Goals: 

• The primary objective of the project is to provide hassle-free, all-inclusive services to end-users, corporate IT departments, supporting contractors, and hardware manufacturers/service providers. The project aims to ensure that all stakeholders receive the necessary services without complications.

Benefits to WFH users or Office users:  

• Centralized Solution: ConnectPRO.com, with over 30 years of experience in manufacturing and providing KVM (Keyboard, Video, Mouse) solutions and IT services since 1992, offers a comprehensive platform to address all hardware and service needs.

  • Users can access everything they require from a single source, ConnectPRO.com.

  • The platform is known for its expertise in the KVM industry, with team members recognized as experts, such as Dr. KVM, KVM Pro, and The Best KVM Switch.

  • All-inclusive bundle packages cover consultation, shipping/delivery, installation, maintenance, and future upgrades.

  • Secure record-keeping and reporting of purchasing and service records to corporate buyers or corporate IT teams.

  • Direct reporting of RMA (Return Merchandise Authorization) and repairs to original hardware suppliers on behalf of buyers, corporate IT, and users.

  • Extended return window for refunds from 15 days to 30 days.

  • Extended hardware warranty, up to 5 years for KVM switches/accessories and lifetime for cables.

  • Free shipping for repair or return of KVM switches, accessories, and cables.

Benefits to Corp. buyers and Corp IT departments:

• Streamlined Purchasing and Savings: ConnectPRO acts as a single supplier capable of handling all hardware requirements for users and corporations.

  • Simplified procurement process with one supplier and one bill.  

  • No need to buy different KVM switch models, different cables, converters, or docking stations for different target laptop configurations required. 

  • Super saving in getting all cables and accessories required with total quality checks and warranty included. 

  • Guaranteed 100% working solutions for each hardware setup/profile setting.

  • Comprehensive recording and periodic reporting of solutions to meet corporate operation controls and rules.

  • Direct hardware shipment to users with correct installation and optional pre-configuration or software installation.

  • ConnectPRO handles all RMA and repair requests for hardware services under the bundled packages, providing reports for each supporting case.

Benefits to ConnectPRO and Hardware Makers/Providers in the No Hassle Solutions Provider Alliance (DDM Alliance/NHA):

• Understanding Compatibility and Quality Control: By offering hassle-free solutions, ConnectPRO gains insights into compatibility and quality control issues, enabling future product improvements and designs.

• Increased Reputation and Customer Loyalty: The provision of reliable and convenient services leads to improved brand recognition, reputation, and loyal customer relationships, fostering repeat business and growth among user groups.

• Resource Pooling: Collaboration within the No Hassle Solutions Provider Alliance facilitates resource pooling for future product and service creation and development.

• Targeted Marketing: Well-defined target users and market groups reduce marketing requirements, allowing for more efficient and effective marketing strategies.

By implementing this project plan, ConnectPRO aims to provide comprehensive, hassle-free services to all stakeholders while fostering long-term relationships and continuous improvement within the industry.

Read More 

Contact US