC code), billing information (such as name, email address, billing address), as well as device and network information related to the transaction. We do not store or access your full payment card information.

Purpose: These data are strictly used for completing payment transactions, fraud detection, complying with financial regulations, and providing payment support.

Stripe's Privacy Policy: https://stripe.com/privacy

1.2 Sharing with authorized partners

If you do not agree to the third-party service provider collecting the aforementioned information, you may not be able to obtain the corresponding services, but it does not affect your normal use of other functions or services of this APP. If you agree to the collection of the aforementioned information by the relevant third-party service provider, and any information leakage occurs, the relevant third-party service provider shall bear corresponding legal responsibilities.

All of the above functions may require you to enable access to your camera (camera), photo album (image library), geographic location (location information), microphone, FacelD, storage space, phone, SMS, address book, SDK in this app on your device to collect and use the information involved in these functions. Please note that by granting these permissions, you authorize this app to collect and use this information to achieve the above functions. If you cancel these authorizations, this app will no longer continue to collect and use your information, nor will it be able to provide you with the functions corresponding to these authorizations.

In addition, according to relevant laws, regulations, regulatory requirements, and national standards, in the following situations, this APP may collect and use your personal information without seeking your authorization or consent separately:

(1) Related to fulfilling the obligations stipulated by laws and regulations on this APP;

(2) Directly related to national security and defense security;

(3) Directly related to public safety, public health, and major public interests;

(4) Directly related to criminal investigation, prosecution, trial, and execution of judgments;

(5) For the purpose of safeguarding your or other individuals' significant legitimate rights and interests such as life and property, but it is difficult to obtain your authorization and consent;

(7) The personal information involved is disclosed by you to the public on your own;

(7) Necessary to sign and fulfill the contract according to your request;

(8) Collecting personal information from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels;

(9) Necessary for maintaining the safe and stable operation of the provided products or services, such as discovering and handling product or service failures;

(10) Other circumstances stipulated by laws, regulations, and regulatory requirements.

If your personal information is collected or used outside of the above circumstances, this APP will fully explain to you the purpose, purpose, content, and scope of collecting and using your relevant information, and obtain your consent or authorization in advance.

Please understand that the functions and services provided by this APP are constantly updated and developed. If a certain function or service is not mentioned in the above description and your information is collected, this APP will separately explain the content, scope, and purpose of information collection to you through page prompts, interaction processes, website announcements, etc., and obtain your consent.

2. How does this app use personal information

2.1 To ensure service security and better understand the operation of this APP application, this APP may record relevant information and delete it after two months, such as your frequency of use, crash data, overall usage, performance data, etc. This APP will not combine the information stored in the analysis software with any personally identifiable information provided by you in the application.

2.2 After collecting your personal information, this APP may use technical means to de identify your information data. The information processed after de identification will not be able to identify the personal information subject. This APP has the right to analyze and use the de identified data without your consent.

If this app uses your personal information beyond the stated purpose and scope of direct or reasonable association at the time of collection, this app will notify you again and obtain your explicit consent before using your personal information.

2.3 After you authorize and agree to this policy, this app may push messages to you. You can turn off message notifications on this app through the "Phone Settings - Notifications" path;

3. How does this app store and protect personal information

3.1 Location of Information Storage

This app will store personal information collected within China in accordance with laws and regulations.

3.2 Duration of Information Storage

Generally speaking, this app only retains your personal information for the period necessary for customer service or within the time limit required by laws, regulations, and regulatory requirements. For example, mobile phone number: This app needs to keep your mobile phone number for a long time to ensure your normal use of this app. When you cancel your account, this app will delete the corresponding information. Login region: After you log in, this app will record your registration location information to ensure that you can use this app reasonably. This information is deleted with the uninstallation of the client.

When the products or services of this APP cease operation, this APP will promptly stop collecting personal information, notify you in the form of push notifications or announcements, and delete or anonymize the personal information held, except as otherwise provided by laws, regulations or regulatory agencies regarding the storage time of personal information.

3.3 This APP will comply with relevant laws and regulations, take necessary measures to ensure the security of personal information, and prevent unauthorized access, copying, modification, transmission, destruction, processing or use of personal information. Use methods such as processing information and locking databases to protect your personal information.

3.4 This APP establishes supporting management systems, internal control mechanisms, and processes to ensure your information security. For example, strict restrictions on information access permissions, systematic monitoring of information access and processing behavior, and requiring relevant personnel to sign confidentiality agreements.

3.5 In case of personal information leakage or other security incidents, this APP will promptly inform you of the relevant information through push notifications, emails, or phone calls. If it is difficult to inform the personal information subjects one by one, this APP will adopt reasonable and effective methods such as announcements to inform them.

3.6 The Internet environment is not 100% secure. This APP will try its best to ensure the security of the information you send us. If the physical, technical, or management protection facilities of this APP are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, and causing damage to your legitimate rights and interests, this APP will bear corresponding legal responsibilities.

4. How does this app share, transfer, and publicly disclose personal information

This app attaches great importance to your attention to personal information and makes every effort to protect your right to delete personal information, so that you have sufficient ability to safeguard your privacy and security. Unless authorized by the state authorities to access or use your personal information in accordance with the law, this APP will not actively share or transfer your personal information to any third party unless you have obtained your consent or authorization.

