Privacy Policy – Novacab

Effective Date: 16 june 2026

Novacab ("we", "our", "us") operates the Novacab mobile application. This Privacy Policy explains how we collect, use, and protect your information when you use our app.

1. Information We Collect

a. Personal Information

• Name

• Email address (novacabhelp@gmail.com)

• Phone number

• Profile details

b. Location Data

• Real-time GPS location (foreground and background)

• Pickup and drop locations

• Route and trip details

Purpose:

• Provide navigation and travel services

• Enable real-time tracking

• Improve route accuracy

c. Device Information

• Device model

• Operating system

• App usage data

2. How We Use Your Information

We use your data to:

• Provide navigation and map services

• Manage trips and routes

• Improve app performance

• Send notifications

• Ensure safety and prevent fraud

3. Background Location Usage

Novacab uses background location to:

• Track trips even when the app is minimized

• Enable continuous navigation

• Provide real-time trip updates

Location is used only during active trips.

4. Data Sharing

We do NOT sell your personal data.

We may share data with:

• Google Maps API

• Firebase services

• Legal authorities if required

5. Data Security

We use industry-standard security practices.

6. Data Retention

Data is retained only as long as necessary.

7. Your Rights

You can:

• Update your profile

• Request deletion

• Disable location (may affect functionality)

8. Third-Party Services

• Google Maps

• Firebase

9. Children’s Privacy

Not intended for users under 18.

10. Policy Updates

We may update this policy anytime.

11. Contact Us

Email: novacabhelp@gmail.com