Refund, Return & Cancellation Policy – NIRJAK

Effective Date: 11-05-2025

At NIRJAK, we strive to provide quality products and customer satisfaction. Please read our policy carefully to understand how returns, refunds, and cancellations are handled.

1. Return Policy

• Eligibility:
  Items can be returned within 7 days of delivery if they meet the following conditions:

  • Unused and unworn.

  • In original packaging with tags intact.

  • Accompanied by the original receipt or order confirmation.
    
    

• Non-returnable Items:

  • Innerwear, socks, and accessories for hygiene reasons.

  • Discounted or sale items (unless defective).

  • Customized or personalized products.
    
    

• Return Process:

  • Email us at nirjakoffcial@gmail.com or call +880-157-7089370, +880-158-1637435 with your order number and reason for return.

  • Our support team will verify and initiate a return pickup or request you to ship it to our return address.
    
    

2. Refund Policy

• Refund Method:

  • Once the returned product is received and approved, refunds will be issued:

  • To the original payment method (card/bKash/etc.) within 7–10 business days.

  • For cash-on-delivery (COD) orders, via bank transfer or mobile wallet.
    
    

• Partial Refunds:

  • May apply for items showing minor wear or missing tags.
    
    

• Shipping Costs:

  • Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
    
    

3. Exchange Policy

• Exchanges are only accepted for size or color changes (subject to stock availability).

• To initiate an exchange, follow the return steps and mention your exchange preference.
  
  

4. Order Cancellation

• Before Shipping:

  • You may cancel your order within 12 hours of placement by contacting us.

  • Full refunds will be provided for prepaid orders.
    
    

• After Shipping:

  • Orders cannot be canceled once dispatched. You may wait for delivery and then initiate a return request.
    
    

5. Damaged or Incorrect Items

If you receive a defective or incorrect product:

• Contact us within 48 hours of delivery.

• Share photos of the item via email or WhatsApp.

• We will arrange a replacement or full refund at no extra cost.
  
  

Contact Us

If you have any questions about this policy, feel free to contact:

Email: nirjakoffcial@gmail.com
Phone: +880-157-7089370, +880-158-1637435
Address: NIRJAK Fashion House, Gazipur Chowrasta, Gazipur, Bangladesh