Industry News
OnPoint Drives Focus on CX with New Appointments
Louisville, KY, OnPoint Warranty Solutions, LLC- OnPoint, a leading provider of warranty services, including underwriting, service contract and extended warranty programs, home warranty, logistics and service management technology, has added a higher level of consumer focus with new staff appointments.
OnPoint Warranty was named a Bronze Winner in the Stevie Awards for Sales & Customer Service 2020!
On February 29, 2020, OnPoint Warranty Solutions was named a Bronze Winner for Best Customer Satisfaction Strategy in the 14th annual Stevie® Awards for Sales & Customer Service!
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
ONPOINT NAMED STEVE AWARDS FOR SALES AND CUSTOMER SERVICE FINALIST
OnPoint Warranty is named a finalist in the Stevie Awards for Sales & Customer Service 2020!
Stevie Awards
On January 15, 2020, OnPoint Warranty Solutions was named a Finalist in the Best Customer Satisfaction Strategy category in the 14th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
More than 2,600 nominations from organizations of all sizes, in virtually every industry, and in 48 nations, were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide, working in seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements.
HOW DOES PARTS DISTRIBUTION IMPACT CUSTOMER EXPERIENCE?
OnPoint’s team of product service veterans has 65+ years of experience in the manufacturing, insurance, warranty, service fulfillment and service administration technology verticals. The team is well positioned to help you deliver the best customer service experience possible in the industry.
A key area in any CX strategy is parts logistics. However it’s often an afterthought, even for manufacturers. Ensuring adequate supply of parts, especially parts commonly used for repairs is essential to improving the consumer’s experience with both a product and a brand.
As new technology emerges, customer demands are evolving at lightning speed, impacting logistical requirements for service and repair. Not having an adaptive and future-focused parts forecasting and fulfillment infrastructure can create severe strains on both ends of the service and repair process. Backordered parts or mounting storage and shipping costs limits speed to service, efficiency and profitability. Below, we’ll address the most important things to look out for related to parts logistics.