How nurses continue to provide life-saving and compassionate care despite difficult working conditions
Sarah Williamson assists a patient with their oxygen in the progressive care unit at Piedmont Athens Regional Hospital on Wednesday, Dec. 3, 2025. Piedmont Athens Regional is the largest hospital in Athens with over 400 beds. (Photo/ Sydney Shankman)
Medical supplies next to a hospital bed at Piedmont Athens Regional Hospital on Wednesday, Dec. 3, 2025. (Photo/Sydney Shankman)
It is no secret that nurses are on the front line of healthcare. Since the COVID-19 pandemic in 2020, American citizens have voiced their appreciation and support for nurses who work long hours in emergency rooms and health clinics. But for nurses across the country, recognition is not enough to keep them going.
In fact, the COVID-19 pandemic only exacerbated an issue nurses were already facing: burnout. A 2022 survey conducted by the American Nurses Association found that 56% of nurses felt they were beginning to burn out or were already burnt out. Additionally, another 33% stated feeling stressed and overworked.
Melissa Hessenthaler, a registered nurse and the residency coordinator at Piedmont Athens Regional, is no stranger to burnout, especially during the pandemic.
“I think there was a huge burnout across the board with nurses,” Hessenthaler said. “You were just really pushed to the max.”
Hessenthaler recalls how her mental sharpness, something necessary to provide proper care, was impacted negatively by long, strenuous shifts.
Long shifts are not exclusive to the pandemic. An average floor nurse shift lasts 13 hours. Known familiarly as a seven A to seven P, these shifts exceed the national shift length average by nearly five hours.
Burnout did not stop after the pandemic. Piedmont Athens Regional, along with Saint Mary’s Hospital, is responsible for serving a majority of Northeast Georgia. Rural counties like Jackson, Barrow and Madison have limited access to emergency and specialized healthcare. The two emergency rooms in Athens currently serve 16 other counties in the region.
As of 2023, there are over 150,000 registered nurses in Georgia. Of those 150,000, only 24.7% work in rural hospitals and clinics.
With such a large coverage area, Athens nurses are starting to feel the weight of the responsibilities their hospitals face, and with upcoming cuts to Medicare and Medicaid, they fear the worst.
Many uninsured patients will start turning towards emergency rooms for non-emergency medical care. Because Piedmont Athens Regional is a Medicare-participating hospital, it falls under the Emergency Medical Treatment and Labor Act, also known as EMTLA. This act requires emergency rooms to see and treat patients, regardless of their ability to pay. There is concern among nurses that this will increase patient volume when they are already stretched thin. While the increased workload troubles her, Hessenthaler expresses her sympathy for uninsured patients.
“It's really hard to see people having to make decisions on whether or not they go get treated,” she said.
To combat burnout, hospitals are encouraging their employees to seek out a healthy work-life balance alongside providing access to counseling and mental health services.
“It’s hard to just walk out the door and turn it off. You know, those patients that just really move you and touch your heart, I think, are really hard to leave behind.” Hessenthaler said.
On any given day, the Athens Wellness Clinic is a flurry of activity. Over the sounds of the phone ringing and keyboards clacking away, nurses and interns can be heard treating patients.
“Like I’ve always said, this is a football team,” Annabella Wilson, office coordinator of the Athens Wellness Clinic, said.
The Athens Wellness Clinic, formerly known as the Athens Nurses Clinic, is a nurse-led clinic that provides free healthcare to uninsured individuals in Northeast Georgia. They offer psychiatric care, dental services, hepatitis C testing, mammograms and prescriptions.
“I think we are the most comprehensive [free clinic],” Stephanie Witt, a registered nurse and executive director of the Athens Wellness Clinic, said.
Located above the Athens Resource Center for Hope, patients are greeted by office secretary, Sharon McArthur. McArthur explains to each new patient how they can qualify for care.
“If you don’t have any insurance and you meet our income guidelines, then you can become a patient,” McArthur said.
There is an atmosphere inside the clinic that makes it feel like more than an average clinic. Laughter and conversation can be heard from every examination room. Staff members warmly greet patients they pass in the hall. Healthcare here feels personalized and compassionate. Returning patients converse with their nurses and providers, catching each other up on their personal lives.
The clinic isn’t large. With a staff of less than 30, it is challenging to meet the demand of the uninsured in Athens-Clarke County. As of 2023, 15.7% of individuals aged 18 and above in the county were uninsured. That is nearly 6,000 residents. Currently, due to staffing and funding constraints, the clinic is only open twice a week for a limited number of hours.
