Effective Date: March 10, 2026
Last Updated: March 10, 2026
Introduction
This Privacy Policy describes how GRUPO BIMBO INDIA ("we," "us," or "our") collects, uses, and discloses information about users of the mobile application "On Time Arrival" (the "App"). This policy applies to salespersons and other authorized personnel who use the App.
We are committed to protecting your privacy. By using the App, you consent to the data practices described in this policy.
Information We Collect
We collect information necessary to provide and improve our services, primarily for tracking field sales activities.
Location Information (Precise & Approximate): This is the core functionality of our App. To accurately record sales visits, verify arrivals, and manage routes, the App collects your device's location. We collect:
Background Location: Even when the App is not open on your screen, we collect location data via a foreground service. This service runs with a persistent notification to let you know the App is active. Your location is transmitted to our servers at regular intervals of approximately every 30 minutes.
Foreground Location: We also collect location data when the App is open and in use.
Account & Profile Information: When you log in, we collect your name, employee ID, company email address, and phone number, which are provided by your employer.
Usage Data: We collect information about your interactions with the App, such as check-ins at customer sites, routes taken, sales orders entered, timestamps of activities, and app usage logs.
Device Information: We may collect information about your mobile device, including the device model, operating system version, and unique device identifiers.
How We Use Your Information
We use the collected information for the following business purposes:
Core App Functionality: To track your location for route optimization, verify your arrival and departure times at customer locations, and manage field sales operations.
Performance Monitoring: To analyze sales activity, generate reports for management, and monitor employee performance and route adherence.
Communication: To provide important updates regarding your account, the App, or your sales territory.
Security and Support: To troubleshoot technical issues, ensure the security of our systems, and prevent fraud.
Location Permissions and Foreground Service
Our App's primary feature relies on location access.
Why a Foreground Service is Used: We use a foreground service with a persistent notification to collect location data every 30 minutes. This method ensures that location tracking is transparent and you are always aware that the App is actively using location services, even when the app is minimized.
Permission Requests: When you first use features that require location, you will be prompted to grant permission. We request both ACCESS_FINE_LOCATION (precise) and ACCESS_COARSE_LOCATION (approximate) permissions. On Android 10 and higher, we also request ACCESS_BACKGROUND_LOCATION permission to allow the foreground service to continue operating as designed.
Consequences of Denial: Granting location permissions is essential for the App to function correctly for its intended purpose. If you deny location access, or if you restrict it to approximate location only, core features like automatic visit verification and route tracking may not work properly.
Data Sharing and Disclosure
We take your privacy seriously. We do not sell or rent your personal information to third parties. We may share information in the following limited circumstances:
With Your Employer: The location data, activity logs, and other information collected are primarily shared with your employer (GRUPO BIMBO INDIA) for management, payroll, and operational purposes.
Service Providers: We may share data with trusted third-party vendors who assist us in operating our servers, providing mapping services (e.g., Google Maps), and analyzing data. These providers are contractually obligated to protect your data.
Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Data Security
We implement reasonable technical and organizational security measures to protect your information from unauthorized access, loss, or alteration. This includes using HTTPS encryption for data transmitted between the App and our servers. However, no method of transmission over the internet or method of electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as your account is active, as needed to provide you services, to fulfill the contractual obligations to your employer, or to comply with legal obligations. When your employment ends or your account is deactivated, your data will be retained according to company policy and applicable laws, after which it will be deleted or anonymized.
Your Rights and Choices
You have control over your information:
Location Settings: You can withdraw your consent for location tracking at any time by changing the permissions in your device's operating system settings. Please be aware that doing so will break core functionality of the App.
Access and Correction: You may request access to or correction of your personal data by contacting your employer's system administrator or our support team.
Account Deletion: To request deletion of your account and associated data, please contact your employer or us directly using the information below.
Children's Privacy
The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and may provide additional notification (such as an in-app notice). We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
GRUPO BIMBO INDIA
AIPL Business Club, 8th Floor
Wing-3, Sector – 62,
Gurugram, Haryana-122002
Email: samiyal.massy@grupobimbo.com