Nivora CleanTech, we operates the Nivora CleanTech mobile application. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App and services.

Information We Collect

Personal Information

When you use our App, we may collect the following information:

• Full Name

• Email Address

• Mobile Phone Number

• Service Address

• Account Information used for login

Authentication Information

Our App uses Firebase Authentication to allow users to securely access their accounts through:

• Email and Password Login

• Phone Number OTP Verification

Booking Information

We collect information related to your service requests, including:

• Selected service type

• Preferred booking date and time

• Booking history

• Additional notes or instructions submitted by you

Payment Information

We use Razorpay to process payments made through the App. Payment information such as debit card details, credit card details, UPI information, net banking details, and other payment credentials are collected and processed directly by Razorpay.

Nivora CleanTech does not store your complete payment card details, CVV numbers, UPI PINs, or banking credentials on its servers.

Please review Razorpay’s Privacy Policy to understand how they process your payment information.

Location Information

With your permission, we may access your device’s location information through Google Maps services to:

• Display your service location accurately.

• Improve booking accuracy.

• Help our service team provide efficient service.

You can disable location permissions at any time through your device settings.

Device Information

We may automatically collect certain information, including:

• Device model

• Operating system version

• App version

• IP address

• Diagnostic and crash information

How We Use Your Information

We use your information to:

• Create and manage your account.

• Authenticate users securely.

• Process and confirm bookings.

• Send booking confirmations and updates.

• Provide customer support.

• Enable payment processing.

• Deliver push notifications regarding services and bookings.

• Improve the performance and functionality of the App.

• Detect and prevent fraudulent activities.

• Comply with legal obligations.

Push Notifications

We use Firebase Cloud Messaging (FCM) to send notifications related to:

• Booking confirmations

• Appointment reminders

• Service updates

• Promotional communications

You may disable push notifications through your device settings.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with:

• Authorized service personnel responsible for fulfilling your bookings.

• Razorpay for payment processing.

• Firebase services used for authentication and notifications.

• Google Maps services for location-based functionality.

• Government authorities or legal entities when required by applicable laws.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only for as long as necessary to:

• Provide our services,

• Maintain booking records,

• Resolve disputes,

• Comply with legal obligations, and

• Enforce our agreements.

Your Rights

You may request to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of your account and personal information, subject to applicable legal requirements.

• Withdraw permissions previously granted through your device settings.

To exercise these rights, please contact us using the details below.

Children’s Privacy

The App is not intended for children under the age of 18 years. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child under 13 years of age, we will take reasonable steps to delete such information.

Third-Party Services

The App uses third-party services that may collect and process information in accordance with their own privacy policies, including:

• Razorpay (Payment Processing)

• Firebase Authentication (User Authentication)

• Firebase Cloud Messaging (Push Notifications)

• Google Maps (Location Services)

We encourage users to review the privacy policies of these service providers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App and/or on our website.

Your continued use of the App after any changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Nivora CleanTech

Website: www.nivoracleantech.com

Email: nivoracleantech@gmail.com

Phone: +91 9909094721

Address: Surat, Gujarat, India

By using the Nivora CleanTech App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.