1. Introduction

• NPartners Application is a customer-focused business application developed by Nippon Paint India to provide authorized customers and business partners with secure and convenient access to selected business information and services.

• The application enables customers to access relevant modules such as sales orders, order tracking, invoices, account information, credit and debit notes, sales information, customer outstanding and ageing details, account statements, and other services made available to them.

• Access to NPartners is provided only to authorized users. After successful login, each customer can access only the modules and information enabled for their account based on the permissions and access rights configured by Nippon Paint India.

• NPartners simplifies customer interactions by providing important business information through a single digital platform, reducing dependency on manual communication and enabling customers to conveniently access their authorized information.

• This Privacy Policy explains how we collect, use, and protect user information when using the NPartners mobile application.

• By using our application, you agree to the collection and use of information in accordance with this policy.

1.1 Key Features

1. Sales Order Management
Create and manage sales orders conveniently through the application.

2. Order Tracking
View sales orders and track their current status and related information.

3. Invoice Information
Access invoice information associated with the authorized customer account.

4. Account Information
View relevant customer account and business information through Account 360.

5. Credit & Debit Information
Access applicable credit and debit note information associated with the customer account.

6. Sales Information
View relevant sales information and performance details made available to the customer.

7. Customer Ageing & Outstanding
View outstanding amounts, ageing information, and other applicable account-related information.

8. Account Statements
Access account statements and relevant transaction information.

9. Secure Login & Controlled Access
Ensures secure access to business information through authentication controls. Users can access only the modules and information authorized for their respective account.

2. Information We Collect

Our NPartner application collects limited information required to provide customer account services and authorized access to business information.

The information collected may include customer identification details, customer account information, login information, sales order information, invoice information, account statements, outstanding and ageing information, and other information required for the modules available to the customer.

We collect only the information necessary to provide NPartner services.

2.1 Personal Information

The application may collect:

• Customer ID / Customer Code

• Customer Name

• Registered Email Address

• Contact Information, where applicable

• Login credentials or authentication information required for secure login

2.2 Customer and Business Information

To support the features available in NPartners, the application may process:

• Customer account details

• Sales order information

• Sales order tracking information

• Invoice details

• Credit and debit note information

• Customer outstanding information

• Customer ageing information

• Account statement information

• Product and sales-related information

• Reference numbers related to business transactions

The information displayed depends on the modules and permissions enabled for the respective customer account.

2.3 Access and Authorization Information

NPartners uses controlled access to ensure that users can access only the modules and information authorized for their account.

The application may use customer identification, account mapping, user permissions, and authentication information to determine which modules and business information are available to a particular user.

3. How To Use Information

The collected information is used to:

• Authenticate and identify authorized customers

• Provide access to authorized application modules

• Create and manage sales orders

• Display and track sales orders

• Provide invoice and transaction information

• Display customer account information

• Provide credit and debit note information

• Display customer outstanding and ageing information

• Provide account statements

• Maintain secure and controlled access to business information

• Improve application performance and user experience

• Ensure secure authentication and system access

We use this information strictly for business and operational purposes related to the NPartners application and services.

4. Third-Party Services

Our application may use trusted third-party services such as:

• Authentication or backend services

• Cloud hosting and infrastructure services

• Notification services, if applicable

• Analytics tools, if applicable

These services may process limited technical information required for application functionality, security, authentication, and performance monitoring.

We ensure that third-party services used by the application are managed in accordance with applicable data protection and security requirements.

5. Data Security

We implement appropriate security measures to protect customer and business-related information.

Data is securely transmitted and protected against unauthorized access, modification, or disclosure. Access to sensitive business information is restricted to authorized users.

Security practices may include:

• Secure authentication mechanisms

• Encrypted data transmission

• Controlled module-level access

• Restricted access to sensitive business information

• Customer account-based authorization

• Regular system monitoring and security updates

Users are responsible for maintaining the confidentiality of their login credentials and should not share their application access with unauthorized persons.

Despite these measures, no digital system can guarantee complete security.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes periodically due to:

• Feature updates

• Changes to NPartners services

• Legal or regulatory requirements

• Security improvements

• Changes to application functionality

Updated versions will be published with a revised effective date.

7. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Email: r.sridhar@nipponpaint.co.in