Ok Google Not Working

The Google Assistant is usually activated by a voice prompt like OK Google or Hey Google, but sometimes it appears to be offline or won't execute certain commands.

Why the Google Assistant is not responding

There are several reasons why your Google Assistant might not respond to OK Google or Hey Google. The Google Assistant may not have been activated on a particular device, or the device may not be on the same Wi-Fi network as the Google Assistant, or there may be a problem with your voice profile.

Whatever the problem, one of these troubleshooting steps should get the Google Assistant listening again.

Tip: If the Google Assistant isn't responding while your Android device is locked, turn on Personal lock screen results and the virtual assistant will listen and respond to your instructions.

How to fix Google Assistant not responding

If the Google Assistant doesn't react to your OK Google or Hey Google directives, there are some common problems you can easily fix. Sometimes the problem can be resolved by adjusting the settings in the Google Home app or the Google app on your smartphone, while sometimes the problem lies with the Google smart home device.

• Make sure your Google smart home device is plugged in and turned on. This simple troubleshooting step is sometimes overlooked. If it is properly plugged in and turned on, continue to the next step.

• Check if there is an internet connection. Make sure that both the mobile device and the smart home device are connected to the Internet. If both are and the Google Assistant command still doesn't work, continue to the next step.

• Check that the device is on the same Wi-Fi network as the Google Assistant. The Google Assistant won't respond if your smart home device isn't on the same Wi-Fi network as your mobile device. Make sure you are both on the same Wi-Fi network and see if that resolves the issue.

• Make sure the microphone is turned on. If you're using a Google smart home device, such as a Google Home smart speaker, the Google Assistant won't respond if the microphone is turned off or muted. Check the microphone and see if this resolves the issue.

• Restart your Google smart home device. Rebooting a device often fixes a variety of problems. See if this solves the problem.

• Activate the Google Assistant on the device. If the Google Assistant isn't working with a particular Google smart home device, make sure the Google Assistant is enabled on that device through the Google Home app. If the device is not in the Assistant's Devices list, tap the Add a device button to add it to your list. Then say OK Google or Hey Google, and see if that resolves the issue.

Tip: Make sure that the two devices do not have the same name. Duplicate names can confuse the Google Assistant.

• Make sure OK Google is set. The Google Assistant may not be listening because you haven't set up a hot word, like OK Google or Hey Google. Set up your voicemail and see if that resolves the issue.

• Check the language of the Google Assistant. The Google Assistant may be listening to a different language than the one you're speaking. Make sure you are both on the same page and see if this resolves the issue.

• Check for an update to the Google app. On iOS or Android, go to the Google app page and check for Google app updates. Since the Google app has voice settings, there may be a conflict if you don't have the latest version. After updating the app, say OK Google or Hey Google and see if that resolves the issue.

• Make sure Voice Match is working. Teach the Google Assistant your voice again to see if this makes the digital assistant listen to your commands.

• See the Google Assistant help page. This online resource has many support options, including a community forum where you can post questions.

• Share your comments. If all else fails, the Google Home app has a Help & Feedback tab where you can submit a problem report.

Tip: If there's a problem getting the Google Assistant to play music, link the music service.

"OK Google" Not Working on Pixel, Galaxy S8/S7 and More

I bet you've used "OK Google" in your daily life to help you search all kinds of information, such as news and the weather, and to help you handle simple tasks, such as making a call, sending a message.

But have you ever had a situation like you've said "OK Google" a million times while the phone is not responding completely? Many users have found OK Google not working on S8, S7, Pixel 2 XL and more.  This frustrating glitch can easily drive us crazy for not being able to use the Google Assistant through voice command. So, how to fix the not-working "OK Google"? The easiest way is to restart your cell phone and try it again. If the "OK Google" detection still doesn't work after that, take a look at the following tricks we collected below. Give it a shot and fix "OK Google" voice search not working your Samsung, Pixel and more.

