LOTTE Corp. (“the Company” hereinafter) places prime importance on customers’ personal information and complies with the “Act on the Promotion of Information and Communication Network Utilization and information Protection." The Company’s Privacy Policy explains for what use and how the personal information provided is used, and what measures are taken to protect personal information. Any amendment to the Privacy Policy will be notified as an Announcement on the Company’s official website (or through personal notice). 

1. Collection of Personal Information 

The Company collects the following personal information in order to operate the Sinmungo (Corporate Ethics Counseling Office) (“the Service” hereinafter):

 Mandatory information

- Name of the reporter, mobile phone number, e-mail, all personal information included in the report content (the content and attachments of your report, such as the type of report, the company to be reported, the circumstances and details, etc.), and the password to view report results, Result reply method

Optional information

- Suspect’s name, department, position/title

The following information may be created and collected while you use the Service or the Company processes reports:

- Service usage records, access logs, cookies, and IP addresses

2. Use of Personal Information 

The Company uses the personal information collected for the following purposes: 

Providing the Service you request, verifying your identity, preventing malicious members’ unlawful use of and unauthorized access to the Service, complaint handling, and delivering notices

3. Method of Collecting Personal Information 

The Company collects the personal information you provide and the information automatically created by your computer, such as cookies and IP address data.

4. Period for Retention and Use of Personal Information 

In principle, the Company destroys personal information of users without delay when the purpose of its collection and use is achieved. However, if required by relevant laws and regulations, the Company will retain the information for a certain period as designated by those laws and regulations as follows:

Information to be retained: Personal information and complaint details provided when the complaint is reported

Information to be retained: Personal information and complaint detail provided when the complaint is reported

Governing law: Act on Consumer Protection in the Electronic Commerce Transactions (Records on consumer complaints or dispute mediation)

Period: 3 years