Privacy Policy for ONN Site
Last Updated: June 19, 2026
This Privacy Policy describes how your information is collected, used, and shared when you use the ONN Site mobile application (the "App") and any related services.
By downloading, accessing, or using the App, you agree to the collection and use of information in relation to this policy. If you do not agree with the terms of this Privacy Policy, please do not use the App.
1. Information We Collect
We collect information to provide better services to all our users. The types of information we collect include:
1.1 Personal Information
When you register an account, make a purchase, or interact with the App, we may ask you to provide certain personally identifiable information, including but not limited to:
Name
Email address
Phone number
Billing and shipping address
Business details (e.g., GSTIN, PAN for vendors/business users)
1.2 Payment Information
To process transactions, we use third-party payment processors (such as Razorpay). We do not store your full credit card numbers or UPI PINs on our servers. Payment details are provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.
1.3 Device and Usage Data
We automatically collect certain information when you access the App:
Device ID, IP address, device type, and operating system
App usage statistics, feature interaction, and crash logs
Advertising identifiers (if applicable)
1.4 Location Data
With your permission, we may collect and process information about your precise or approximate location to provide location-based services, such as accurate shipping fee calculation or displaying nearby vendors. You can enable or disable location services when you use our App at any time through your device settings.
2. How We Use Your Information
We use the collected information for various purposes, including:
To provide and maintain the App: Processing transactions, managing accounts, and facilitating orders.
To improve our services: Analyzing usage trends and diagnosing technical issues.
For communication: Sending transactional updates, invoices, promotional materials, and support messages.
For compliance and security: Preventing fraud, ensuring security, and complying with legal obligations (e.g., tax tracking).
3. Sharing Your Information
We do not sell your personal information. We may share your information in the following situations:
With Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us (e.g., Razorpay for payment processing, Firebase for authentication and push notifications).
With Other Users: If you are a vendor, certain business information (like shop name and contact details) may be visible to customers.
For Legal Reasons: We will disclose your information where required to do so by law or subpoena, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement.
4. Third-Party Services
The App uses third-party services that may collect information used to identify you. Links to privacy policies of third-party service providers used by the App:
5. Data Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
6. Account Deletion and Data Rights
You have the right to access, update, or delete the information we have on you.
You can manage your profile information directly within the App.
To request the complete deletion of your account and associated data, please contact our support team. Upon verification, we will delete your personal data within the legally mandated time frame.
7. Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:
Email: onnsite.in@gmail.com