Refund Policy
Thank you for choosing Oriana Tech Solutions. We strive to provide high-quality services to our customers. However, if you are not entirely satisfied with your purchase, we're here to help.
1. Subscription Refunds:
1.1 Subscription Cancellation: You may cancel your subscription at any time by contacting us or following the instructions provided on our website.
1.2 Refund Eligibility: Refunds for subscription fees are available under the following circumstances:
If you request a refund within 2 days of the initial subscription purchase.
If there has been a technical issue or service outage that significantly affects your ability to use our services.
1.3 Refund Process: To request a refund, please contact our customer support team with your subscription details and reason for the refund request. Refunds will be issued to the original payment method used for the subscription purchase.
2. Customization Services Refunds:
2.1 Service Cancellation: You may cancel your customization service request at any time before work has commenced by contacting us.
2.2 Refund Eligibility: Refunds for customization services are subject to the following conditions:
If you request a refund before work has commenced on your customization project.
If there has been a failure to deliver the customization services as agreed upon due to reasons attributable to Oriana Tech Solutions.
2.3 Refund Process: To request a refund for customization services, please contact our customer support team with your order details and reason for the refund request. Refunds will be processed within [number of days] days of approval and issued to the original payment method.
3. Website Design Refunds:
3.1 Service Cancellation: You may cancel your website design service request at any time before work has commenced by contacting us.
3.2 Refund Eligibility: Refunds for website design services are subject to the following conditions:
If you request a refund before work has commenced on your website design project.
If there has been a failure to deliver the website design services as agreed upon due to reasons attributable to Oriana Tech Solutions.
3.3 Refund Process: To request a refund for website design services, please contact our customer support team with your order details and reason for the refund request. Refunds will be processed within [number of days] days of approval and issued to the original payment method.
4. Contact Us:
If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at connect@orianatechsolutions.com.