1. Make Sure Google Voice Search is Enabled

Why isn't ok google working? It is probably because Google Voice Search is off on your Samsung, Pixel or others. Even though you've turned on Google Voice Search before, check the Settings again in case it turns off by mistake.

Touch and hold the Home button.

Tap the grey icon on the top right corner.

Tap the three-dot "More" icon at the top right.

Choose Settings.

In the Devices sub-menu, tap your device.

Check if the Google Assistant and "OK Google" are turned on.

NOTE: If you are using a Pixel phone, you are not able to use OK Google without enabling the Google Assistant.

2. Check Microphone on Your Phone

If the "OK Google" still doesn't work after making sure both Google Voice Search and Google Assistant are enabled, check the microphone on your phone. Since "OK Google" is a voice recognition application, its normal use requires an operational microphone, through which your voice command can be received.

You can simply check your microphone status by the microphone icon located on the right side of the search bar. If you see the icon with an unbroken line, which means your microphone works normally. On the contrary, an icon with a broken line indicates there is something wrong with the microphone.

Or you can open the recorder on the phone and try recording. If you can record normally, the microphone is OK. If there is no sound, the microphone is broken. A microphone problem may be caused by either the hardware or software. Sometimes the earphone jack might be clogged up due to the dust, resulting in poor contact and poor auditory reception. Clear up the earphone jack carefully with a cotton bud or a clean needle, and then try recording again to check whether the microphone works normally. If it still doesn't work, turn to a repair shop or manufacturer to fix the microphone.

3. Check Your Language

Various languages are available for "OK Google", including English, French, German, Japanese, etc. You cannot use "OK Google" probably because the language you are using isn't enabled in Settings. Follow the steps below to check your language in the voice settings.

Open Settings.

Tap Voice > Languages.

In the list of languages, check if the languages you want to use are ticked. You can choose up to 5 languages in total.

Note: if you cannot find the language you want in the list, update the Google Search App to its latest version and then download that language package.

4. Retrain Voice Model

There is another situation that the voice model is ineffective so that "OK Google" is not working. Voice model refers to the setting that saves and recognizes your "OK Google" voice command. Try to restrain the voice model on your phone to fix the problem.

Launch "OK Google": long press the Home button and say "OK Google".

Tap the blue icon on the upper right corner.

Tap the three-dot "More" icon at the top right.

Choose Settings > Voice Match.

Tap "Teach your Assistant your voice again" and tap "RETRAIN" in the new dialog box. Remind you that after the retraining, the new voice model will be applied to all your devices that use the Google Assistant.

Speak and record "OK Google" by following the instructions.

After the new voice model is done, try "OK Google" again to see if it's fixed.

5. Update Google App

If the tricks above all fail, you can update the Google App to see whether it can help to get OK Google working again.

Head to Google Play Store.

Tap Update.

Upgrade to the latest version. If you see the word "Installed", which means you've already had the latest version.

6. Disable S Voice or Bixby If OK Google Not Working on Samsung

S Voice and Bixby are Samsung's own intelligent voice assistant. They are not compatible with Google Assistant. That's why "OK Google" doesn't work on some Samsung smartphones. If you want to use Google Assistant and "OK Google" on your Samsung cell phone, you need to disable the S Voice or Bixby on your phone.

Open Settings.

Tap Application Manager.

Choose "All".

Tap "S Voice" and tap "Disable".

Do the tricks above effectively help you solve the problem? If you find the article useful in fixing the not-working "OK Google", please feel free to share it. Or do you have any other useful solutions? Leave a comment below and let us know!

Google Assistant at your service

That's all. These are the best solutions to stop Hey Google not working on your Android smartphone. Whether it's a Pixel or Samsung Galaxy phone, these solutions will help you activate Google Assistant on any device in no time. Try these solutions and start using your Android phone hands-free and worry-free.

Do you use Google Assistant to listen to your favourite podcasts? Learn how to link the default podcast service in Google Assistant.