Site Terms & Conditions. Applied to all bookings. By Booking via our website or with us directly (invoiced included), you are accepting all terms and conditions.
It is recommended that you take out holiday insurance to cover yourself in the event of illness or an event that prevents you from taking your holiday.
1. Definitions
1.1 When the following words are used in these Terms and Conditions, this is what they will mean:
“Terms”: these terms and conditions.
“Campsite”, “Nuvivum Camping” “We”, “Us”, “Our” "Accomodation": Nuvivum Camping, Nuhaus Ltd
“Booking”: a booking request submitted to us via any Website, message, email, phone, post or in person.
"Arrival Date": the date on which your booking commences and you are due to arrive at the site.
“Prices”: the cost of Our services as detailed.
2. Contract
2.1 These terms and our price list set out the entire agreement between you and Nuvivum Camping for the supply of our services to you. Only these terms shall apply to our contract with you.
2.2 Please check the details in these terms and your booking are complete and accurate before you submit your booking or confirm your booking with payment.
2.3 By submitting a booking or making a booking you are deemed to have accepted these Terms. This applies to all bookings made directly with us or through a third party.
2.4 We reserve the right to change these terms including terms related to any new policies at any time and any such changes will take effect immediately, they will be posted on our website, or otherwise brought to your attention. You are bound to this by booking.
2.5 In addition to these Terms, you must comply with the Rules below.
2.6 If you do not adhere to our terms and rules or fail to pay for your accommodation, you will be in breach of your contract and will be required to leave. Legal action will be taken for unpaid invoices or cancellations without payment.
2.7 A booking can not be made for more than 28 days. A person or persons may not stay onsite for longer than 28 consecutive days.
2.8 These terms and conditions may change at any time and any new conditions or amendments will apply to your booking.
2.9 By booking online, in person, by email or telephone you are agreeing to these terms and conditions, as an individual or company.
3. Making a Booking
3.1 You can book online, via email, or in person.
3.2 Bookings are not transferable to another party.
3.3 When making a booking you agree that you or at least one member of your party is twenty one (21) years or over, you have the authority of all persons in your party to book on their behalf, you accept these terms & conditions and you agree to be responsible for any loss or damage caused by any member of your party.
3.4 Advance bookings may at times be subject to minimum stay periods. These vary by season and please refer to us for further details.
3.5 The campsite is to be used for recreational camping and caravanning only.
3.6 You may be asked to provide photo ID and proof of a UK residential home address.
4. Rules
You, together with all members of your party, are required to comply with the following rules:
4.1 We reserve the right of admission. We only accept responsible guests that are considerate to fellow campers/guests and be respectful of the environment, the campsite, ourselves, neighbours and other campers.
4.2 All children must be closely supervised by a responsible adult at all times and remain the sole responsibility of that adult.
4.3 If you bring a dog, we will want to be made aware in advance and we reserve the right to refuse, Your dog remains your responsibility at all times, must be kept on a lead and under control and not left unattended either on the campsite or nearby. Dogs are limited to a maximum of 2 per party and one per adult and may incur an additional charge, they must be exercised away from the main camping areas. You are responsible for any mess, which should be cleared up and disposed of immediately. Dog mess should be double bagged if it is to be placed in the general waste. You will be asked to put your dog on a lead if it is seen roaming free around the camping area or nearby. You must comply with any laws relating to the breed of the dog. You will be asked to leave without refund if you have your dog off lead and/or are not complying with laws/rules in force at the time of your visit or if your dog causes a nuisance to other guests or dogs onsite. Dogs should not enter the stream or lake.
4.4 There must be no loud or disrupting noise after 22:00 before 08:00.
4.5 We accept motorhomes, campervans, tents, tent boxes, trailer tents, caravans, vans with drive away awnings. We do not accept bell tents with wood stoves. We may need to specify where on the site your unit is located depending on local ground conditions. If your unit doesn't fit these descriptions you must contact us prior to booking.
4.6 Leave your accommodation as you found it, ie: no litter or damage. Ensure any bbqs are raised from the grass so they do not burn the grass. You will be liable for any damages or excess cleaning caused to any of our property and will be charged. You will be notified via email of the charges and a breakdown and you will be back charged to this amount or a deduction from a deposit.
4.7 Music players/radios must be kept to a reasonable volume at all times and then switched off by 22:00. We ask where possible that people use headphones.
4.8 No fireworks, drones, Chinese lanterns, guns or weapons or unprescribed drugs.
4.9 Drunk, disorderly or abusive behaviour will not be tolerated towards us or other guests. We reserve the right to ask you to leave immediately, without refund, should this occur.
4.10 We cannot accept responsibility for your possessions or any personal injury of any kind sustained while on Our land, subject to Section 8 - Liability.
4.11 You will be allocated a pitch on arrival. If you pitch incorrectly you may be asked to move your tent/campervan/car
4.12 No open fires are allowed. BBQs are permitted if raised off the ground to protect the grass. BBQ coals should be allowed to cool and be placed in the metal bin, once empty and cold disposable BBQs should be placed in the relevant recycling bin. Campers own fire pits are not permitted. The fire pit provided at the site must not be moved from its place and will only be available at the site owners discretion. BBQs must not be used on any of the furniture. Consent for BBQ use may be withdrawn without notice during periods where there is an increased risk of wildfires
4.13 You are liable at all times for any fires, BBQs and other activities undertaken around the site. We do not allow open fire of any sort inside your tent/unit/awning due to the high risk of carbon monoxide poisoning.
