How can I submit a request for help?
You can request help from the Alpine School District Help Desk online and they will get back to you as soon as possible. Their hours are from 7:00-4:00.
How do I login?
Your login id is the first 5 letters of your last name and the first 3 of your first name and then 3 numbers i.e. smithjen000. The same login and password works for computer access, Canvas, Skyward and gmail. Your password was set in elementary school. If you are a new student wait 24 hours after you register and then you can set up a password in the library. If you want to change your password you can do that in the library also.
What is my gmail address? Why won't my email work?
The student gmail address is your login @alpinesd.org The main cause for email problems is that you are logged into your personal account not your school account or that your accounts aren't linked. This is also the most common problem when you can't get your other programs to work. If you are sure you are logged into the right account and entering the right password but your email still won't work come to the library and ask for Ms. Batchler or Mrs. Linville and we'll help!
What if my login doesn’t work or my account says it is locked?
If your login doesn't work try again. Often the problem is an incorrect login or password or you are typing it wrong. Sometimes a locked account occurs because you have tried to login to your ASD account on a different computer that has a VPN. Come talk to us and we can have the district reset it. If you receive a message that you need to return your chromebook to the school you just need to come to the library and exchange it for a different one. Your login can be changed at OCJH by the librarian, the office, the tech or instructional coach and many teachers.
What if I need help logging into Canvas or Skyward?
For Canvas or Skyward login problems ask one of the librarians. For specific questions about a Canvas course ask your teacher. For other problems and tips for using Canvas you can view a Canvas tutorial or set up a guardian Canvas observer account at the district website. Contact the district help desk for help with specific issues.
Where can I find more technology resources?
To help navigate the basics of online technology, some Alpine School District website resources can be found at the district website. You can request help from the ASD Help Desk. Your teacher can also help. Often they have multiple students with similar problems so they have already troubleshooted a solution. Call Ms. Batchler, the librarian, at 801-610-8138 ext 162 if you get frustrated. If she doesn’t know the answer she will find someone who does. We want every student to succeed!