On a current stay at a mid-level hotel chain in El Paso, Texas, we left the do-not-disturb sign on the door in the morning, until we were done with breakfast, and getting ready for the day. Our room was skipped. The housekeeping staff told us that if they see the do-not-disturb sign on the door, that they would mark on their chart to skip the room for the day. I've never had a problem doing that before, and we did take down the sign by noon. Have I just been lucky several times in the past?
Excellent answers and comments. Based on them, a little more details for my situation. My wife often makes friends with the housekeeping staff, and for this particular hotel, she talked to a couple of the staff and got some more information. It's a 5 story hotel, with a broad mix of clients; families, business, etc. and the staff has to clean several floors. So in this area, they can't keep track of who/what when. So in hindsight, I should have asked. To give a feel for the hotel class, it is a Hyatt Place. Other than the confusion on my part, all was up to standards.
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It was pointed out that I missed the part where the OP removed the Do Not Disturb sign during the "morning". So technically that invalidates my original answer below. In light of that, I'm offering this alternative viewpoint (and apologies to people who upvoted by original answer)
At some point in time the staff will have to make a decision as to when a room will be cleaned. This will be based in-part on their observing of the Do Not Disturb sign being on (or not) on the door. This is likely to be a one time decision as hotel staff have limited time to clean rooms and they are under a strict deadline as to when to get the work done.
Thus in a busy hotel it is quite possible that the staff do not have time to revisit rooms that have been marked with a Do Not Disturb sign which has subsequently been removed. In addition it may be possible that the person compiling the list of rooms to clean may not be the person cleaning the room, so that they are simply following the list of rooms that they have in on a clip-board.
But the staff doesn't know you are not in your room. So in order to clean your room, the staff would have had to knock on your door to find if you are in there or not - thus potentially disturbing you.
In my experience this is atypical: they will typically do the cleaning if they see the sign is removed and are still starting to clean new rooms. But each hotel has its own habits, so it's always preferable to double check with the front desk, leave a post-it on the door and ideally have a word with the cleaning staff.
This is not typical, though it probably depends a lot on the level/rating of the hotel, individual hotel policies and possibly how busy the hotel is (which may depend on the season and/or day of the week).
In my experience they will respect the do not cleaning sign and then come back later in the day (a common issue in some places is that they actually come back quite late). If the sign is still up after a certain hour, they will usually leave a note under the door and ask you to call housekeeping if/when you need the room cleaned.
In some hotels with limited staff, there may be the issue that one person will do a specific floor or wing or building, do all the rooms they can, and once they are done, move to the next floor/wing/building and not return.
We got up early on a sea day and at 7:25 got ready to go up to the pool for just a bit. As we left the room my hubby put the Do Not Disturb sign on the cabin door. The room attendant was standing watching and said good morning to us. We were only planning on being gone 30 - 40 minutes - just a quick dip.
As I said, we did have the sign on the door. I had left out my phone and Kindle charging. I never would have done that if the sign wasn't on the door. I guess I assumed he would honor that and not go in.
Those guys have lots of rooms to manage and must pounce the instant they see an opportunity. Water under the bridge but for the future - when he said hello, you could have advised him you'd be back shortly and to please not do the room yet. I think he saw you leave, knew there were just two of you so no one else was in there sleeping or dressing, and seized the moment.
I would not have complained...I'm happy when they are in & done early ever since a Century cruise when there seemed to be a different steward every day, including a trainee, and our room was rarely made up until mid-afternoon, and at least once not at all.
Well if I saw the room attendant and actually had a verbal interaction with him I would have explained why I put the sign on the door. He saw both of you leave so technically he didn't disturb you since he knew you weren't there. 30 to 40 minutes is a long time to be out of the room. It probably only takes him 20 minutes to make up the room.
They are taught never to go into a room that has a "do not disturb" sign on the door. Obviously, the sign was put on the door for a reason. What part of "do not disturb" doesn't the stateroom attend understand? :rolleyes:
While the steward should not have entered your cabin, your concern over belongings is misplaced. We routinely leave Kindles, computers, binoculars etc out in plain sight and never have had a problem on nearly 50 cruises with seven or eight different lines. On several occasions we have closed but not secured our safe, each thinking the other had done it. Never a problem there, either, although I confess to some nervous moments.
I just feel like he totally invaded our privacy, even if we were not in the room. I did leave a few "private" things around that I never would have if I knew he was coming in. I left my clothes with underthings in a little pile on the chair so they would be ready when I got back to take a quick shower as we were meeting friends.
Thank you - this was my understanding also. It was there for a reason. I did not feel I had to explain to him. I had only seen him on the day we arrived and really never saw him again. It was as if we saw him and talked and he was friendly with us. That was not the case at all. The cruise started Saturday and this happened on Wednesday - I probably saw him a totally of 10 - 15 minutes in that whole time...
This is because I have IBS and often need to visit the bathroom as soon as I have eaten. I obviously do not want to find that the room attendant is in there cleaning when I may need to use the bathroom urgently.
The room attendant was standing outside my room as we left - he watched us put the sign on the door. He KNEW it was not left from the night before. We never put it out at night as we are very early risers...
Do Not Disturb signs can be a problem. We went on an all day excursion with the DND sign on the door. When we returned wanting a cool shower after a hot day - you guessed it - the room had not been touched and the towels were on the floor. The poor room steward can't win.
It wouldn't matter if they were out for 40 minutes or 5 hours. If there is a "Do Not Disturb" sign on the door they should not enter the room. I manage a hotel and that's just a basic rule....you do not disturb a guests privacy if they leave that sign....and if they are gone all day and then wonder why "they didn't get service" we explain about the Do Not Disturb sign. We will call the room to see if they want service but if there is no answer we do not break the privacy barrier. The attendant was wrong and if it is explained to them and it happened again I would take my concerns to their supervisor.
Though having been on the other side as a hotel manager, can't tell you how many people who have used DND signs later call to complain that their room was never made up that they took the sign off the doors for 30 minutes at some point of the day, why didn't the room get done then....or say they never had a sign on the door - it's silly but we had to have a manager verify the housekeepers word that a DND was on doors daily and would slip a note under the door saying we didn't service your room because of it, call before 3:30 pm if you want service or visit the front desk to restock amenities.
Also some guests like to play games and walk down the hall moving DND signs from 1 door to another, thus 1 guest gets disturbed that didn't want to and another gets no service who wanted it, so double dissatisfaction. ugh. People suck sometimes.
Though not issue here, as the steward saw the OP, hotels do have a responsibility to enter rooms, to ensure noting nefarious is going on on their owned premise, as they have responsibility for the actions of their guests. This is especially true when a DND hangs for more than a single day. My staff unfortunately one day discover a deceased guest after 2 days of the DND on the door, when we determined the guest had not check out on the 2nd day as expected.
This is especially true when a DND hangs for more than a single day. My staff unfortunately one day discover a deceased guest after 2 days of the DND on the door, when we determined the guest had not check out on the 2nd day as expected.
Now that we are on the subject of Do Not Disturb signs, on the S-Class ships where you have the little alcove with the two stateroom doors next to each other, if you have your DND sign on the door, and your neighbor enters or leaves the stateroom, the breeze from opening & closing the doors seems to blow off the sign off the door handle. 152ee80cbc
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