This APP will not publicly disclose the collected personal information to the public. If it is necessary to disclose it publicly, this APP will inform you of the purpose of this disclosure, the type of information disclosed, and the sensitive information that may be involved, and obtain your explicit consent.

In addition, according to relevant laws, regulations, regulatory requirements, and national standards, our company may share, transfer, or publicly disclose personal information without obtaining your prior authorization and consent in the following situations:

(1) Related to our company's obligations under laws and regulations;

(2) Directly related to national security and defense security;

(3) Directly related to public safety, public health, and major public interests;

(4) Directly related to criminal investigation, prosecution, trial, and execution of judgments;

(5) For the purpose of safeguarding your or other individuals' significant legitimate rights and interests such as life and property, but it is difficult to obtain your authorization and consent;

(6) Personal information that you disclose to the public on your own;

(7) Collecting personal information from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels.

5. How do you manage personal information

According to relevant laws, regulations, and regulatory provisions of the People's Republic of China, this APP guarantees that you exercise the following rights over your personal information:

5.1 Accessing, correcting, and updating your personal information

During your use of this app, you have the right to access, correct, and update your personal information. Before you modify your personal information, this app will verify your identity.

You need this APP platform. After logging in, you can view, modify, and delete your basic information, including contact address, phone number, etc., in "My" and "Settings".

5.2 Delete your personal information

In the following situations, you can request the deletion of personal information to this platform by contacting customer service or using your personal information protection email:

(1) If the collection and use of personal information by this app violates laws and regulations or violates our agreement with you;

(2) If the sharing or transfer of personal information by this APP to third parties violates laws and regulations or violates the agreement with you;

(3) If the public disclosure of personal information by this APP violates laws and regulations or violates the agreement with you.

If this APP decides to respond to your deletion request, it will also notify third parties who have obtained your personal information from this APP to delete it in a timely manner, unless otherwise stipulated by laws and regulations or these entities have obtained your independent authorization. When you delete information from our services, this app may not immediately delete the corresponding information in the backup system, but will delete this information when the backup is updated.

5.3 Change the scope of your authorized consent

Each business function requires some basic personal information to be completed. For personal information collected and used to enhance product and service experience (such as geographic location information, contact information in the address book, etc.), you can grant or revoke your authorization and consent at any time by enabling or disabling location service permissions, reading contact permissions, making phone calls permissions, etc. based on the different brands and models of your mobile phone. You can prevent this app or third parties providing related services from obtaining your personal information by disabling certain functions of this app or refusing to provide relevant personal information when enabling the use of certain functions or services. The above methods may result in the inability of this app or related third parties to provide you with corresponding services.

5.4 Personal Information Subject Account Cancellation

If you are a registered user of this APP, you can independently request to cancel your account through this APP or our platform customer service. If you are not a registered user of this APP, you can choose to uninstall or stop using the APP client to prevent the APP from obtaining your personal information. Your cancellation of this APP account is an irreversible act. Once you cancel your account, this APP will no longer collect your personal information and will delete all information related to you, except as otherwise provided by laws, regulations or regulatory agencies regarding the storage time of personal information.

5.5 Responding to your above request

To ensure security, this app may require you to provide relevant requests or prove your identity in other ways. This app may first verify your identity before processing your request. Normally, this app will respond to your request within one business day after verifying your identity. Please understand that this app may refuse requests that are not currently supported by technological means and may pose risks to the legitimate rights and interests of others.

Despite the above agreement, our company may not be able to respond to your request in accordance with relevant laws, regulations, regulatory requirements, or in the following circumstances:

(1) Related to our company's obligations under laws and regulations;

(2) Directly related to national security and defense security;

(3) Directly related to public safety, public health, and major public interests;

(4) Directly related to criminal investigation, prosecution, trial, and execution of judgments;

(5) There is sufficient evidence to suggest that you have subjective malice or abuse of power;

(6) For the purpose of safeguarding your or other individuals' significant legitimate rights and interests such as life and property, but it is difficult to obtain your authorization and consent

(7) Responding to your request will result in serious harm to your or other individuals' or organizations' legitimate rights and interests;

(8) Involving trade secrets of this app.

6. Protection of Personal Information of Minors

Minors are not allowed to create their own user accounts on this app without the consent of their guardians. If you are a minor, please exit and delete this app. This app will not collect any information from you.

7. How to make changes

To provide you with better service, this policy will also be updated periodically with business development or legal and regulatory requirements. However, without your explicit consent, this app will not reduce the rights you are entitled to under this policy. When there is a change in this policy, this APP will send an updated version of this policy on the client side, and will notify you through reasonable means such as client version push notifications, pop ups, or website announcements before the change takes effect, so that you can timely understand the latest content of this policy. You acknowledge and confirm that if you do not agree with the updated content of this policy, you should immediately stop using this app and cancel the relevant account. This app will stop collecting your personal information; If you continue to use the services of this APP after the revision of this policy, it means that you have fully read, understood and accepted the revised policy, and agree that this APP will collect, use, save and share your relevant information in accordance with the revised policy.

8. Contact this platform

If you have any opinions, suggestions, complaints or questions about this policy, you can contact our customer service channels such as telephone customer service, "My Customer Service" on the client page of this APP for consultation. Our APP will promptly handle your opinions, suggestions and related issues. Generally, our company will provide a response within two working days, unless otherwise stipulated by laws, regulations or regulatory agencies.

SOLUNA TECH PTY LTD

Email：solunatech820@gmail.com

2026.1.10

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