Please read ALL the information below

Welcome to National! I’m so excited to have you join our family.

There’s a lot to learn in these first few weeks, but I wanted to take a minute to start with the heart of the matter — our company core values. You might hear them called the 4 “C’s” but all that means is we are talking about our culture, competency, character, and customer service. At NWS, these values guide everything we do: yes take responsibility for your job, be good at it, be quick, don’t hurry--- all of those things are significant. However, we do not view ourselves as merely employees, co-workers, and bosses (we don’t even have titles for things). We view ourselves as a family; we are a group of people who deeply care for one another, who work hard upholding the highest standards of honesty and integrity.

Striving to be a strong and healthy family has a tremendous influence on our culture. Every employee is expected to think and act like an owner. That means you are responsible for the way you act, serve, and take care of yourself and others. We did not hire you because you are a “strategic fit,” we hired you because we believe you are a person of character, you are competent, you are a good chemistry fit and because we believe you are going to help preserve and improve our culture.

We care about the well being of our people and I want you to know we care about you and your needs. I look forward to meeting you and I look forward to seeing you grow and develop into an outstanding employee that exhibits a high level of care, concern, and compassion for others. I hope that you will find your work to be rewarding, challenging, and meaningful, as we will do our best to help shape your professional growth and experience, too.

You should have been given your employee handbook. The training that follows is our best attempt to document who we are, and more importantly, why we do it. We believe this training will help you survive and thrive here at National.

Let’s hit the ground running! Welcome to the family!

-Charlie

The mission of National Wholesale Supply is to provide quality customer service through the way we serve our customers, employees, and communities by sharing our time, talents, and knowledge in Plumbing, HVAC, and PVF/Utilities.

Our business is our people. We work hard every day to make National Wholesale the world's best customer service experience.

Culture

• The people create the culture. We value our people and care about their needs. We listen, we care, and we serve.

Competency

• Delivering outstanding customer service, that together, delivers results. We invest in each other working as a team in order to empower servant leaders.

Character

• We work hard and uphold the highest standards of honesty, hard work, and integrity

Customer service

• We do what we say we’ll do. We practice open, clear, and honest communication with each other and our customers.

o Customer friendly atmosphere

o On time Deliveries and special services (services to include: cutting, hospitality (i.e. water, food, etc.) on time delivery service)

o Knowledgeable employees that help provide information on parts, supplies, and how to increase the customer’s bottom line

Please read the entire safety program. This employee Safety Program Manual has been prepared for your information and understanding of the NWS/NHW safety program policies, philosophies and practices. Please read this manual carefully, paying particular attention to the sections marked below. Upon completion of your review of this manual, sign the statement below, and return it to your supervisor by the due date. A copy of this acknowledgment appears at the back of the manual for your records.

To access the Safety Program click here

Watch the Safety Video: "Safety Orientation & Awareness: Industrial Environment" Video

User Name: nationalwholesale
Password: National2020

1. Watch and the "Self- Assessment" Video

2. Take the Self-Assessment

3. Email the results to your trainer once completed

After reading all the material on this page, go find your trainer (not before it's time) and inform him you are ready for the next part of the training.

*Note: you will be quizzed on the information provided on this page. Please be sure to read ALL the information!