At NitroBots, we provide a wide range of Conversational Chatbot for sales and customer service. These conversational AI solutions help you automate sales scheduling and customer service, leading to improved productivity and efficiency. Our AI solutions range from Virtual Sales Assistant, Customer Support Virtual Assistant to Virtual Messenger Assistant and Virtual Voice AI Assistant. In this fast-paced world, chatbots have been gaining a lot of importance. They have brought a revolution in the world of business. There has been a massive transformation especially with regards to the communication between customers and the businesses. The emergence of messaging apps, the increased development of various kinds of wearable and sensors and most importantly Artificial Intelligence.

What is a chatbot and why is it gaining a lot of popularity?

A chatbot is a program, equipped with rules and AI, which prompts a real-time interaction with customers through a chat interface. In simple words, a chatbot is a service that can involve in a conversation with the users just like a real person. Chatbots are dependent upon machine learning to collect conversational cadences that enable them to replicate human conversations and respond to spoken or written conversations to provide a service.

They understand language and not just commands, as they make the use of Artificial Intelligence. Let us find out some of the benefits of having a chatbot for your business:

Keeping up with the trends: with the rapid increase in the use of messaging applications in the last few years, the businesses have greater opportunity to reach an increased number of customers through chatbots that ensures easier and faster communication. Thus, by integrating your own chatbot with popular social media platforms, you can save a lot of time and money and connect with your customers.

Improved customer service: while purchasing a product, customers can have a lot of queries and even navigation issues with regards to payment checkout, resignation and delivery and more. In such situations, chatbots can help just like a real salesperson. Furthermore, it can offer an interactive session where they may ask a few questions to solve their problems.

As mentioned above, Conversational Chatbot is the best option for backing up employees for simple and repetitive tasks with speed, and ease.