Effective Date: September 15, 2025
This Privacy Policy (the "Policy") explains how Ouyo (hereinafter "we," "us," or "our") collects, uses, stores, shares, and protects personal information and other data when you (hereinafter "you" or "User") access or use Ouyo—the AI-powered creative tool that generates text stories and matching illustrations (the "Service"). We are committed to complying with applicable United States privacy laws, including but not limited to the Children’s Online Privacy Protection Act (COPPA) for users under 13, the California Consumer Privacy Act (CCPA, Cal. Civ. Code § 1798.100 et seq.), and the General Data Protection Regulation (GDPR) to the extent it applies to U.S.-based data processing.
By using the Service, you acknowledge that you have read, understood, and agreed to our collection and use of your data as described in this Policy. If you do not agree, please do not use the Service. For questions about this Policy, contact us at: ouyonday365online@zohomail.com.
We collect two categories of data to provide, improve, and secure the Service: Personal Information (data that identifies or can be linked to you) and Non-Personal Information (data that cannot be linked to you, even indirectly).
We collect Personal Information only when you provide it voluntarily or when it is necessary to deliver the Service. This includes:
Account Information: If you create an Ouyo account, we collect your email address, password (stored in encrypted form), and optional profile details (e.g., display name, preferred language).
Input Content: The story themes, tag categories (e.g., "children’s story," "sci-fi"), and any custom instructions you submit to generate stories or illustrations.
Usage-Associated Information: Data linked to your account that reflects how you use the Service, such as the number of stories/illustrations generated, time/date of usage, device type (e.g., smartphone, laptop), and browser or operating system information.
Contact Information: If you reach out to our support team (via ouyonday365online@zohomail.com), we collect your name, email address, and the content of your communication to respond to your inquiry.
We collect or generate Non-Personal Information to analyze Service performance, optimize AI capabilities, and enhance user experience. This includes:
Anonymized Usage Data: Aggregated data that cannot be linked to any individual user, such as overall trends in tag category selection (e.g., "30% of users select ‘mystery’ tags") or average number of illustrations generated per story.
De-Identified AI-Generated Content: Versions of the stories/illustrations you generate that have been stripped of all Personal Information (e.g., removing any names or details from your Input Content that could identify you) and used solely to train or improve our AI models.
Technical Data: Information about Service functionality, such as server response times, error logs, and feature usage rates (e.g., "50% of users use the ‘save for collection’ feature").
We use the data we collect for specific, limited purposes that are disclosed in this Policy or at the time of collection. These purposes include:
Generate and display custom stories/illustrations based on your Input Content.
Store your generated content and account preferences (e.g., saved stories) so you can access them later.
Authenticate your account and prevent unauthorized access (e.g., verifying your email address for login).
Analyze Non-Personal Information (e.g., anonymized Input Content, usage trends) to refine our AI algorithms—for example, enhancing the relevance of illustrations to story themes or expanding tag category options based on user demand.
Identify and fix technical issues (e.g., using error logs to resolve crashes when generating long-form stories).
Send account-related updates (e.g., password reset links, notifications of Service feature changes) to the email address associated with your account.
Respond to your support requests (via ouyonday365online@zohomail.com) and provide customer service.
Send optional marketing communications (e.g., announcements of new features or promotions) only if you have opted in to receive them. You may unsubscribe from these communications at any time by clicking the "unsubscribe" link in the email.
Use and disclose data as required by U.S. law, such as responding to subpoenas, court orders, or requests from government authorities.
Enforce our User Agreement and this Policy (e.g., investigating claims of unauthorized use of the Service or violation of our terms).
We do not sell your Personal Information to third parties. We only share your data in the following limited circumstances:
We may share Personal Information with trusted third-party vendors who assist us in operating the Service, provided these vendors agree to protect your data and use it only as directed by us. Examples include:
Cloud Storage Providers: To securely store your account data and generated content (e.g., AWS or Google Cloud, which comply with U.S. data security standards).
AI Infrastructure Partners: To support our AI generation capabilities (e.g., third-party tools that help process Input Content into stories/illustrations), with strict controls to prevent unauthorized access to your Personal Information.
Customer Support Tools: Platforms that help us manage and respond to your support inquiries (e.g., email management software that stores your support messages).
We may disclose your data if:
Required by law, regulation, or legal process (e.g., a court order compelling us to share account information).
Necessary to protect the safety of users, the public, or our business—for example, disclosing data to address fraud, harassment, or violations of our User Agreement that pose a risk to others.
In the event of a merger, acquisition, sale of assets, or other business transaction involving Ouyo, your data (including Personal Information) may be transferred to the acquiring entity. We will notify you via email (to the address associated with your account) or through a prominent notice on the Service at least 30 days before such a transfer, and you may choose to delete your account before the transfer takes effect.
