This Privacy Policy explains how Nuto ("we", "us", "our") collects, uses, and shares information when you use the Nuto app and related services (the "Service"). By using Nuto, you agree to this Policy.
1. Who we are
Nuto is a clothing-swap community app. Questions: support@nuto.app
2. Information we collect
Account and profile
- Email, password (stored hashed), nickname, bio, city, avatar image
- Membership tier, membership period, expiry, swap credit, Green Coin balance, swap counts
Closet and swaps
- Listings (titles, descriptions, category, size, condition, photos)
- Save/boost state, remarks on listings
- Swap requests, status, shipping-proof images, related messages
Messages and Face Link
- Chat text, image messages, timestamps
- Face Link is processed on your device for camera preview; we charge coins for paid minutes and keep a purchase/ledger record of coin spend. We do not operate a public archive of Face Link video.
Device and permissions
- With your permission: photo library (listings, avatar, proof, chat images), camera and microphone (photos, Face Link), notifications (alerts), App Tracking Transparency (if you allow tracking)
- Device token for push notifications
- Approximate diagnostics (for example, registration errors) in debug builds
Purchases
- Apple transaction identifiers and product IDs needed to grant coins or membership. Apple processes payment. We do not receive your full card number.
3. How we use information
- Create and secure your account
- Show listings, Explore, Home, Loop Closet, and profiles
- Run swap credit, Boost, remarks, chat quotas, and Face Link coin charges
- Send push notifications you enable
- Improve the Service and prevent abuse
- Comply with law and Apple App Store rules
- If you allow tracking, measure how people discover Nuto and improve matching (as described in the ATT prompt)
4. Legal bases (EEA/UK where applicable)
We process data to perform our contract with you, for legitimate interests (safety, product improvement), with consent (optional tracking, certain device permissions), and to meet legal duties.
5. Sharing
We share information with:
- Hosting and database providers that store app data
- Apple for sign-in receipts and In-App Purchase
- Image and infrastructure vendors needed to deliver photos
- Authorities if required by law
We do not sell your personal information.
Other members can see profile details and listings you publish, remarks you post, and messages you send to them.
6. Retention
We keep account and listing data while your account is active. After deletion requests, we remove or anonymize personal data within a reasonable period unless we must keep records (purchases, abuse, legal claims). Chat and proof images tied to a swap may be kept as long as needed to operate settlement and safety.
7. Your choices
- Edit profile and listings in the app
- Control camera, microphone, photos, and notifications in iOS Settings
- Limit tracking in iOS Settings / ATT
- Cancel subscriptions in Apple ID settings
- Request access, correction, or deletion via support@nuto.app or in-app delete where available
8. Children
Nuto is not directed at children under 17 (or a higher age required in your country). We do not knowingly collect data from children.
9. International transfer
Data may be processed on servers outside your country (including the United States). We use providers that offer appropriate safeguards where required.
10. Security
We use industry-standard measures (encryption in transit, hashed passwords, access controls). No method is 100% secure.
11. Changes
We may update this Policy. The effective date above will change. Continued use means you accept the updated Policy.
12. Contact
support@nuto.app
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