General Policy: It is our policy to accommodate you and your pet(s) with the best possible care while you are away or unable to care for them. It is important that you provide Oasis Pet Care Services with complete information for your pet's safety and well-being. We will only walk dogs from the same household at one time. While in our care, we will not walk other dogs from other households. We do not visit dog parks or any other off leash areas. Your pet deserves our complete undivided attention.
Pet Care Appointments: It is recommended that you reserve your regular visits a minimum of 72 hours in advance. If you have never used our service, a pre-visit meet and greet is required to establish your full requirements
Visit Times: We attempt to accommodate you and your pet's needs. We ask for at least 20 minutes of you time for all new clients meet and greet. If an emergency or unforeseen circumstances should occur, a time window may need to be adjusted to accommodate that situation.
Payment: Payment is expected immediately following completed service(s). We accept all forms of payment, including cash, EFT and all major credit cards. If you leave a payment for the sitter to collect, please label it clearly. In the event of an unforeseen visit or other costs (food, supplies, etc.), payment is expected within 5 days of the completion of services or a late charge of 5% of the amount due will be applied on a monthly basis until payment is made.
Emergencies: Oasis Pet Sitting Services requires client to have a responsible emergency contact to take care of animals in the event of an unforeseen circumstance such as illness and in the event of inclement weather or a natural disaster.
Your pet's health and well-being are our utmost concern and we will contact you as soon as possible to keep you informed of these events. Please be sure to have a disaster plan for your pets, whether they are under your care or ours.
Medications: Oasis Pet Sitting Services will attempt to administer all medications as directed but cannot be held responsible for complications that arise as a result. If there is a fear that an animal will react negatively to the administration of a medication (bite, scratch or claw the caregiver) the sitter reserves the right to not administer the medication. The sitter will inform you of these circumstances as soon as possible.
Pet Guardianship: In the unfortunate event that you become incapacitated while your pet(s) are in our care, please name a person who should be contacted to become their temporary guardian until care can be provided as arranged for in your legal documents. We urge you to address the care of your pet(s) when planning your estate. Be sure that the person named is aware of your appointing them as guardian.
Liability Policy:
Oasis Pet Sitting Services agrees to provide services in a reliable and trustworthy manner. In consideration of these services, the client expressly waives any and all claims against Oasis Pet Sitting Services, unless arising from wilful misconduct or gross negligence on the part of Oasis Pet Sitting Services. Oasis Pet Sitting Services reserves the right to refuse or cancel any services to any pet / owner. At no time will a pet be abandoned unless the immediate safety of the sitter is at risk.
Oasis Pet Sitting Services cannot be held responsible for animals that cause damage to furniture, carpet, flooring/woodwork, walls, etc.
Oasis Pet Sitting Services is not responsible for security of the premises or loss if other individuals have access to the home.
Oasis Pet Sitting Services cannot be responsible for animals that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to faulty doors, etc.
Oasis Pet Sitting Services cannot be responsible for any complications animals may suffer or action of animals while they are unattended.
The client understands that all animals must have a veterinarian and must be up to date on all required vaccinations. (Proof of vaccination may be required).
Oasis Pet Sitting Services does not accept aggressive animals. Client agrees to be responsible for all costs (including, but not limited to, medical care, attorney fees, etc.) if client's pet should bite, injure or scratch another person or animal.
Oasis Pet Sitting Services will not walk unruly or untrained dogs that choke themselves on their leash.
All dogs must be walked on a leash.
Keys & Security Alarms:
We do not drop off keys / access cards etc in post boxes or under pots etc. If keys have not transferred hands directly (from OPSS to clients or visa versa) Oasis Pet Sitting Services will not be held liable for losses or theft. Should there be a need to activate / disarm an alarm, the owner will need to provide the code to enable access.
Instructions:
All instructions must be made in writing or via email and signed by both Pet Owner and Oasis Pet Sitting Services.
Discrepancies:
Discrepancies or complains must be reported to the owner (Mark Savage) within 48 hours after the home owner’s return or given service.