URGENT MESSAGE : COVID-19 CLINIC PROTOCOL

ON THE MINISTRY OF HEALTH'S RECOMMENDATIONS TO ASSIST IN THE ATTEMPT TO CURB THE SPREAD OF COVID-19 AND TO PROTECT THE PUBLIC AND OUR STAFF, WE ARE REDUCING CLINIC HOURS OF OPERATION AS OF MARCH 23, 2020.

HOURS: 8:30 A.M. TO 4:00 P.M. ~~~~ PLEASE DO NOT COME TO THE CLINIC UNLESS YOU HAVE A PREBOOKED APPOINTMENT. DOORS ARE SUPERVISED BY STAFF AND ALLOWING ONLY PREBOOKED PATIENTS ENTRANCE INTO THE CLINIC . Patients are expected to attend their appointments on their own. Exceptions can be made if discussed at time of booking the appointment. Obvious allowances will be made for minors, frail or health compromised patients who require an attendant. Patients are asked to arrange their transportation to the clinic so that they do not arrive more than 5 minutes prior to their booked "in person" appointment.

THE PHONES WILL BE ANSWERED DURING THE NEW CLINIC HOURS. WE UNDERSTAND THAT YOU MAY NEED YOUR DOCTOR FOR ANY NUMBER OF NORMAL MEDICAL REQUESTS. PLEASE CALL. IF YOUR CALL GOES UNANSWERED PLEASE LEAVE ONLY ONE MESSAGE. - DO NOT HANG UP AND CONTINUE TO CALL - LEAVE ONLY ONE MESSAGE. REST ASSURED, WE WILL CALL YOU BACK AT THE EARLIEST OPPORTUNITY.

For general health inquiries please call the BC Healthlink 811 number, IN THE EVENT OF A MEDICAL EMERGENCY, PLEASE CALL 911


For non-medical information about COVID-19 (ie., travel recommendations, social distancing, issues related to your personal economical situation due to the result of this pandemic CALL: 1-888-COVID19 (1-888-268-4319) Available in more than 110 languages, 7:30 AM-8:00PM PST or via text message: 604-630-0300 //OR//


** IF YOU NEED CORONAVIRUS (COVID-19) INFORMATION : PLEASE GET YOUR INFORMATION FROM THE LIST OF TRUSTED RESOURCES BELOW:

  • https://www2.gov.bc.ca (click on COVID-19 )
  • Canada.ca/coronavirus - https://covid19.thrive.health (includes self assessment tool - http://bccdc.ca/health-info/diseases-conditions/covid-19

OR CALL: Coronavirus INFO LINE 1-833-784-4397


THESE ARE TRYING TIMES FOR ALL OF US! WITH ALL THE CHOICES THAT WE HAVE TO MAKE, PLEASE MAKE SURE YOU ALWAYS CHOOSE TO BE KIND TO EACH OTHER. BE SAFE, BE HEALTHY!




About Us

Norkam Healthcare Centre first opened the doors to patients August 6, 2013.

This is a Family Practice office and no longer provides public walk in clinic services. We are not accepting any new patients at this time. (January 6, 2019)

Our Family Practice Doctors

Dr. Susan Vlahos, Medical Director

Dr. Laila Ayoub

Dr. Renih Mekhail

Dr. Shahbaa Al-Mimar

Dr. Michael Wilson

Clinic Hours

Monday – Friday 8:30 a.m. – 4:30 p.m.

Saturday – Closed (unless by special arrangement/appointment with your doctor)

Sunday – Closed

All statutory holidays – Closed.

Contact Us

370 Tranquille Road, Kamloops, BC V2B 3G7. Corner of Wood Street and Tranquille Road (Click here for Directions)

Phone: 250-376-9595 || Fax: 250-376-9779

Switchboard Hours: 8:30 a.m. – 4:30 p.m. (Phones are off over the lunch hour 12:00 p.m. - 1:00 p.m.)

To speak to your Doctors office:

Dr. Vlahos office: Press -1

Dr. Ayoub office: DR. AYOUB IS MOVING TO ORCHARDS WALK CLINIC EFFECTIVE: JULY 13, 2020, located at - 3200 Valleyview Dr #102, Kamloops, BC V2C 4S2 || Phone: (250) 828-8080

Dr. Mekhail office: Press- 3

Dr. Al-Mimar office: Press -4

Dr. Wilson office: Press -5

Administration: Press- 6

General info/FAQ: Press- 7


If your medical situation is AN EMERGENCY, PLEASE CALL 911 OR GO TO ROYAL INLAND HOSPITAL (311 Columbia Street, Kamloops), EMERGENCY ROOM

Your doctor holds several "same day-fit in" appointments . These are available each day, for acute medical problems. Please call at 8:30 a.m. to be seen the same day. If these appointments are already booked when you call, see the list below of other options:

Please note: Special consideration is given to children, they will not be turned away.

Options for non-urgent care, if you are unable to see your doctor today:

KINETIC ENERGY: Located by London Drugs ; 250-828-6637

URGENT CARE: Located by Superstore: 250-371-4905

RIH PRIMARY CARE: Located 1st floor Royal Inland Hosptial : 250-314-2256

Parking

There is plenty of free parking along Tranquille Road and Wood Street.

There is additional free parking available on an open parkade directly behind the clinic. Any numbered spot is available to any patient attending this clinic. This entrance is optimal for anyone with mobility issues. The entrance from this parkade offers access to the main floor down 1 floor by stairs or via elevator.

There is a bus stop directly in front of the clinic. There is a loading /drop off zone 25 feet ahead (north) of the bus stop.