Resume

EDUCATION 

Bachelor of Science in Marketing, Minor in Sociology, May 2026

Northern Illinois University, DeKalb, IL 

TECHNICAL SKILLS 

Computer: Microsoft Office, Excel, PowerPoint, Microsoft Access, Google Docs

EXPERIENCE 

Consulting Experience 

• Led consulting initiatives in a commercial setting 

used strategic problem-solving techniques in a collaborative environment to tackle actual business difficulties.

• Worked as a team to develop creative solutions for clients, evaluate data, and carry out in-depth market research.

• Created and delivered expert presentations to share results and suggestions with instructors and colleagues.

• Adeptly handled the complexities of group work, exhibiting flexibility and clear communication to meet project goals.

• Participated in client consultations, exhibiting a thorough comprehension of their company requirements and offering customized advice.

• Gained practical project management experience, from the first customer engagement to the last deliverables, guaranteeing prompt and excellent outcomes.

Shift leader, Jersey Mike's Subs, Dekalb, IL, August 2022- Present 

• Led a team of 15 employees during shifts, ensuring smooth operations and exceptional customer service 

• Implemented strategies that improved customer wait times and order accuracy 

• Collaborated with the team to maintain a clean and organized work environment, enhancing food safety and customer perception

• Accounted for daily sales, balanced cash drawers, and reported discrepancies as needed

• Resolved customer complaints and operational challenges promptly, maintaining a high level of customer satisfaction 

• Facilitated effective communication between team members, ensuring seamless coordination during busy shifts

• Assisted in training new hires and sharing knowledge of store policies, customer service best practices, and operational procedures to ensure a cohesive and knowledgeable team

Retail Sales Associate, Five Below, Tinley Park, IL, October 2021- Present 

• Exceeded sales targets by consistently upselling and cross-selling products, contributing to a 15% increase in overall store revenue

• Managed cash transactions accurately and efficiently, maintaining a high level of accountability and earning the trust of both management and colleagues

• Contributed to maintaining an appealing store layout by organizing merchandise displays and ensuring that products were attractively presented 

• Successfully resolved customer issues and concerns, utilizing effective communication and a proactive approach to ensure customer satisfaction

• Thrived in a fast-paced retail environment, quickly adapting to changing priorities and maintaining composure during high-demand periods, such as holiday sales events 

Team Lead, Panera Bread, Tinley Park, IL, March 2020 - November 2021

•  Ensured an exceptional customer experience by supervising operations, addressing customer inquiries and concerns, and maintaining high food quality food standards

• Oversaw daily inventory control, including monitoring food levels and minimizing waste. Managed the process of identifying and segregating surplus baked goods for donation

• Conducted training sessions for team members on food safety, customer service, and donation protocols. Encouraged professional growth and cross-training among team members

AWARDS AND CERTIFICATIONS 

Northern Illinois University Academic Excellence, November 2022

Northern Illinois University The National Society of Leadership and Success, August 2023

OSHA 30 Certification, May 2022

SERV safe certified, August 2021

AFFILIATIONS 

Northern Illinois University Honors Program, June 2022- Present

Northern Illinois University CHANCE program, August 2022- Present