Administration category infographics from google drive administration category folder link.

https://drive.google.com/drive/folders/1HdLPCxcUJLypA2sC7W1phksjXFhq1QKY?usp=drive_link

ADMINISTRATION

What is administration ?Administration is the process of managing activities within an organisation .Admin is also the coordinated effort to manage organisational resources and achieve objectives(Quickonomics, 2024)

Administration is very important when it comes to planning for the future of an organisation. It helps leaders think ahead and make smart choices that guide the organisation in the right direction. A good administration sets up clear rules and systems that keep everything organised and running smoothly. It also makes sure the organisation follows all the laws and regulations it’s supposed to, which helps avoid problems. In addition, administration takes care of how resources like money, staff, and equipment are shared and used. By doing this wisely, it helps the organisation work better and reach its goals more efficiently (Quickonomics, 2024)

ADMIN ROLES

MY ROLE CSI

For Mandela day I did administration by recording the number of food parcels that were available , record the number of the elders who came because we did not want to see any elder leaving without the food parcel therefore we had to make sure that the food parcels were enough for our elders .I also had to calculate the number of chairs we borrowed and fetched to make sure that we return the same number of chairs when we return them .It was a great event because every elder got their food parcels and every elder left the event with a happy smile.

REFLECTION(KOLB'S THEORY OF REFLECTION

 I will reflect on what I did, how I felt, what I learned, and how I will improve in the future .

Concrete experience

Concrete experience is the first stage in Kolb’s Experiential Learning Cycle, where learning begins through direct involvement in a real situation.  .Kolb (2015) states that concrete experience is the stage where learners engage directly with tasks or events. McLeod (2025) highlights that this stage is essential for emotional and practical engagement in the learning process .The next paragraph will explain what i did

During my internship at Hillbrow Radio, I was given different administration tasks that helped me gain real experience. I wrote emails to schools, asking for permission to promote the Miss Hillbrow beauty pageant to learners in Grade 7 to Grade 12. I also typed a price list document that explained the services Hillbrow Radio offers, like advertising and interview slots etc.

One of my biggest tasks was making professional phone calls. I had to RSVP for events, confirm attendance with artists for the Open Mic event, and remind them to send their music. I also called the PR Liaison, Puseletso, from the South African BRICS Youth Association to confirm how many people from our team were attending.

At first, I felt very shy and nervous because it was my first time doing professional calls. Some artists didn’t pick up their phones, and that made me feel frustrated and unsure of what to do next. But I kept trying, and slowly I started feeling more confident.

Reflective observation

Reflective observation is the second stage in Kolb’s Experiential Learning Cycle, where you take time to think about what happened, how it made you feel, and what you noticed during the experience.  Kolb (2015) explains that reflective observation involves reviewing and thinking deeply about an experience from multiple angles. McLeod (2025) highlights that this stage helps learners develop insight by analysing their actions and feelings. The next paragraph will state how I felt

After doing these tasks, I took time to think about how everything went. I felt proud because I was trusted with important responsibilities. But I also remembered how scared I felt before making my first call. My hands were shaking, and I kept wondering if I would say the wrong thing. When some artists didn’t answer their phones, I felt stressed and even a little helpless. I didn’t know if they would show up or not. But I realised that this is part of working in media and events things don’t always go smoothly, and you have to stay calm and try again.

I also saw how emails and documents are important in administration. They help keep things organised and professional. I learned that communication whether by phone, email, or writing is a big part of making an organisation run well.

Abstract conseptualisation

Abstract conceptualisation is the third stage in Kolb’s Experiential Learning Cycle, where you begin to make sense of your experience by forming ideas, theories, or general principles. It’s about thinking deeply and logically turning what you’ve done and reflected on into structured knowledge that can guide future actions. Kolb (2015) describes abstract conceptualisation as the process of forming theories and ideas based on reflection. McLeod (2025) explains that this stage helps learners move from experience to structured understanding. The next paragraph will show you the concepts I came up with in this whole experience.

From this experience, I learned that administration means more than just doing tasks ,it’s about planning, communicating, and solving problems. I now understand that good communication helps build trust and keeps events running smoothly.I also learned that it’s okay to feel shy or nervous at first. What matters is trying, learning, and improving. Making phone calls became easier the more I practiced. I learned that being brave, even when you’re scared, helps you grow.

Kolb’s theory helped me see that learning doesn’t only happen in class ,it happens when you do something, reflect on it, understand it, and then do it better next time.

Active experimentation

This is the last stage in Kolb's experiential learning cycle which refers to using the experience that you have to future events or situations. Kolb (2015) states that active experimentation is the stage where learners apply new ideas to future situations. McLeod (2025) highlights that this phase helps learners test and refine their understanding through practical action. The next paragraph state will explain more to you about how will i use this experience to my next workplace 

Next time I work in administration or attend a new internship, I will be more confident when making phone calls. I will prepare what I want to say before calling, and I will stay calm even if someone doesn’t answer. I will also keep improving my writing skills for emails and documents.

I want to be clear, polite, and professional in everything I write. I will use what I learned at Hillbrow Radio to help me do better in the future. Most importantly, I will remember that it’s okay to feel shy or frustrated but I must keep going. Every experience teaches me something new, and I’m becoming stronger, smarter, and more confident every day.

Conclusion

This experience taught me that learning doesn’t only happen in the classroom it happens when we try new things, even if they feel scary at first. I learned that good communication is the heart of administration, and that being brave helps us grow. Even when I felt frustrated or nervous, I kept going. Now I feel more confident and ready to take on new challenges. I will carry these lessons with me into my next work place and in life in general.

“Life can only be understood backwards; but it must be lived forwards.” — Søren Kierkegaard