We will share your Personal Information with third parties only if you have given explicit consent—for example, if you opt to share your generated stories on social media platforms (e.g., Facebook, Twitter), we will transmit the content to those platforms at your request.
We implement reasonable technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. These safeguards include:
Encryption: Personal Information (e.g., passwords, Input Content) is encrypted in transit (via HTTPS/TLS) and at rest (using industry-standard encryption protocols like AES-256).
Access Controls: Only authorized employees and third-party vendors (who have signed confidentiality agreements) have access to your Personal Information, and such access is limited to what is necessary to perform their job functions.
Data Minimization: We collect only the data that is essential to provide the Service—for example, we do not collect unnecessary personal details like your address or phone number unless you voluntarily provide them.
Regular Security Audits: We conduct periodic reviews of our data processing systems and policies to identify and address potential vulnerabilities (e.g., testing for software bugs that could expose user data).
While we take these steps to protect your data, no security measure is completely foolproof. We cannot guarantee absolute security, and you acknowledge that you use the Service at your own risk.
We retain your data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our retention periods are as follows:
Account Information: If you have an active account, we retain your email address, password (encrypted), and saved content for as long as your account remains open. If you delete your account, we permanently delete your Account Information and Input Content within 30 days, except as required by law (e.g., retaining records to comply with tax or legal obligations for up to 7 years).
Non-Personal Information: We may retain anonymized or de-identified data (e.g., aggregated usage trends, de-identified AI-Generated Content) indefinitely to improve the Service and AI models, as this data cannot be linked to any individual user.
Support Communications: We retain the content of your support messages (via ouyonday365online@zohomail.com) for 1 year after resolving your inquiry, to reference past interactions if you contact us again.
Under U.S. privacy laws (e.g., CCPA, COPPA), you have certain rights regarding your Personal Information. We make it easy for you to exercise these rights:
You may request a copy of the Personal Information we hold about you (e.g., your Input Content, account details) by sending an email to ouyonday365online@zohomail.com with the subject line "Data Access Request." We will respond within 45 days of receiving your request, and we may ask for additional information to verify your identity (e.g., confirming the email address linked to your account) before providing the data.
If your Personal Information is inaccurate or incomplete (e.g., a typo in your display name), you may update it directly through your account settings or request a correction by emailing ouyonday365online@zohomail.com. We will review and respond to correction requests within 30 days.
You may request that we delete your Personal Information by:
Deleting your account through the Service’s "Account Settings" page (this will automatically delete your Input Content, saved stories, and account details).
Sending an email to ouyonday365online@zohomail.com with the subject line "Data Deletion Request."
We will process deletion requests within 45 days, except if we are required to retain the data by law (e.g., for tax or legal compliance). We will notify you if we cannot delete certain data and explain the reason.
You may opt out of receiving optional marketing emails (e.g., promotions, new feature announcements) at any time by clicking the "unsubscribe" link in the email or by emailing ouyonday365online@zohomail.com with the subject line "Unsubscribe from Marketing." We will process your opt-out request within 10 business days.
If your child is under 13 and uses the Service, you have the right to:
Review the Personal Information we have collected about your child.
Request that we delete your child’s Personal Information.
Refuse to allow further collection or use of your child’s data.
To exercise these rights, contact us at ouyonday365online@zohomail.com with the subject line "COPPA Parent Request," and include your child’s account email address (if applicable) and proof of your parental relationship (e.g., a copy of a birth certificate, redacted to protect privacy).
We do not knowingly collect Personal Information from children under 13 without verifiable parental consent. If you are under 13, you may use the Service only with the permission and supervision of a parent or guardian, who must agree to this Policy on your behalf.
If we learn that we have collected Personal Information from a child under 13 without parental consent, we will immediately delete that data and notify the parent/guardian. Parents/guardians may contact us at ouyonday365online@zohomail.com to report unauthorized collection of their child’s data.
We may update this Policy from time to time to reflect changes in the Service, U.S. privacy laws, or our data processing practices. When we make material changes (e.g., expanding the types of data we collect or changing how we share data), we will:
Post the revised Policy on the Service with a new "Effective Date."
Send a notification to the email address associated with your account (if you have an account) at least 30 days before the changes take effect.
Your continued use of the Service after the effective date of the revised Policy means you accept the changes. We encourage you to review this Policy periodically to stay informed about how we protect your data.
If you have questions, concerns, or requests related to this Policy (e.g., accessing your data, reporting a privacy issue), please contact us at:
Email: ouyonday365online@zohomail.com
Subject Line: Ouyo Privacy Policy Inquiry
We will respond to your inquiry within 30 business days.
By using Ouyo, you confirm that you have read and understood this Privacy Policy and agree to our data collection, use, and disclosure practices as described herein.