How to Fix Outlook Not Receiving Emails

Check Junk Folder in Outlook
Microsoft Outlook has a spam filtering option that sends unwanted and suspicious emails to the Junk folder. This folder is separate from your inbox, so if you don’t receive emails, Outlook may misplace them here.

Luckily, it’s easy to move those emails to your inbox. In the future, you can also instruct Outlook to never mark emails from that particular sender as spam from now on. To do it yourself:

• Launch Outlook and click on the Junk option on the left sidebar.

• You will see emails that Outlook has marked as spam. If you find the email you’ve been waiting for here, right-click it and choose Move, then Inbox from the next drop-down list that appears.

• Before Outlook returns the email to your inbox, it will ask you if you still want to trust emails from this sender. Check the box if this is the case and click OK.

Checking and organizing your junk email folder is another way to manage your inbox and keep your Outlook email and Microsoft accounts secure, while ensuring you receive the emails you expect.

Check internet connection and outlook service
Chances are there is a problem with your system’s internet connection. Therefore, you can restart your computer and ensure that it is connected to a stable connection. Moreover, Outlook’s service might also be down currently. Just go to Outlook’s Service Status page and check its current status. If it is marked in red, it means that Outlook is currently unavailable.

Check if your inbox is full
Needless to say, if your inbox is full and does not have enough free space, Outlook will not receive emails. To fix this problem, you can simply go to inbox, mailbox or any other folder and delete all unwanted emails. You can also try the Sweep feature on Outlook, which would automatically delete old emails from a sender.

Disable offline mode in Outlook
One of our favorite Microsoft Outlook 1-888-570-1595 tools is an option called Work Offline that lets you disconnect from the server when you don’t want to receive new emails. If this option is enabled, it may be the reason why you are not receiving emails on Outlook.

You can solve this problem by disabling offline mode in Outlook:

• Open Outlook and click on the Send/Receive tab at the top.

• Click on the option that says Work Offline in the Preferences section.

Regarding online and offline connection, you should also check your internet connection to make sure there is no problem. Of course, Outlook will not receive new emails if it is not connected to the Internet or if the connection is very bad.

Reset inbox filter
To make it easier to prioritize our emails, Outlook allows us to set different filters on the inbox. However, chances are that you have already set a filter on the inbox and now you don’t remember it. To fix Outlook 2007/2010/2016 not receiving emails, just go to Outlook inbox filters and remove any unwanted option there. Also go to Filter > Sort by and choose to sort it by date. This way you can see all recent emails that might have been blocked by the filter.

Check the list of blocked users
If you have added the particular user to Outlook’s blocked users list, you will not be able to receive emails from them. Sometimes we add someone to the block list and then forget about them. To get through this scenario, you just need to go to Outlook Settings > Mail > Junk Mail. This will display a list of all email ids you have blocked. Simply click the adjacent delete button to remove them from your blocked users list.

Check Outlook rules
Outlook rules automate many email-related tasks. If you have a rule that works with the emails you receive, it can send your messages to another folder, never to be seen again.

If you are unsure of anything other than that you cannot receive emails in Outlook, you should check the rules. Make sure there is no such rule, as described above. If you find anything, you need to disable it to fix the problem. Here’s how to access Outlook rules:

• Click the File tab at the top of Outlook.

• In the Info tab, choose Manage rules and alerts on the next screen.

• Under Email Rules, you’ll see all the rules you’ve created for your emails. You need to find the rule that modifies your incoming emails and uncheck the box next to it.

Clear Outlook cache
Like most applications, Outlook saves cache files on your computer to improve performance. Whether overwhelming or corrupted, these files can sometimes be the reason why Outlook cannot receive emails. Managing them is therefore one of the best solutions to Outlook problems.

You can try deleting the Outlook cache and see if that fixes the problem. This will not delete any of your Outlook emails or their attachments. To clear the cache:

• Press Win + R keys to open the Run dialog box.

• Type the following and press Enter: %localappdata%\Microsoft\Outlook
  A file explorer window will open and you will see a folder called RoamCache. Open this folder and your Outlook cache files will be there.

• Select all the files in this folder by pressing Ctrl + A. Then right-click on a file and click Delete (or just hit the Delete key on your keyboard).

• If this solves your problem, make sure to also delete these files from the Trash to save space.

Check the Auto Refresh option
Like all other mail servers, Outlook also automatically refreshes the folder in the background. However, if you are not receiving emails in Outlook 2016, make sure this option is enabled. Just go to group send/receive settings and enable the auto-refresh option there. You can also change its frequency from here to an appropriate duration such as 2–5 minutes.

Check account settings
When setting up your account, you may have entered incorrect information. To verify this, go to account settings or choose to add your account again. Make sure the email id and password are correct. Also, IMAP/POP and SMTP settings must be correct to receive/send Outlook emails correctly.

Disable any antivirus or firewall application
Sometimes a firewall or anti-malware application can also block certain network connections. To fix this problem, you can simply turn off the firewall settings on the system or uninstall any suspicious application yourself. Apart from that, if there is a recent plug-in that you have added to Outlook, consider removing it as well.

Outlook does not receive emails but can send them: -To solve this problem

• First, check that your spam folder may be emails are reaching the spam folder instead of the inbox.

• Another cause can be the inbox filter, if the sort order is different, you will not be able to receive the new email.

• To solve this problem, from your inbox, select “Filter” then select “All”, then click on “Sort by” and select the date.

• The following cause may be due to “Focused Inbox” if it is enabled, then you might receive the new email in “Other” tab, click another tab and check your emails.

Outlook unable to send or receive emails: -To fix this problem

• A possible cause for this problem is due to an incorrect mail server setting.

• Make sure you have entered the correct email administrator details in Incoming server settings and Outgoing server settings.

• Make sure your account is set to POP3.

Outlook — it is a personal information manager that comes with Microsoft Office suite, it is commonly used as an email application like any other email provider, it also has a calendar, task manager, a contact manager, a note taker, a journal and one can browse the web moreover, as it is widely used there may be issues related to it and sometimes the problem may be very specific like Outlook nor receiving mails from Gmail which may be due to various reasons and will be resolved automatically if an individual takes care of the following concerns