Effective Date: August 20, 2026
One Drop ("One Drop", "we", "us", or "our") operates the One Drop mobile application (the "App"), which provides carpooling, daily commute, transportation, and mass-transit related services.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the One Drop App and related services.
By using One Drop, you agree to the practices described in this Privacy Policy.
Depending on how you use the App, we may collect the following information:
When you create an account or use our services, we may collect:
Name
Phone number
Email address
Profile information
Account credentials
Profile picture, if provided
Gender, where required for transportation matching or service operations
Emergency/contact information, if provided
To provide transportation and carpool services, we may collect location information, including:
Current location
Pickup location
Drop-off location
Route information
Location information during an active ride
Location information may be used to provide route matching, navigation, ride tracking, and transportation-related services.
If the App requests background location access, we will use it only when necessary for features such as active ride tracking and transportation operations.
You can control location permissions through your device settings.
We may collect:
Booking information
Selected routes
Pickup and drop-off locations
Ride schedules
Driver and passenger information
Vehicle information
Ride history
Attendance information
Cancellation information
Service preferences
If payment functionality is available in the App, we may collect information necessary to process payments.
Payment card or financial information may be processed by third-party payment providers. We do not intend to store complete payment card details on our own servers unless specifically required and securely implemented.
We may automatically collect certain technical information, including:
Device type
Operating system
App version
Unique device identifiers
IP address
Mobile network information
Crash information
Log information
General usage information
If you contact us, we may collect information contained in:
Customer support requests
Emails
WhatsApp communications
Feedback
Complaints
Other communications with One Drop
We may use collected information to:
Create and manage your account
Provide transportation and carpool services
Match passengers with suitable routes
Process and manage bookings
Provide pickup and drop-off services
Provide live ride tracking where supported
Communicate with passengers and drivers
Send booking and service notifications
Provide customer support
Process payments where applicable
Improve our services
Improve route planning and transportation operations
Detect and prevent fraud, misuse, and unauthorized activity
Maintain the security of the App
Diagnose technical problems
Analyze service performance
Comply with applicable legal requirements
Location information is an important part of transportation services provided by One Drop.
We may use location information to:
Identify suitable routes
Determine pickup and drop-off locations
Track active rides
Provide estimated journey information
Improve transportation operations
Help customers and drivers locate each other
Improve safety and customer support
We only request location permissions that are necessary for the relevant App functionality.
If you do not grant location permission, certain transportation features may not function properly.
We do not sell your personal information.
We may share information when necessary to provide our services, including with:
Information necessary to complete a ride may be shared with the relevant driver or transportation partner, such as:
Passenger name
Pickup location
Drop-off location
Ride timing
Relevant booking information
We may use third-party service providers for:
Cloud hosting
Analytics
Crash reporting
Notifications
Payment processing
Customer support
Authentication
Maps and location services
These providers may process information on our behalf and are expected to handle information according to applicable contractual and legal requirements.
We may disclose information if reasonably necessary to:
Comply with applicable law
Respond to lawful requests
Protect our rights
Prevent fraud or abuse
Protect the safety of users or others
Investigate security incidents
One Drop may use third-party services to operate and improve the App.
These services may include analytics, authentication, cloud infrastructure, mapping, payment processing, crash reporting, and push notification services.
Third-party services may collect information according to their own privacy policies.
Where applicable, users should review the privacy policies of those third-party providers.
We take reasonable technical and organizational measures to protect your information against:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain your account
Complete transactions
Maintain business and operational records
Resolve disputes
Prevent fraud
Comply with legal obligations
When information is no longer required, we may delete or anonymize it in accordance with our data retention practices and applicable law.
You may request deletion of your One Drop account and associated personal information.
To request account deletion, contact us using the contact information provided below.
When we receive a valid deletion request, we will process the request in accordance with applicable legal and regulatory requirements.
Certain information may need to be retained where required by law, for legitimate business purposes, fraud prevention, dispute resolution, or security purposes.
One Drop is not intended for children who are below the minimum age required to use the service under applicable law.
We do not knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.
One Drop may send push notifications relating to:
Ride bookings
Route updates
Pickup information
Service announcements
Account activity
Customer support
Important operational updates
You can manage notification permissions through your device settings.
The One Drop website or related online services may use cookies and similar technologies to:
Maintain website functionality
Understand website usage
Improve user experience
Analyze traffic
Improve our services
You can manage cookies through your browser settings.
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
Access your information
Request correction of inaccurate information
Request deletion of certain information
Request information about how your data is used
Withdraw certain permissions
Object to certain processing
Request restriction of certain processing
To exercise applicable rights, contact us using the information below.
We may update this Privacy Policy from time to time.
When we make changes, we will update the "Effective Date" at the top of this policy.
We encourage users to review this Privacy Policy periodically.
Continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy where permitted by law.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
Company: OneDrop
Service: One Drop / CarPool Pakistan
Location: Karachi, Pakistan
Email: info@onedrop.com.pk
Phone / WhatsApp: +92 321 1104000
Website: onedrop.com.pk
The information disclosed in this Privacy Policy should correspond with the information you declare in the Google Play Console Data Safety section.
Before publishing the App, ensure that your Data Safety declarations accurately reflect the actual SDKs, APIs, permissions, analytics tools, payment providers, location features, advertising services, and other technologies implemented in One Drop.
If your App uses background location, financial information, advertising IDs, or third-party analytics, make sure these are accurately disclosed in Google Play Console.