Nobo Deliveries ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the “Platform”).
By using Nobo Deliveries, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you register or interact with the Platform, we may collect:
Full name
Email address
Phone number
Delivery address/location
Payment details (via secure third-party processors)
Profile photo (if added)
We may collect:
Device type and operating system
App usage data and pages viewed
IP address and location data (for delivery tracking)
Order history and preferences
For restaurants and delivery partners:
Business name
Contact details
Payment info for commissions/payouts
Performance metrics (order completion, timeliness, etc.)
We use the collected data to:
Process and deliver orders
Provide customer support
Personalize user experience
Improve our products and features
Send order updates, promotions, and service notifications
Ensure rider efficiency and route optimization
Prevent fraud and ensure platform security
We do not sell your personal data. We may share information with:
Vendors to fulfill your orders
Riders to locate you for deliveries
Third-party payment processors (e.g., M-Pesa)
Marketing and analytics providers (aggregated and anonymized)
Legal authorities if required by law or for safety/security
We may use cookies or mobile identifiers to:
Save your preferences
Analyze platform performance
Improve app and website user experience
You can update or delete your account at any time through the app.
You may opt out of promotional communications via settings or the unsubscribe link.
You can limit location access via your device settings, although this may affect order accuracy.
6. Data Security
We take reasonable steps to protect your information:
Encrypted data storage and secure servers
Regular security audits and updates
Limited internal access to personal data
7. Data Retention
We retain user information only as long as needed to:
Provide our services
Fulfill legal obligations
Improve user experience
8. Children’s Privacy
Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children.
We may update this policy from time to time. We’ll notify users via the app or website when significant changes are made.
If you have questions about this Privacy Policy, reach out to us at:
support@nobodeliveries.com
www.nobo.co.ke