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Our Values and Ethos
Our strategy sets out where we want to be and how we will get there together, with a shared purpose, vision, aims and objectives.
This strategy has been developed differently from those we have created over previous years; we have taken more time to engage our staff and patients to understand how they are feeling after what has been an incredibly difficult and, in some cases, life-changing few years.
More than 40 engagement meetings and workshops were held with managers and staff representatives from across the organisation, and additional sessions involving the Patient and Public Panel (PPP) were conducted to make sure the voices of staff and patients shaped the content of this strategy. This has resulted in a strategy that everyone at NWAS can be proud of.
Our Standards
Under ARP there are four categories, with category one being the most serious incidents. All categories have a performance standard based on the time it takes to respond to the incident. These performance standards can be seen below:
Category one is for calls about people with life-threatening injuries and illnesses. We aim to respond to these in an average time of 7 minutes and at least 9 out of 10 times within 15 minutes.
Category two is for emergency calls. We aim to respond to these in an average time of 18 minutes and at least 9 out of 10 times within 40 minutes.
Category three is for urgent calls. In some instances you may be treated by ambulance staff in your own home. We aim to respond to these within 120 minutes at least 9 out of 10 times.
Category four is for less urgent calls. In some instances you may be given advice or referred to another service such as a GP or pharmacist. We aim to respond to these at least 9 out of 10 times within 180 minutes.
Our clinical service
Our clinical team are here to give those who may not need urgent care by and ambulance crew, these are medical professionals and will have the same training as a paramedic, in some instances a doctor may respond in a car to extremely urgent calls, however it is mostly those who you speak to from NHS 111
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