Product Paperless Warranty Process

Product Registration Verification (Paperless Warranty)

• Check Status: If a customer calls to check paperless warranty status, verify in the system.

• Reason for Rejection: If not completed, check the reason for rejection and inform the customer.

• How to Check: Enter the serial number in the top-right blank box and press 'Enter' under complaint management (Product Verification View)

• View Rejection Reason: Click the "view" icon to see the rejection reason.

• Customer Guidance for Re-submission: Share the reason for rejection (e.g., missing documents) and ask them to upload mandatory documents (Invoice, Warranty Card) via www.okaya.in.

• Product Registration Process: Guide the customer through these steps:

• • • Visit: www.okaya.in

    • Click "Okaya Care" tab.

    • Click "Product Warranty Registration" tab.

    • Enter registered mobile number and click "Next."

    • Fill in all required product and customer information and click "Submit." They will receive a text message.