Privacy policy

Operation Independence respects your privacy. This policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, or request services. 

If you disagree with this policy, do not use our website or submit information through it.

What This Policy Covers

This policy covers personal information we collect through:

• our website and contact forms

• phone calls, emails, and text messages

• in-home consultations and service requests

This policy does not cover third-party websites or services you may access through links or tools outside our control.

You may provide personal information when you:

• Call us or request an estimate

• Submit a contact form

• Schedule an assessment

• communicate with our team by phone, email, or text

This information may include your name, phone number, email address, service address, and project details. 

It may also include information you choose to share about accessibility needs or home conditions so we can plan the work you request.

When you use our website, specific data may be collected automatically by your browser or device, such as:

• IP address

• browser type and settings

• device type and operating system

• pages viewed and time spent on pages

• referring and exit pages

• general location based on IP address

We use this information to keep the website working, improve performance, and understand how visitors use the site.

Our website may use cookies or similar tools that help pages load, remember basic preferences, and measure website traffic. 

You can control cookies through your browser settings. If you turn off cookies, some parts of the site may not work as intended.

We use personal information to:

• Respond to your requests and questions

• schedule and perform assessments and services

• prepare estimates and project plans

• communicate about appointments, updates, and project timing

• improve our website and customer experience

• maintain safety, prevent fraud, and protect our business

• comply with legal requirements

We do not sell your personal information.

We share information only when needed to operate our business and deliver services. Examples include:

• service partners and subcontractors working on your project

• vendors that help us operate the website, communications, scheduling, or billing

• professional advisors such as accountants, insurance providers, or legal counsel

• government agencies or regulators when required by law

When we share information with service providers, we limit it to what they need to do their job.

Accessibility projects sometimes involve personal details. You control what you share. 

We use what you provide only to plan and complete your requested work. 

If you prefer not to share specific information through online forms, you can call us instead.

You can:

• Ask what personal information we have about you

• Request corrections if something is inaccurate

• ask us to delete certain information, when legally allowed

• opt out of non-essential communications at any time

To make a request, contact us using the details in the "Contact Us" section below.

If you call or text us, we may use your number to respond, confirm appointments, and provide updates. 

Message and data rates may apply depending on your carrier. 

You can ask us to stop texting at any time by replying "STOP" or by contacting us.

We may keep records of communications for scheduling, quality, training, and dispute resolution.

If you email us, we use your email address to respond and provide information about your request. 

If we ever send non-essential messages, you can opt out at any time by following the instructions in the message or contacting us.

We keep personal information only as long as needed for business, legal, and safety reasons. 

This may include maintaining records for taxes, warranties, project history, or dispute resolution. 

When we no longer need information, we dispose of it reasonably.

We use reasonable safeguards to protect personal information—no method of storage or transmission guarantees complete security. 

If you believe your data is at risk, contact us right away.

Our website and services target adults. We do not knowingly collect personal information from children under 13. 

If a parent or guardian believes a child submitted personal information to us, they should contact us so we can delete it.

Some browsers offer "Do Not Track" settings. Our website may not respond to these signals because there is no consistent industry standard for interpreting them.

We may update this policy from time to time. We will post the revised version on this page with a new effective date. 

Your continued use of the website after changes means you accept the revised policy.