Welcome to the Nurtr support page. We're here to help you with any issues you may face while using the app. Please go through the common issues below, and don’t hesitate to reach out if you need more assistance.
Download Nurtr from the App Store.
Sign up with your email address or use the available login options.
Follow the on-screen instructions to set up your profile.
Select your journey and start using the features available in the app.
Make sure your internet connection is active.
Check that you’re entering the correct email and password.
If you forgot your password, use the “Forgot Password” option to reset it.
Still stuck? Contact support below.
Tap “Forgot Password” on the login screen.
Check your inbox and spam folder for the reset email.
If the email doesn’t arrive within 5 minutes, contact us.
Make sure you have a stable internet connection.
Close and reopen the app.
Make sure you have the latest version of Nurtr installed.
Restart your device if the issue continues.
Make sure notifications are enabled for Nurtr.
Check that your medication schedule and reminder time are set correctly.
If reminders are not working, restart the app and check your device notification settings.
If the issue persists, contact support.
Make sure your device microphone permission is enabled for Nurtr.
Check that your device has enough storage space.
Close and reopen the app and try again.
If the issue continues, contact support.
Check your internet connection.
Try refreshing the screen or reopening the app.
Make sure you have the latest version of Nurtr installed.
If the issue persists, contact us.
If you would like to delete or deactivate your account, please send your account details to support@babyflix.net.
Feel free to contact us directly:
Email: support@babyflix.net
Phone: +1 (858) 922-6948 (9 AM – 5 PM EST, Mon–Fri)
Contact Us: https://babyflix.ai/contact
Nurtr is a product of BabyFlix Media Inc.
Thank you for using Nurtr — we're here to support you throughout your journey.