The purpose of this SOP is to provide a detailed guide for the implementation and management of the Project and Portfolio Management System (PPMS) at the National University of Singapore (NUS). This document aims to ensure consistent and accurate usage logging, billing, and reporting processes. 

User Registration Requirements: Users must be registered on the PPMS system to book training sessions or equipment usage. This requirement ensures that all usage is tracked and billed correctly, but the manual registration process can be cumbersome. Hence the document covered several critical points: Current Onboarding Practices: Existing training methods and their effectiveness. Onboarding Challenges: Difficulties faced by new users during the onboarding process. Step by Step Procedures: Recommendations for improving training programs and onboarding processes.

System Access Issues: Difficulties users face in accessing the PPMS and ensuring compliance with access protocols.

Key step-by-step processes for PPMS Billing is detailed within. The document also covers certain challenges faced by PPMS admins such as - Manual Verification of Billing Charges: The process involves manually verifying billing charges and usage tables before sending them to the Business Intelligence (BI) team for confirmation. Quarterly Adjustments for Membership Fees: Membership fees are charged in advance, and quarterly adjustments are made based on actual usage.