Effective Date: June 3, 2026
This Privacy Policy explains how the IT Service Desk Application ("Application") collects, uses, stores, and protects information related to employees, administrators, and support engineers who use the Application for internal IT support services.
The Application is intended solely for authorized employees and personnel of Grupo Bimbo and is used to submit, manage, assign, track, and resolve IT service requests and support tickets.
The Application may collect and process the following information:
Employee name
Employee ID
Department
Email address
Contact number
Office location
User account credentials
Ticket title and description
Issue details submitted by employees
Attachments uploaded to support tickets
Ticket status and resolution history
Communication and comments related to tickets
Name and employee identifier
Role and access permissions
Ticket assignment records
Actions performed within the Application
Login timestamps
IP addresses
Device and browser information
Application usage logs
Audit trail records
Information collected through the Application is used to:
Create and manage IT support tickets
Assign tickets to support engineers
Monitor ticket progress and resolution
Communicate updates regarding support requests
Maintain service quality and operational efficiency
Generate reports and analytics
Ensure system security and compliance
Maintain audit logs for internal governance
Access to information is restricted based on user roles:
Employees can access and manage their own submitted tickets and related communications.
Administrators can view, assign, update, and manage tickets necessary for service desk operations.
Support engineers can access tickets assigned to them or authorized for their support responsibilities.
Authorized personnel may access reports, logs, and ticket information for operational, compliance, or audit purposes.
Grupo Bimbo implements reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction, including:
User authentication and authorization controls
Role-based access management
Encryption of data in transit where applicable
Audit logging and monitoring
Regular security reviews and maintenance
Ticket records, user information, and audit logs may be retained for as long as necessary to:
Provide support services
Meet business requirements
Comply with legal, regulatory, or audit obligations
Maintain historical service records
Data retention periods may be determined according to Grupo Bimbo's internal policies.
Employees should avoid submitting highly sensitive personal information unless necessary for resolving an IT issue. Information contained in support tickets may be accessible to authorized administrators and support personnel involved in resolving the request.
The Application may record user activities, including:
Login and logout events
Ticket creation and updates
Ticket assignments
Administrative actions
System access activities
Such records are maintained for security, operational, and compliance purposes.
If the Application integrates with third-party systems such as email services, authentication providers, monitoring tools, or cloud infrastructure providers, information may be processed by those services in accordance with applicable agreements and security requirements.
Users are responsible for:
Protecting their login credentials
Providing accurate information in support requests
Using the Application in accordance with Company policies
Reporting any suspected unauthorized access or security concerns
Grupo Bimbo reserves the right to update or modify this Privacy Policy at any time. Updated versions will be communicated through appropriate internal channels and posted within the Application where applicable.
For questions regarding this Privacy Policy or the handling of information within the IT Service Desk Application, please contact:
IT Service Desk Team
Email: bimboindiaapp@gmail.com
Company: Grupo Bimbo
By using the IT Service Desk Application, users acknowledge and agree to the collection, use, and processing of information as described in this Privacy Policy.