Effective Date: 9 August 2026
Version: 1.1
Welcome to oolshik.
oolshik is a voice-first hyperlocal help platform that connects people who need nearby assistance with people who may be available to help. oolshik supports both individual tasks and group tasks involving multiple helpers.
oolshik is operated by Shivanjali Dalvi as an individual developer.
This Privacy Policy explains what information oolshik collects, how it is used, when it may be visible to other users, how it is protected, and the choices available to you.
When the app presents this Privacy Notice, you must review and acknowledge it before continuing. Permissions such as location, microphone, camera, and notifications are requested separately when required. You may control these permissions through your device settings, although disabling them may prevent the related feature from working.
We collect only the information required to provide, secure, and improve the oolshik service.
When you register or use oolshik, we may collect:
Mobile number
OTP verification details
Display name
Preferred language
User role, such as requester or helper
Basic profile details
Ratings and trust-related information
This information is used to create and manage your account, verify your identity, and enable core app functionality.
When you create, view, accept, join, manage, or complete a help request, we may collect:
Task title and description
Voice or audio recording connected with the task
Whether the task is an individual or group task
Request location and selected task radius
Task schedule, duration, and required number of helpers
Group positions and the amount assigned to each position
Requester and helper roles
Participation status
Task proposals and acceptance or rejection decisions
Join, withdrawal, removal, and replacement activity
Payment allocations and payment-increase requests
Completion requests and confirmations
Cancellation, completion, and expiry information
Ratings, feedback, reports, and task history
Dates and times associated with these activities
This information is used to operate the task, coordinate participants, maintain an accurate task record, resolve disputes, and protect users from misuse.
For group tasks, relevant participants may see information such as a participant’s display name, assigned position, participation status, and agreed amount.
oolshik may collect precise or approximate location when you actively use a location-based feature.
This may include:
Latitude and longitude associated with a help request
Your location when discovering nearby tasks
Your location when joining a group task
Approximate distance between a user and a task
Location used for zone, eligibility, coordination, safety, or duplicate-participation checks
oolshik does not collect continuous or background location in the current version. Location is accessed only while you are using the app or initiating a feature that requires location, subject to the permission granted on your device.
oolshik allows users to record voice messages for creating help requests.
When you use this feature, we may collect:
Voice or audio recordings submitted by you
Audio file metadata, such as file size, duration, format, and upload time
Transcribed or text information, if speech-to-text processing is enabled
Voice and audio data is used to help nearby users understand the request and respond appropriately.
We may collect:
Ratings submitted after task completion
User feedback
Abuse reports
Complaint or safety reports
Moderation-related information
This information helps us maintain trust, safety, accountability, and abuse prevention on the platform.
We may collect technical information required to operate, secure, and troubleshoot the service, including:
Device type and operating system version
App version
Push notification token
IP address
Crash, diagnostic, security, and access logs
Payment-flow technical information
A pseudonymous app-install identifier used for group-task security
For group-task duplicate-participation checks, the app generates a random identifier for that installation. It is not a hardware identifier, advertising identifier, phone number, push token, or proof of a unique physical person.
The identifier may remain on the same installation after sign-out or account switching. It may change if the app is reinstalled, app data is cleared, or local storage is lost.
The identifier is sent only through authenticated requests over encrypted connections. The backend converts it into a protected cryptographic digest. The raw identifier is not intended to be stored in backend records, logs, audit information, or shown to users or administrators.
The protected digest may be used to prevent multiple accounts on the same app installation from joining the same group task and to support fraud or safety review. It is not used as an authentication credential.
If you use oolshik’s payment-related features, we may collect:
UPI ID
Name or label displayed to the payer
Payment-profile status
Task and participant connected with the payment
Agreed or requested amount and currency
Payment-request status and timestamps
UPI or merchant QR information scanned through the app
Payee name, UPI address, merchant information, transaction reference, note, or amount contained in the QR code
Technical and security information connected with the payment request
oolshik does not collect your UPI PIN, bank password, card PIN, or online-banking password.
Payment is initiated and completed through the user’s selected UPI or payment application. oolshik does not hold user funds, operate an escrow account, or guarantee that a payment will be completed.
When you acknowledge a Privacy Notice in the app, the app stores the notice version, selected language, acknowledgment time, and associated user identifier on your device.
This allows the app to determine whether you have already reviewed the current notice. The current mobile implementation does not send this acknowledgment record to the oolshik server.
