I am David, a Community, Customer Support, and Social Media Manager with over three years of experience in Web3 and digital communities.

Over the years, I have successfully managed community operations, customer support, and social media activities for multiple projects, helping teams build engaged communities, improve user experience, and maintain strong brand communication across different platforms.

I specialize in creating welcoming and organized environments where users feel connected to a project's mission and vision while ensuring smooth communication, timely support, and efficient community operations.

Welcome to my portfolio. Here, you’ll find my experience across community management, customer support, social media management, content management, and operational coordination.

Each role reflects my strategic approach to community growth, support operations, audience engagement, content execution, and performance-driven communication that contributes to measurable growth and improved user satisfaction.

Areas of Expertise

1. Customer Support & User Operations

2. Community Management & Operations

3. Social Media Management

4. Content Strategy & Management

5. Content Writing

6. Campaign Planning & Execution

7. Community Engagement & Moderation

8. Support Coordination & Escalation Handling

Social Media Manager - IceCreamSwap

Managed Social Media accounts, created and posted content and engaged with comments and posts from partnered projects.
Coordinated campaigns, partnerships, integrations and expansion related tweets.
Evaluated community and social media performance weekly, providing reports and suggestions for growth.

Roles and Achievements

Social Media Analytics & Reporting

Conducted weekly analysis of social media perormance, optimizing content strategies for continuous growth
Monitored and improved community engagement metrics, leading to increased retention and activity
Highlighted Partner ecosystem updates to unlock funding opportunities, track recent developments and maximize campaigns reach.

Campaign, Integration & Partnership Coordination

Coordinated 20+ partnerships and integrations for IceCreamSwap, driving new user acquisition and boosting brand visibility.
Lead major campaigns that resulted in:

- 100% increase in unique active wallets

- 100% growth in IceCreamSwap user base.

- 30% rise in X(Twitter) followers

Introduced user generated content(UGC) rewards, leading to 30% increase in community driven discussions about IceCreamSwap.

Content Manager - IceCreamSwap

Plan and execute the content calendar to IceCreamSwap social presence for 2024 and 2025.
Collaborate with the graphics designer to ensure content and visuals align with the brand and resonate with the audience.
Optimize content for different formats and enhance performance across various platforms.

Roles and Achievements

Content & Design Strategy

Created educational content and visuals to showcase IceCreamSwap's unique features and benefits
Ensured brand consistency across all designs and content materials.
Optimized content for various formats, improving engagement across multiple platforms.

Content Calendar & Scheduling

Developed and executed a weekly content plan, ensuring timely scheduling and publishing.
Curated diverse content types to educate, engage and convert target audience to users.
Maintained a consistent brand voice across all content formats.

IcecreamSwap Weekly Content Calendar

Feedback

Community Manager - Muverse

Implement a redevelopment strategy for communities growth.
Analyzed community metrics and reported community engagement and feedback weekly.
Educate and guide users on how to use products and attend to their ticket if they have issues.

Muverse DC.docx

Muverse DC Community Re development & Operation Plan

Muverse Case Study.docx

Case Study: How Ethan & I revive Muverse Dead Discord Community

Weekly Report For Muverse Discord.

My Weekly Report For Muverse Discord Community

Muverse Team Feedback

Why work with me?

With over three years of experience across community management, customer support, and social media operations in the Web3 space, I bring a structured, user-focused, and results-driven approach to managing communities, social and support operations.

I have successfully managed projects like IceCreamSwap, Muverse, NFprompt and SpaceCatch, creating engaged content, executing campaigns and driving real engagement beyond vanity metrics. My expertise includes crafting compelling social media strategies, maintaining active and supportive communities and ensuring seamless communications between team and users.

I prioritize delivering value, staying updated on industry trends and adapting strategies to meet project goals. If you're looking for someone who can elevate your community, customer support and social media presence with proven strategies, I'm the right fit for your team.