4.14 Whilst on our land, you and any members of your party must not enter any buildings apart for the toilet/shower block, or climb over any dry stone walls, fences or barriers or to enter the lake or stream. You and your party will be liable for any damage caused.
4.15 Any accidents on our land must be reported as soon as practicable so we can log them.
4.16 Check in is not before 14:00, you may be liable to a fee of £10 if you arrive before this time or you may be asked to leave and come back at 14:00. You must vacate the site by 11:00 on your departure day promptly, unless a late check out has been granted by prior agreement, please ask the site management.
4.17 You must keep to the 5mph speed limit on the site for your own and others safety.
4.18 You must take large items of rubbish away with you i.e. broken, tents, cardboard boxes, airbeds, bbqs, chairs etc. Only general food waste and packaging is to be disposed of in our bins. You may be liable to a minimum £50 charge if we end up having to dispose of bulky items.
4.19 We do not offer any sort of storage facility for vehicles, caravans or tents. If you do leave your property on our site, we will make reasonable attempts to contact you and after 21 days, if no contact has been made, it will may be sold and we will take the value of storage costs from the sale. (Un-arranged day rate £25 per day)
4.20 You must leave a gap of 6m between all units. This is a legal requirement. You may be asked to move your tent/unit if pitched too close to another. 3m is acceptable for agreed groups booked together. We have provision for 25 units (tent, campervan).
4.21 No Day Guests unless by prior arrangement. A reasonable charge may be applied per person.
4.22 If you plan on arriving back on site after 22:00 in a vehicle, you must park your vehicle close to the entrance without blocking access as to not disturb other guests on site.
4.23 Each Pitch / unit may have a maximum of 5 people and two dogs. 1 car is included with each pitch booked, you may be asked to park your car away from the camping area once you have unloaded. Additional cars / people may be chargeable per night.
4.24 We reserve the right to back charge your payment method for any damages or disturbance to other guests on site. This will be a minimum of £50. Any damages should be discussed with us and we will come to an appropriate charge. Excess cleaning will also be billed at a minimum of £50 and then subsequently charged at £20 per hour there after or to the value of the damaged item, should you leave any accommodation in an unsatisfactory state. You will be notified by email on the one given when you booked. If you notify us at the time we will discuss with you whether the damage is payable.
4.25 You must not smoke/vape in the toilet / shower block
4.26 We reserve the right to suspend the use of charcoal bbqs (including disposable) and firepits without notice in cases of extreme hot/dry weather. Always plan an alternative to bbq in prolonged spells of hot weather, as it is highly likely that we will place a fire ban on site to protect our guests and the surrounding woodland/farmland.
4.27 No paddling pools, swimming pools, slides, hot tubs, water balloons are allowed on any part of the site.
4.28 Health and Safety is everyone's responsibility, if you see anything that could be considered a danger it is your responsibility to take action to reduce the risk to yourself and others and then bring the issue to our attention promptly.
4.29 In the event of poor/wet weather we will reduced vehicle movement on the camping field. You may be asked to park your or your party's vehicle(s) elsewhere.
4.30 Do not enter the water or mud surrounding the lake or stream. Please note that wild swimming/kayaking/boating/paddle boarding or any type of water sports are not permitted on the lake. No liability will be taken by Nuvivum Camping, Nuhaus Ltd, to those that do not heed this warning.
4.31 Guests are only permitted to possess, use, consume medication prescribed to them. Cannabis is not permitted on site.
5. Prices
5.1 The prices are based on a nightly rate per person unless otherwise stated. There is no VAT
5.2 Whilst we will make every effort to ensure that our prices remain unchanged, they may be amended at any time.
5.3 Prices do not include any additional services, features and facilities unless expressly stated. These are charged on a separate basis.
5.4 Promotions, deals or discounted offers are subject to availability and cannot be used in conjunction with any other offer or discount and may be withdrawn at any time. Retrospective refunds are not permitted against any offer or promotion advertised after such time a booking is made.
6. Payment
6.1 We prefer prepayment by bank transfer. Credit or debit card payments are not currently possible. Cash is accepted onsite or in advance in person. Pre-payment is advised to reserve your booking, as we cannot guarantee availability to 'walk in' customers. BACS transfer, cash in advance are accepted for invoiced bookings. Bank details will be on your invoice.
6.2 Non-payment does not release you from the agreed contract and you will still be subject for monies owed as per our cancellation policy 7. If you are present onsite and refuse to pay, entry will not be given and you will be asked to leave.
7. Cancellation, refunds and amendments to your booking
7.1 30 days or more before the booking date 100% refund (less fees - we are not refunded these if you cancel) or free rebooking, subject to availability. Re-bookings are not carried over in to the new season/year.
