Resources

Beginning November 1, 2021, customers will be required to update their Zoom software to ensure it is no more than nine months behind the current version, at any given time. From that point on, users will be prompted to update their software when using the platform should their version fall behind this nine-month window. For example, if on November 1st the latest version of the Zoom Client was released in September 2021, customers who try to access Zoom services with a version prior to January 2021 will be prompted to update to a more recent version in order to access the platform.

This change is in line with industry practices and designed to help ensure that Zoom users receive the latest Zoom features, as well as any privacy and security enhancements we make to the platform. To prepare for the new schedule, we recommend customers update to the latest release supported by their organization or at minimum software version 5.5.0, prior to November 1st. Starting in September, we will introduce a prompted update to help customers update to the latest version of the Zoom client. If you have prompted updates turned off for your organization, you will not see the prompt.

As always, we recommend you regularly download and update to the latest version of the Zoom software by checking for updates within the Zoom client or by navigating to zoom.us/download to take advantage of all our latest security and functionality features.

This policy will affect:

Zoom Client: Windows, Mac, Linux, iOS, and Android (5.5.0)
Zoom Rooms (5.5.0)
Zoom Rooms Controller (5.5.0)
Zoom Phone Appliances (5.6.0)
Outlook Plug-in (5.5.1)
Browser Scheduler Extensions for Chrome (1.6.3) & Firefox (2.1.13)
VDI Client (5.5.0)
Virtual Room Connector (4.4.6)
Meetings Connector (4.6.3)
Recording Connector (3.8.41)
Client SDK (5.5.0)

Please note that while the minimum Zoom Client software version required for this schedule is 5.5.0, we may require additional updates outside of this release window to address larger security or compliance features. We always encourage customers to look at our release notes for any included security enhancements.

We will continue to share reminders and additional information as we approach the implementation of this policy. Thank you for your partnership as we continually work to make our platform more secure and deliver a better experience for our customers. Please feel free to reach out to the Zoom Support Team if you have any additional questions or need assistance to update your organization.

Team Zoom

RIT Zoom Accounts: Multi-Factor Authentication

Multi-Factor Authentication Coming to Zoom

To enhance the security for Zoom, Zoom Webinar, and Zoom phone, Multi-Factor Authentication (MFA) will be enabled beginning September 15. You will be required to use MFA (via a Duo prompt) the next time Zoom prompts you for a password. This is typically every 30 days or when switching from using Zoom on one device to another. You will likely recognize Duo as the tool that is used to provide MFA at RIT.

Helpful tips for using MFA (Duo)

To view or edit your MFA settings please visit https://start.rit.edu/Duo
For the best experience and reliability it is recommended that you use the push or code option with the Duo app on a mobile device such as a cell phone or tablet.
As a backup option for when your device isn’t available or broken it’s recommended that you print offline codes from https://start.rit.edu/Duo before you need them. More information about MFA can be found at https://www.rit.edu/its/mfa.

The most common way of compromising accounts is through phishing. With MFA, even if someone surrenders their password in a phishing attack, the attacker will not be able to login to any RIT applications that use MFA. Please remember that a person should never ask you for your password or access code.

If you have questions or need assistance, please contact the RIT Service Center at 585-475-5000 or help.rit.edu.

Thank you,

RIT Information Technology Services

rit.edu

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