Privacy Policy
Last updated on [01/04/2022]
What is the Ninja Global Platform?
63Ideas Infolabs Private Limited, a company incorporated under the laws of India, having its registered office at Vaishnavi Signature Ninth Floor 78/9 Outer Ring Road, Bellandur Village, Varthur Hobli Bengaluru – 560103, Karnataka - India (Company) has, as a part of its objective, created a platform called the "Ninja Global Platform" (NG Platform) that provides it users (User) with an online directory of Ninja Globals involved in the business of agriculture (Traders) and inter alia facilitates interactions between Users who have an account on the NG Platform and Traders via features such as the NG Platform's chat functionality, the RFQ exchange feature, and the provision of insight into Trader operations etc. (Services). User shall also include a Trader's authorised personnel.
What is this privacy policy?
This privacy policy (the Privacy Policy) describes how and why the Company collects, uses, transfers and discloses the information provided by its Users. All Users shall be bound by this Privacy Policy and the Company shall not use any information supplied by Users, except in accordance with this Privacy Policy.
By clicking on 'I/We Accept' during the sign-up process Users agree to and accept the terms and conditions provided for under this Privacy Policy, read in addition to the NG Platform terms (“Terms”) available here. Users who do not agree with the terms set out in this Privacy Policy and the Terms are advised to refrain from accepting them and are also advised to refrain from using any Services. Users' visit to and/or use of the NG Platform and any dispute over privacy is subject to this Privacy Policy and the Terms.
What information does the Company collect from its Users?
The Company will only collect information that is necessary for the purposes of rendering the Services and will not further process it in a manner that is incompatible with those purposes. Set out below is a list of information collected from Users (collectively referred to as Collected Information)
Information provided by Users
The Company may collect Owner Name, Importer-Exporter code, Business Email Address, Organization Phone Number, Organization Address, Identity Proof, and Business Proof from its Users in the normal course of a User's use of the NG Platform (“PII”).
Information automatically collected
When a User visits the NG Platform, the Company automatically receives the following information:
The internet protocol (“IP”) address of each Users computer operating system;
Type of web browser the User is using; and
The User’s internet service provider.
Information Collected from third parties
The Company collects data such as Trader point of contact/personnel details, sales data etc. from publicly available sources for the purposes of providing Services.
For the purposes of the Trust Score (as defined in the Terms), only publicly available information and information provided by Users such as business email, website link, years of operation etc are used.
What purposes are the information collected by the Company for?
The Company may use the Collected Information in the following ways:
To identify the User, and to understand their needs and resolve disputes, if any.
To personalize User experience and to allow the Company to deliver the type of content and product offerings.
To improve the NG Platform in order to better serve Users.
To set up, manage and facilitate the offer of products, and to enhance the Services to meet User requirements.
To allow the Company to better service Users by responding to User customer service requests.
To provide ongoing Services.
To administer a contest, promotion, survey or other NG Platform features, and to keep Users apprised of the NG Platform’s promotions and offers.
To ask for ratings and reviews of Traders, and NG Platform Services as and when required.
To meet legal and regulatory requirements.
To resolve technical issues and troubleshoot problems that may arise in the Service or the NG Platform.
To detect and protect the Company and the NG Platform from error, fraud and other criminal activities.
To enforce the Terms.
To create the Trust Score (as defined in the Terms).
Other reasons which, prior to being put into effect, shall be communicated to Users through an update carried out to this Privacy Policy.
Collected Information will be held for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
In order to effectively offer the Services to Users, the Company may be required to transfer Collected Information to other entities such as its affiliates; acquiring, investing, or purchasing parties, and other third-party service providers. During such transfer, the Company will ensure that the recipient entity adheres to the same level of security standards as used by the Company, and also commensurate with applicable data protection laws.
Who has access to your information?
Employees, Authorised Personnel, and Affiliates
All information that is collected, stored, processed or disclosed to the Company is accessible only to authorised personnel and employees of the Company on a need-to-know basis. All employees and data processors, who have access to and are associated with the processing of Collected Information are obliged to respect its confidentiality. The Company may also disclose Collected Information to its affiliates for business purposes, such as for the promotion, sales or marketing of such affiliates services.
