Soul Land: New World FAQ

1) How can I contact customer service?

You can contact customer service through the following methods:

1. Open the settings menu in the game and click the customer service button to get in touch.

2. Open the settings menu in the game, go to the user center, and then select 'Contact Customer Service.'

3. Join the official Discord community at https://discord.com/invite/AEwFcZfzwm and contact customer service in the designated channel.

2) Can you introduce the basic information about the game?

1. Game Platforms: Available on Google Play Store, App Store, and Windows downloaders (can be downloaded from the official website).

2. Channels: Windows, Android, and iOS.

3. Cross-Platform Compatibility: Accounts are fully cross-platform.

4. Languages: Supports English, Thai, Indonesian, and Simplified Chinese (can be switched in the game login interface and settings).

5. Voiceover: Chinese, English, and Thai (can be individually switched in the game login interface and settings).

6. Size: The size may vary slightly depending on the device, but it won’t differ much. The base version can be played, while the high-definition version uses more resources.

   Android: After installation, total size—Base: 8.83GB; HD: 14.33GB.

   iOS: After installation, total size—Base: 9.11GB; HD: 14.68GB.

   Windows: After installation, total size—32.7GB.

7. Payment Methods: Supports Google and iOS payments. The official website also provides a web payment channel (extra 3% Blue Crystal for web recharges).

8. PC Extra Benefits: Download the PC version for a high-definition gaming experience and claim daily PC login rewards.

3) Where can I claim the pre-registration rewards?

1. The pre-registration rewards include: Blue Crystal *800, Silver Soul Coin *200000, Summon Voucher *10, Recruitment Crystal *10, and the Southeast Asia exclusive mount - Wealth Enthusiast Sanpao.

2. The pre-registration rewards will be sent to each player via in-game mail. Simply play the game until the mail feature is unlocked, and you can claim the rewards at level 15.

4) How to use the nickname redemption code obtained from the pre-registration event?

1. When creating a Soul Master name, click on the "Nickname Redemption" prompt on the left, and a redemption code input box will appear below the name input field.

2. Enter the redemption code and click the button on the right of the input box. The pre-reserved Soul Master name will then be displayed in the name input field above.

5) How to use a redemption code (gift code)?

1. Rewards from the pre-registration event and the newly purchased New World Welcome Gift can be viewed in the backpack of the pre-registration event page, where you can find the redemption code.

2. In the game, open the settings and go to the CDK redemption section, then enter the CDKey to redeem the rewards.

6) Where to download high-definition resources?

Go to Settings - Basic Settings - Resource Settings. 

Select HD resources, then return to the login screen to begin downloading the HD resources.