Refund And Cancellation

Policy

Effective Date: 10 July 2024

At NIMO, we are committed to providing top-notch services for government documentation and schemes applications. We understand that sometimes things may not go as planned. Please read our refund policy carefully to understand your rights and our obligations.

1. Eligibility for Refunds

Refunds will be considered under the following circumstances:

Non-Delivery of Service: If we fail to deliver the services as outlined in our agreement with you.

Incorrect Documentation: If the documentation provided is incorrect due to errors on our part.

Duplicate Payment: If you have been charged more than once for the same service.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

Change if Mind: If you change your mind after the service has been initiated.

Incomplete Information: If the application process is delayed or denied due to incomplete or incorrect information provided by you.

Third-Party Fees: Fees paid to third parties (such as government fees) are non-refundable.

3. Refund Process

To request a refund, please follow these steps:

Contact Us: Email our customer service team at [mahaonline8@gmail.com] or call us at [8698648634] within 7 days of the issue.

Provide Details: Include your full name, contact information, the service purchased, and a detailed description of the reason for the refund request.

Review: Our team will review your request within 10 business days and notify you of the outcome.

4. Refund Method

Approved refunds will be processed using the original payment method within 14 business days. Please note that the time taken for the refund to reflect in your account may vary depending on your bank or card issuer.

5. Changes to this Policy

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

Cancellation Requests:

You may cancel your service request within 24 hours of placing the order.

To cancel, contact us at [mahaonline8@gmail.com] or [8698648634].

Non-Cancellable Services:

Once the service process has begun, cancellations are not permitted.

Government fees and third-party charges are non-refundable.

Processing Time:

Cancellations will be processed within 3 business days of the request.