If a material change is made to this Privacy Policy, the app may ask you to review and acknowledge the updated version.
We use collected information for the following purposes.
We use information to:
Create, verify, and manage your oolshik account
Authenticate users through mobile number, OTP, or another supported sign-in method
Create and display individual and group help requests
Show eligible nearby tasks
Match requesters and helpers using location and task radius
Manage group positions, proposals, participation, withdrawals, removals, and replacements
Record agreed payment allocations and payment-increase requests
Coordinate task start, completion confirmations, cancellation, and closure
Enable direct payments through external UPI applications
Send task-related notifications
Enable ratings, feedback, reports, and trust indicators
Provide relevant task participants with the information needed for coordination
We may use information to:
Detect spam, fraud, misuse, unsafe activity, or policy violations
Prevent the same app installation from participating through multiple accounts in the same group task
Verify location or zone eligibility
Investigate reports, complaints, payment disputes, or safety incidents
Detect unusual participation, replacement, payment, completion, or rating patterns
Apply account, task, and participation limits
Maintain security, financial, task, and audit records
Protect users and the integrity of the platform
Automated risk signals may assist a safety or administrative review. They do not independently prove that a person has committed fraud.
We may use information to:
Improve app performance and reliability
Troubleshoot bugs and technical issues
Improve user experience
Understand feature usage
Improve language and accessibility support
We do not use your personal information or voice and audio data for advertising or sale purposes.
We may use information to:
Comply with applicable Indian laws and regulations
Respond to lawful requests from authorities
Enforce our terms, policies, and safety rules
Protect the rights, safety, and security of users or the platform
Location data is important for oolshik because the app is designed for hyperlocal help matching.
We use location data to:
Display help requests near you
Match requesters with eligible nearby helpers
Calculate approximate distance
Show tasks within the selected radius
Check whether a helper is eligible to join a group task
Support coordination and task-related safety checks
Investigate reported misuse or suspicious participation where necessary
oolshik does not use location for continuous tracking or advertising.
In the current version, oolshik does not request or collect background location.
Location is used only when:
The app is open
You create a help request
You search for nearby help requests
You use a location-based app feature
You can disable location permission at any time from your device settings.
However, if location permission is disabled, important oolshik features may not work properly, including nearby request discovery and location-based matching.
oolshik is designed as a voice-first platform to help users who may prefer speaking instead of typing.
When you use voice-based features, we may collect:
Voice recordings submitted for help requests
Audio files uploaded through the app
Audio metadata such as duration, format, size, and upload time
Transcribed text, if transcription is enabled
Voice and audio data may be used to:
Create voice-based help requests
Allow nearby helpers to understand the request
Support request review and safety handling where required
Improve app functionality and user experience
Troubleshoot audio upload or playback issues
Voice recordings and associated metadata may be retained for as long as reasonably necessary to provide the task, maintain task history, investigate reports, resolve disputes, prevent fraud, meet security requirements, or comply with applicable law.
Transcribed text, task details, ratings, reports, and related history may be retained while your account is active and for an appropriate period afterward where required for safety, fraud prevention, dispute resolution, legal compliance, or audit purposes.
You may request deletion of your account or eligible personal information using the contact details in Section 10. Some information may be retained where deletion is restricted or continued retention is reasonably required for legal, safety, security, fraud-prevention, dispute-resolution, or audit purposes.
Users should avoid recording sensitive personal, financial, medical, or confidential information in voice requests.
Voice and audio recordings may be audible or visible to other users who are eligible to view the relevant help request.
We do not sell voice or audio recordings to advertisers or unrelated third parties.
We do not sell your personal information.
We share information only where required for app functionality, security, legal compliance, or service operation.
Information visible to other users depends on the task and the user’s role. It may include:
Task title and description
Voice or audio recording connected with the task
Approximate task location or map reference
Display name
Ratings and trust indicators
Task type, schedule, status, and progress
Group position and participation status
Agreed payment amount
Completion-confirmation status
Phone numbers are not publicly displayed.
For coordination, a requester may use an in-app contact-reveal feature to view the name and phone number of an active group helper. Other contact information may be shown only to relevant task participants where the app provides a specific coordination feature.
A helper’s role, participation status, assigned position, and agreed amount may be visible to the requester and relevant group participants.
Users should not copy, publish, misuse, or share another user’s information outside the purpose of completing the task.
