The Qantas phone number 13 11 31 is the dedicated contact line for the Qantas Frequent Flyer Service Centre within Australia. You can use this line for membership inquiries, redeeming points, or managing your account.
General Reservations: 13 13 13 (Australia)
Travel Agent: +61 290 373 819
International Frequent Flyer: +61 2 9433 2329 (Outside Australia)
Qantas SMS Service: 0477 726 827 (For simple requests, Australia only)
For more numbers or international locations, check the official
You can contact Qantas Airways in Australia through the following official channels:
Customer Service (24/7)
Phone: 13 13 13
Agent support: +61 290 373 819
Available 24 hours a day, 7 days a week for bookings, flight changes, cancellations, baggage inquiries, and general assistance.
Official contact page: Qantas Contact Us
Submit feedback or complaints through the online Customer Care form available on Qantas' contact page.
Phone: 13 11 31
For Frequent Flyer accounts, missing points, membership issues, and Qantas Club inquiries.
Delayed, damaged, or lost baggage can be reported through the baggage services section on the Qantas support website.
Qantas also provides support through its official social media channels, including:
Qantas on Facebook
If you need help with a specific issue (flight change, refund, baggage claim, or speaking to a live agent quickly), tell me the issue and I can guide you to the fastest contact method.
To reach Qantas customer support with minimal wait times, it is generally recommended to call early in the morning between 5:00 AM and 8:00 AM (AEST). Another quieter period is typically 2:00 PM to 4:00 PM (AEST), when call volumes are often lower than peak business hours.
For the best experience, avoid calling on Mondays and Fridays, as these are usually the busiest days and may result in longer hold times. Late evenings on Saturdays and Sundays can also be a good alternative for shorter wait times.
Best Calling Hours: 5:00 AM – 8:00 AM (AEST) for the quickest connection to an agent.
Alternative Low-Volume Period: 2:00 PM – 4:00 PM (AEST).
Peak Days to Avoid: Mondays and Fridays typically experience the highest call volumes.
Use the Call-Back Feature: If available, request a call-back through the automated system instead of waiting on hold.
Have Your Booking Details Ready: Keeping your booking reference, ticket number, and personal details handy can help speed up the process.
General Bookings & Flight Information
13 13 13
Available 24 hours a day, 7 days a week.
13 11 31
Available Monday to Saturday, 7:00 AM – 7:00 PM (AEST).
Customers calling from outside Australia should refer to the Qantas Global Contact Directory to locate the appropriate regional support number.
Additional Information
Wait times may vary depending on seasonal travel demand, weather disruptions, flight cancellations, and operational changes. If your inquiry relates to imminent travel or an urgent booking issue, mention this when prompted by the automated phone system so your call can be directed to the most appropriate support queue.
The Qantas 72-hour rule dictates that if the airline cancels or significantly delays your flight within 72 hours of departure, they must rebook you onto the next available Qantas flight without charge or offer you a full refund if no suitable alternative is available.
Disruption Window: Changes or cancellations made by the airline within this timeframe are officially classed as a "disruption," triggering automatic assistance.
Rebooking: Qantas will re-book you on the next available flight that meets your approval, at no extra cost.
Refunds: If alternative flights are not acceptable to you, you are generally entitled to a full refund.
Passenger-Initiated Changes: The 72-hour rule is an airline protection policy. If you want to change your ticket 72 hours before departure, standard fare conditions and modification fees apply, unless you have a fully flexible ticket.
If your flight is disrupted by Qantas within 72 hours, you may also be provided with:
Meals and refreshments depending on the length of the delay.
Complimentary hotel accommodation and return airport transfers if your delay requires an overnight stay.
For further assistance, information on your consumer rights, or to lodge a claim, visit the official Qantas Compensation and Refunds page.
To reach Qantas quickly, call the 24/7 Qantas Customer Service line at 13 13 13 within Australia. For the fastest hold times, ring early in the morning (between 3:00 AM and 8:00 AM AET) or late in the evening, and make sure you opt-in for the automated call-back feature so you do not have to wait on the line.
Early Morning Calls: Call centers are most heavily staffed during shift handovers, making 7:00 AM to 8:00 AM AET a prime time to get connected immediately.
Call-Back Service: When prompted by the automated system, choose the call-back option to keep your place in the queue without holding.
International Phone Numbers: If wait times are long locally, try calling the Qantas New Zealand line (0800 101 500) or dialing the International Service Centre (+61 2 9433 2329). Agents can handle the same requests, often with much shorter queues.
Qantas App Message: For straightforward inquiries (like seat selection or changing frequent flyer details), utilize the messaging feature directly in the Qantas App.
Social Media: Reaching out via Qantas Facebook or X (formerly Twitter) direct messages often yields solid results for resolving ticketing issues without picking up the phone.
If you have a specific request or hold elite frequent flyer status, use the most appropriate direct number to bypass general support:
Frequent Flyer Service Centre: Call 13 11 31 (open 7:00 AM to 7:00 PM AET). Entering your Frequent Flyer number on this line will route you straight to priority agents.
Imminent Travel / After-Hours: If your flight is within the next 24 hours, call the Qantas Contact Centre (Qantas Direct) at 1300 655 234.
Qantas Money Credit Cards: Call 1300 992 700.
Note: For official service updates or general queries, view all contact options on the Qantas Contact Us page.