The teaching methods found in this training are based on principles of adult learning and grounded in LTCO values such as being resident directed.

Please Note! This online version of the NORC curriculum is meant to supplement your state training, and its completion does not automatically certify you as a long-term care ombudsman (LTCO). For more information, contact your State LTC Ombudsman Office.

Technical Tips

• The optimal internet browsers for this online curriculum are Google Chrome and Firefox.
  • To download the latest version of Google Chrome, click here.
  • To download the latest version of Firefox for free, click here.
• It will also be helpful for you to have the latest version of Adobe Flash Player. To download Flash Player for free, click here.
• When using the full screen PDF viewers that are inserted throughout the modules, you can enlarge the text using the zoom feature at the top left of the viewer. If you would rather view the PDFs using a traditional scroll bar rather than the book view, click on the single page icon at the top right of the viewer. To exit full screen mode, click on the "x" at the top right of the viewer or hit the Escape button on your keyboard.
• To view the YouTube videos, click on the play button in the middle of the window.