We may use trusted service providers for:
Cloud hosting
Database storage
Audio file storage
Push notifications
OTP delivery
Monitoring and logging
Crash diagnostics
Security and infrastructure operations
These service providers are used only to operate, secure, and improve the oolshik service.
We may disclose information if required to:
Comply with applicable law or legal process
Respond to lawful requests from government or regulatory authorities
Investigate fraud, misuse, abuse, safety incidents, or policy violations
Protect the rights, safety, and security of users, the public, or the platform
If oolshik is involved in a merger, acquisition, restructuring, or transfer of assets, user information may be transferred as part of that transaction.
In such a case, we will take reasonable steps to ensure that user information continues to be handled in accordance with this Privacy Policy or a policy with equivalent protection.
6.5 Direct Payments and External Payment Applications
Payments are made directly between users through external UPI or payment applications.
When a user chooses to make a payment, oolshik may provide the external payment application with information needed to prepare the transaction, such as:
Payee UPI ID
Payee name
Amount
Currency
Task reference or payment note
The external payment application processes the transaction under its own terms and privacy policy.
oolshik does not:
Hold or receive the transferred money
Operate an escrow service
Collect a UPI PIN or bank password
Guarantee payment completion
Control how the external payment provider processes the transaction
Users should verify the payee name, UPI ID, and amount before authorising a payment.
We take reasonable technical and organizational measures to protect user information against unauthorized access, loss, misuse, alteration, or disclosure.
Our security measures may include:
Secure communication using HTTPS and TLS
OTP-based authentication
Controlled access to backend systems
Restricted access to production data
Secure storage of user data
Logging and monitoring
Rate limiting and abuse prevention controls
Security reviews and operational checks
Cryptographic protection of app-install identifiers before backend storage
No digital platform can guarantee absolute security. While we take reasonable steps to protect your information, users are also responsible for keeping their devices, mobile numbers, and app access secure.
If we become aware of a security incident affecting user information, we will take reasonable steps to investigate, contain, and respond to the incident in accordance with applicable legal requirements.
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, users may have the following rights regarding their personal information.
You may request access to your personal information or ask us to correct inaccurate or incomplete information.
Some profile information may be updated directly within the app where the feature is available.
You may request deletion of your account or eligible personal information through the app, where available, or by contacting us.
Account deletion may remove or deactivate profile and account information. Certain task, payment-request, safety, fraud-prevention, dispute, rating, and audit records may be retained where reasonably required for legal compliance, platform integrity, protection of other users, or resolution of an active matter.
Where information must be retained, access will be limited to the purposes for which retention is required.
You may withdraw app permissions, such as location, microphone, or notification permission, through your device settings.
However, withdrawing permissions may limit or disable certain app features.
In accordance with the Digital Personal Data Protection Act, 2023, you may nominate another individual to exercise your data protection rights on your behalf in the event of your death or incapacity.
To register a nomination, please contact us using the details in Section 10.
You may report misuse, unsafe activity, inappropriate content, or privacy concerns through the app or by contacting us.
To exercise your privacy rights or raise a privacy-related concern, please contact us using the details provided in Section 10.
We will respond to verified requests within 30 days, subject to identity verification and applicable legal requirements.
We may need to verify your identity before processing certain requests.
oolshik is not intended for use by children below the age required under applicable law to use digital services independently.
We do not knowingly collect personal information from children without appropriate consent.
If a parent or guardian believes that a child has provided personal information to oolshik without proper authorization, they may contact us. Upon verification, we will take reasonable steps to delete such information.
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us at:
App Name: oolshik
Operator: Shivanjali Dalvi, operating oolshik as an individual developer
Address: Pride World City, Pune - 412105
Email: shivanjalidalvi10@gmail.com
Phone: +91 9762279667
Please mention “Privacy Request - oolshik” in the subject line when contacting us by email.
We will respond to privacy-related requests within 30 days, subject to identity verification and applicable legal requirements.
We may update this Privacy Policy to reflect changes in oolshik’s features, data practices, security measures, legal requirements, or business operations.
Each updated policy will display a revised version number and effective date.
If an update materially changes how personal information is collected, used, stored, or shared, we may notify you through the app and require you to review and acknowledge the updated notice before continuing.
Your acknowledgment confirms that the updated notice was presented to you. Device permissions and any feature-specific choices remain separately controlled through the app or your device settings.