We're sorry to see you go. This page provides information on how to delete your Soulmate account and what happens to your data when you do.
Important: Account deletion is permanent and cannot be undone. All your data will be permanently removed from our servers.
You can delete your account using any of the following methods:
Open the Nomi app on your device
Go to the "Settings" page (tap on your profile icon, then "Settings")
Scroll down to the "Account" section
Tap on "Delete Account"
Confirm your decision when prompted
If you cannot access the app, please email our support team to request account deletion:
Send an email to support@soulmateapp.co with the subject "Account Deletion Request."
Include the email address and/or phone number associated with your account
Our team will process your request within 7 business days
You will receive a confirmation email once your account has been deleted
When you delete your account, the following data will be permanently removed from our servers:
Profile information (name, bio, photos, etc.)
Messages and conversation history
Matches and connections
Swipe history
Personality test data
Location history
Authentication data
Notification preferences
Subscription information
Device information
App settings and preferences
Profile visibility settings
Blocked user lists
FCM tokens for notifications
Photo verification data
Any reported content
After you delete your account:
Immediate deletion: Your profile and personal data are deleted from our active systems immediately.
Backups: Data may persist in encrypted backups for up to 30 days.
Legal requirements: We may retain certain information if required by law, for legitimate business purposes, or to prevent fraud.
For more information about our data practices, please refer to our Privacy Policy.
If you're experiencing any issues with account deletion or have questions about your data, please feel free to contact our support team:
Contact Support: support@triorazenith.com