7.2 29 - 14 days prior to booking 50% refund or (camping only rebook for no charge (subject to availability)). (We can offer 8.0 at our discretion. See below). Within 14 days,- 7.2a will be attempted before a final decision is made) - (rebooking for camping may be offered if available, Re-bookings are not carried over into the new season/year.
7.3 You may cancel your booking at any time and your booking will be treated with 7.1 or 7.2 (a) of our booking policy.
7.4 The full balance of your booking must be paid in full before arrival or pitching (camping) or by the date on an invoice if a group booking. Or paid on arrival by agreement - cash or bank transfer accepted.
7.5 A booking can only be amended once i.e. a date change - provided good time is given.
7.6 No booking amendments will be accepted by Us within the 7 days prior to your Arrival Date. (We can offer 8.0 at our discretion. See below).
7.7 We do not accept poor weather/travel disruption as a reason for cancellation/rebooking, unless it is deemed by the relevant authority as unsafe and risk to public safety i.e. flooding, hurricanes and other extreme weather conditions in which case you will be contacted and offered an alternative date.
7.8 If you have a problem onsite, you must speak to us face to face to allow us chance to rectify the problem - we will not accept an email complaint or threat of poor review without first telling us onsite. All complaints must in the first instance be done face to face, to give us reasonable a time frame to rectify the problem and then put in writing. If the problem you have had cannot be rectified at your time of stay, within a reasonable time time-frame, you will be compensated a partial or full amount dependant on the issue. If a bad review is threatened just to gain compensation and followed through with, legal action may be taken.
7.9 Bookings are not transferrable to another party without prior approval. Please email us to advise if a different party is taking your place, with a name, address, email address, contact number and car registration. You must not advertise dates or accommodation for sale online or otherwise. If you are purchasing as a gift please input the recipient's details onto the booking. We do not sell gift vouchers. Please email us if you require assistance with this.
7.10 Nuvivum Camping is not liable for any road closures or delays. You are only liable for a refund should we fail to open our accommodation. There will be NO refunds for guests arriving late / or not arriving / leaving early due to but not limited to, poor weather, vehicle breakdowns, public transport, change of mind, acts of god and anything covered in the Events Outside Our Control.
7.11 We may cancel the contract for the accommodation at any time as a result of an Event Outside Our Control, We will either, at our sole discretion, provide an alternative date for the accommodation (this may exclude selected dates) or, if this is not possible, refund these paid amounts to you.
7.12 Other cancellations, amendments or refusal of admission or to book are at our discretion.
7.13 Cancellations take up our time as a business and may cost us in fees via our payment system hence why we have a cancellation policy in place that is deemed to be fair to both us as a business and you as the customer. By booking and then cancelling, it has prevented another potential customer from booking the dates you have booked. We always work hard to fill any cancellations to try and be fair to the customer. It is recommended you take out travel insurance as you would with any abroad holiday. Cancellations or date amendments within 48 hours of arrival are not providing us with reasonable notice and will not be refunded or moved - only in exceptional circumstances will be treated with 8.0. We recommend event insurance for group bookings. The cancellation policy applies to all bookings made - on the website, in person, via phone or via email. By booking by any means you are accepting our cancellation policy.
8. Liability
Please read this section as it is important that you understand what you are agreeing to.
8.1 Nothing in this section limits or attempts to limit our liability for death or personal injury caused by Our negligence or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude Our liability.
8.2 If we fail to comply with these Terms we are responsible for loss or damage you suffer that is a direct and foreseeable result of Our failure or Our negligence. We shall not be responsible for any losses that you suffer that are indirect or not foreseeable, including, but not limited to, loss of income or revenue, loss of business and loss of anticipated savings.
8.3 Where we are responsible for your loss of equipment or personal belongings, Our maximum liability shall be no more than to refund the amount paid by you for the holiday.
8.4 As Our site is located in a rural environment, we do not accept responsibility for any damage, injury or inconvenience caused by livestock, fowl, plants, trees, wildlife or weather. We advise you to have the relevant insurance.
8.5 Should any of the vehicles owned by your party get stuck and require assistance or towing, we shall not be held responsible for any damage caused to the vehicle(s). You should check that your insurance cover will allow secondary towing. There may be a charge for this service. We do not provide a towing service. Damage cause to the site that should have been reasonably forseen may be chargeable.
8.6 We do not accept responsibility for anything that adversely affects your holiday that is outside of Our control. We advise you to have suitable travel insurance.
8.7 These Terms are governed by the laws of England and Wales.
8.8 We are covered by up to date Public Liability Insurance.
9. Respect & Dignity
9.1 We are an inclusive organisation and we expect that people camping at the site will respect the dignity of others. We expect everyone to show respect to others no matter what their sexual orientation, gender identity, sex, race, religion or belief, nationality, body shape or type, disability, pregnancy or maternity, age, marriage or civil partnership.
10. GDPR
10.1 Your data is stored securely and is only used with regards to your booking. Your information will never be passed onto a 3rd party. If you receive an email from us and do not wish to be on our mailing list you can opt out at any time by sending us an email with Remove Details in the subject field. Payment details are not stored or seen by us and are only used for the purpose of you creating a booking.
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