Like the nurses at Piedmont Athens Regional, the clinic is concerned about the effects of Medicare and Medicaid cuts. According to Stephanie Witt, over 200,000 Georgia citizens will be removed from Medicaid in the coming year.
It's not just patients who are affected by these cuts; the industry as a whole is, too.
As executive director of the clinic, Witt manages funding and grants that support its operations. After nearly 20 years in the healthcare industry, Witt is troubled about the increasing corporatization of healthcare.
“This more corporate model, where profits, I think, are valued more than patient care and the quality of care that’s being given to patients. I think it’s dangerous and it's going to be hard to work in systems like that,” Witt said.
Alanna Kilpatrick checks her patient notes at Piedmont Athens Regional on Wednesday, Dec. 3, 2025. Kilpatrick has been a pediatric nurse for 10 years. (Photo/Sydney Shankman)
Hope Cymerman takes Mary Mobley Varnedoe's vitals at Piedmont Athens Regional on Wednesday, Dec. 3, 2025. Cymerman is a registered nurse in the pediatric unit. (Photo/Sydney Shankman)
Most people don’t look forward to being in a hospital. In fact, they probably avoid it as much as possible. But, for the nearly 5 million nurses in the United States, it's a little different. Nurses in colorful scrubs light up the halls of Piedmont Athens Regional with smiles and a certain air of comfort that makes patients and visitors feel at ease.
“I feel like nurses are there to take care of the whole patient, not just the symptoms that are presented,” said registered nurse Dana Froetschel.
This mentality of providing personal care is shared among nurses across the country, who pride themselves on supporting patients alongside their medical care.
For registered nurse Melissa Hessenthaler, her duty as a nurse feels like a calling. After her mother suffered from a stroke and needed round-the-clock care, Hessenthaler felt drawn to the profession. With encouragement from her husband and her mother’s hospice nurses, Hessenthaler left her 20-year career in communications and enrolled in nursing school.
Stephanie Witt, a registered nurse, enrolled in nursing school after questioning her decision to pursue an engineering degree.
“While I was capable of a lot of the work, I didn’t really feel a big connection with the community,” Witt said. “And once I was in nursing school, I realized that I actually liked caring for all sorts of people,” she said.
Walking through the halls of Piedmont Athens Regional and the Athens Wellness clinic, this dedication to care is evident. Nurses can recall more than just their patients’ names. They remember the names of family members, interests and dislikes, making it obvious they care.
Even for those still considering the job, care is their number one priority.
Kaitlynn Hamlette, a pre-nursing student at the University of Georgia, voiced her concerns about becoming a nurse in today's climate. Hamlette is concerned about burnout, underpayment, and overwork. Yet, despite the harsh working conditions nurses face, they return day after day to care for their patients.
“I think it's really just giving back,” Hamlette said when asked why she is pursuing nursing as a career.
“I really like the idea of being there for someone when they are at their lowest,” she said.
Inspired by her mother, a teacher, Hamlette knows she wants to pursue a career that serves others.
Nursing is not easy. Every day, millions of registered nurses show up for their patients, ready to face whatever odds come their way. Ask any nurse why they still do it, and it is clear they do it for the love of the job and their patients.
“I just love being a nurse,” said Dana Froetschel.
Labor and delivery nurses Christy Williams and Marci Phillips administer an IV to their patient Camille Whalen at Piedmont Athens Regional on Wednesday, Dec. 3, 2025. Piedmont Athens Regional delivered over 3,000 babies in 2024. (Photo/Sydney Shankman)
Brynn Dancy Green, a labor and delivery nurse, reads her patients' vitals with Christy Williams at Piedmont Athens Regional on Wednesday, Dec. 3, 2025. Piedmont Athens Regional delivered over 3,000 babies in 2024. (Photo/ Sydney Shankman)
Brynn Dancy Green, a labor and delivery nurse, reads her patients' vitals at Piedmont Athens Regional on Wednesday, Dec. 3, 2025. Piedmont Athens Regional delivered over 3,000 babies in 2024. (Photo/ Sydney Shankman)
Shelves in the pediatric supply room at Piedmont Athens Regional on Wednesday, Dec. 3, 2025. (Photo/Sydney Shankman)
John Milledge checks the supply cabinet in the emergency department at Piedmont Athens Regional on Wednesday, Dec. 3, 2025. Piedmont Athens Regional is a level II trauma center, meaning it can provide definitive care to all patients, regardless of the severity of their condition. (Photo/Sydney Shankman)
The nurses' station in the pediatric unit at Piedmont Athens Regional on Wednesday, Dec. 3, 2025. (Photo/Sydney Shankman)