Government Institutions or Authorities
The Company may be required to disclose Collected Information to governmental institutions or authorities under any law or judicial decree. The Company may disclose Collected Information in its sole discretion, in case the Company deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply this Privacy Policy or the Terms. The NG Platform shall not be responsible for the manner or method in which such institutions and authorities use or disclose such Collected Information.
Other Third-Parties
The NG Platform may share/use Collected Information with other parties for the purposes of:
providing services, technical support, etc. in relation to the Services and enhancing the User experience; or
detecting and preventing identity theft, fraud or any other potentially illegal acts; or
monitoring and enhancing User interest and engagement, including through promotional activity, personal messages to Users using Personally Identifiable Information provided by Users etc; or
processing the onboarding for Services on the NG Platform.
Merging/Acquiring/Investing Parties/Sale
In the event that the Company is merged with or acquired by another business entity, it may be required to transfer all Collected Information to such merging or acquiring party. We may also share Collected Information with bonafide potential investors and investors. In such cases, the Company will take all reasonable efforts to make sure that the Collected Information is protected by the merging, acquiring, or investing entity, in conformity with applicable laws.
The Company may also disclose or transfer the Collected Information, to any third party as a part of reorganization or a sale of the assets, division or transfer of a part or whole of the Company. Any third party to which the Company transfers or sells its assets (such as the NG Platform) will have the right to continue to use the Collected Information provided to the Company.
Third-Party Sites
The Company does not exercise control over the websites displayed as search results or links from within the Services. These other sites may place their own cookies or other files on the Users' computer, collect data or solicit Collected Information from Users, for which the Company shall not be held responsible or liable. The Company does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does the Company guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion of such websites does not imply any endorsement by the Company of such websites, the websites' provider, or the information on the website.
How does the Company protect User information?
The Company has implemented security policies, rules and technical measures, as required under applicable law including firewalls, transport layer security and other physical and electronic security measures to protect the Collected Information that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. While the Company is committed to maintaining the confidentiality of all Collected Information, it shall not be responsible for any breach of security or for any action of any third parties that receive Collected Information due to events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorised access to the Company's computers and storage devices, computer crashes, breach of security and encryption, etc. All information collected by the Company via the NG Platform is maintained in electronic form on servers and/or cloud systems and shall be accessible by certain employees of the Company. The Collected Information is stored by MongoDB located in Mumbai.
The Collected Information may also be converted to/stored in physical form (such as hard drives or server racks) from time to time. Regardless of the manner of storage, the Company shall make commercially reasonable efforts to ensure that the Collected Information is rendered confidential and that the Company will only disclose such Collected Information in accordance with the terms of this Privacy Policy.
What rights do Users have?
Right to Review: Users can access their Collected Information at any time to review the same.
Right to Rectify: Users can seek to rectify any inaccurate or deficient Collected Information, and the Company may rectify it if feasible.
Right to Withdraw Consent: Users may withdraw their consent for the collection, use and/or disclosure of SPI in the Company's possession or control, by submitting a request to ninjaglobal@ninjacart.com. The Company will process the Users request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose said SPI as per their request. Depending on the extent of the withdrawal of consent for the Company to process Collected Information, it may mean that said User will not be able to further use or access the NG Platform or avail Services.
Does the Company use cookies?
The Company uses cookies for tracking purposes. Visitors of the NG Platform can choose to have their devices warn them each time a cookie is being sent, or visitors can choose to turn off all cookies. Visitors may do this through their device browser settings. As visitors may use different browsers, visitors may look at their browser’s help menu to learn the correct way to modify their cookies.
If visitors turn cookies off, some of the NG Platform's features that make User experience more efficient may no longer function as intended.
Changes to this Privacy Policy
The Company reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the NG Platform. If the Company makes any material changes to this Privacy Policy, the Company will notify Users that the Privacy Policy has been updated, so that you are aware of what information is collected by the Company, how it is used, and under what circumstances, if any, can the Company use and/or disclose it.
Who can you contact in case of complaints?
If there are any questions regarding this Privacy Policy or grievances regarding the NG Platform, Users may contact us using the information below.
Contact Details: ninjaglobal@ninjacart.com
Address: 63Ideas Infolabs Pvt. ltd, Vaishnavi Signature Ninth Floor, 78/9 Outer Ring Road, Bellandur Village, Varthur Hobli Bengaluru, Karnataka – 560 103.