Nova Driver Privacy Policy

Effective Date: 1 January 2026

Nova Driver (“we”, “our”, “us”) is a driver application operated under Nova Powers. This app enables registered drivers to receive nearby ride bookings, pick up customers, and drop them at their destination for city, outstation, and freight rides.

We respect your privacy and are committed to protecting your personal information.

1. Information We Collect

a. Personal & Registration Information

When you register or use the Nova Driver app, we may collect:

• Full name
  
  

• Mobile number
  
  

• Email address
  
  

• Profile photo
  
  

• Referral details
  
  

b. Vehicle Information

• Vehicle type (Rikshaw, Car, Bike, Freight)
  
  

• Vehicle number and details
  
  

• Service category (city / outstation / freight)
  
  

c. Location Information

Nova Driver uses real-time and background location to:

• Find nearby customer bookings
  
  

• Assign rides efficiently
  
  

• Track trip progress during pickup and drop
  
  

• Enable navigation and fare calculation
  
  

Location data is collected only when the driver is online or on an active trip.

d. Financial Information

• Wallet balance and transaction history
  
  

• Bank account details for payouts
  
  

• Subscription and earnings details
  
  

e. Communication Data

• Inbox and in-app chat messages
  
  

• Help & Support communications
  
  

f. Usage & History

• Ride history (city, outstation, freight)
  
  

• App activity and settings preferences
  
  

2. How We Use Your Information

We use the collected information to:

• Assign nearby ride bookings
  
  

• Enable pickup and drop navigation
  
  

• Process earnings, wallet, and bank transfers
  
  

• Manage subscriptions
  
  

• Provide chat and support services
  
  

• Improve app performance and safety
  
  

3. Sharing of Information

We do not sell driver data.

Information may be shared with:

• Customers (only necessary trip-related details)
  
  

• Payment and banking partners
  
  

• Service providers supporting app operations
  
  

• Legal authorities when required by law
  
  

4. Location Usage

Background location access is essential to:

• Track active rides accurately
  
  

• Ensure correct pickup and drop completion
  
  

• Maintain safety and service reliability
  
  

Location tracking stops when the driver goes offline or completes the ride.

5. Wallet, Bank & Payments

• Wallet transactions are securely managed
  
  

• Bank details are used only for driver payouts
  
  

• Sensitive financial data is protected using secure systems
  
  

6. Refer a Friend

Drivers can invite friends using referral features. Rewards or benefits are subject to eligibility and misuse may result in account action.

7. Data Security

We apply reasonable technical and administrative measures to protect driver data. However, no system is completely secure.

8. Your Rights

You can:

• Update your profile and vehicle information
  
  

• Manage app settings
  
  

• View ride history and earnings
  
  

• Contact support for data-related requests
  
  

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected in the app with a revised effective date.

10. Contact Us

For questions or concerns regarding this Privacy Policy:

Nova Driver Support
📧 Email: support@novapowers.in