To make an impact in this world, you can't do it alone.
To make an impact in this world, you can't do it alone.
Embedded Files
My goal is to be part of a community of individuals focused on solving current problems, and finding solutions through unconventional methods.
Fiance-Senior Shareholder Representative • Duke Energy,Charlotte, NC 02/2019 -Present
Directed and managed the training program for new employees, providing written and verbal instruction on company systems and processes, while overseeing and evaluating their ability to learn and apply new skills.
Engaged with hundreds of shareholders through effective verbal and written communication, successfully communicating the company's process and de-escalating shareholders by solving complex problems. Such as helping shareholder’s with the conversion from an older version of the investor’s website to a new website with a new login process.
Consistently exceeded project goals by anticipating and addressing stakeholder and shareholder needs, resulting in a 95% efficiency rate.
Collaborated with the IT department to address shareholder complaints about the company website. Generated reports and worked with web developers to implement practical solutions for the benefit of shareholders.
Collaborated with IT team to test new features of company's software, creating bug logs and reports and offering technical feedback for software interface.
Bilingual business and industries Representative • Duke Energy, Charlotte, NC 02/2016/02/2019
Analyzed customer inquiries to solve issues, Field customer calls, answering questions, navigating multiple systems, analyzing customer data, and making.
decisions related to service, while maintaining customer privacy.Processing customer calls for service requests and providing data related to inquiries in a timely manner, Received awards for call quality, and timely call responses,
Education
Education
Google Data Analytics Certificate • Merit America, Virtual 02/2023 -04/2023
Complete hands-on labs to cultivate skills in the collection, transformation, organization, and visualization of data in order to draw conclusions, make predictions, and drive informed decision-making as encountered in real-world scenarios.
Collaborate with training cohort to gain proficiency in team-based project management, task prioritization, problem-solving, and frequent use of Google Workspace tools.
Completion verification for 5 of 8 courses in the certificate: Foundations: Data, Data, Everywhere, Ask Questions to Make Data-Driven Decisions, Prepare Data for Exploration, Process Data from Dirty to Clean, Analyze Data to Answer Questions.
R Programming • Johns Hopkins University, Virtual | Certificate | 10/2022- 12-2022
Collaborated with training cohort to gain proficiency in team-based project management, task prioritization, problem-solving, and frequent use of Google Workspace tools.
Course Completed:Prepara Data For Exploration, Ask Questions to Make Data-Driven Decisions &Foundations:Data, Data, Everywhere, Coursera - Issued February 2023, R Programming
Page updated
Google Sites
Report abuse